Delivering and tracking your order.

This support article will give you key information about tracking your order and finding your reference or tracking number.

Orders placed with us are shipped free via StarTrack Premium - across the country.

How to track your order.

You can track your order with our online tracking tool using your order reference number.

Once you’ve placed your online order, we’ll keep you informed about its status via email.

How to find your order reference number.

Your reference number will be sent to you soon after placing your order. It will differ depending on how you placed your order.

If you placed your order online, your reference number will appear in your order confirmation email and begin with ‘VF’ or ‘UP’, followed by 9 digits. For example:

  • VF000000000
  • UP000000000
 

If you placed your order over the phone or in store, you will receive your reference number by email or SMS notification within 1-2 days and will begin with ‘2-’ followed by 12 digits. For example:

  • 2-000000000000
 

If you’re a business or corporate customer and you placed your order over the phone, your reference number and be 7-8 digits in length.

If you can’t find your order reference number, call 1300 650 410 and we can help you out.

Additional information

How long will delivery take?

If you place an order for a device that’s in stock and it’s approved before 4pm on a business day, your order should be dispatched that same day. Once you receive confirmation your order is in transit, it will usually arrive the next business day.

Delivery times for devices may vary depending on your location, as well as device demand and availability.

Can someone else sign for my order?

Yes. Someone else can sign for your order at your address - they will need to provide a valid form of photo identification such as a Driver's Licence or passport.

What happens if I’m not available to accept delivery of my order?

If there’s nobody at the delivery address to accept your order, the parcel will be taken to your local Australia Post office for collection. You'll need to pick up the parcel within 7 days of delivery, after which time it will be returned to our warehouse. If this happens, our online tracking tool will show the status ‘return to sender’.

What happens if the delivery is unsuccessful?

If delivery of your order is unsuccessful and we receive the parcel back at our warehouse, we'll contact you to rearrange delivery. This can take up to 21 days from the date the parcel was initially sent.

Can I change my delivery address?

If you've pre-ordered a device or your device is on back-order and it hasn't left the warehouse, we may be able to update your delivery address. Give us a call on 1300 650 410.

Can I collect my order from a Vodafone store?

You can choose to have your order shipped to select Vodafone stores. There are 25 eligible stores nationally. This is an option during your checkout process when you get to your delivery selection.

Can I change my order?

Once you’ve placed your order, you can’t change the device including switching to a different colour or capacity.

Can I cancel or return my order?

 

Once you’ve placed your order, you can’t cancel or return your device.