What you’ll need when ordering a plan or device
This support article will give you key information about the different types of accepted identification you’ll need to provide when applying for a plan.
When signing up or upgrading to a new device, you can make a one-off payment towards your account. This will lower your monthly cost.
Accepted forms of identification.
Here are the accepted forms of ID you’ll need to apply for a plan.
You’ll need to provide one of the following to place an order online:
- Driver’s licence
- Australian passport
- International passport
To apply for a plan in store or over the phone you’ll need to provide a primary government issued photo ID. You can choose from:
- Australian Driver’s Licence
- Australian Passport
- International Passport
- Government Issued Proof of Age/Photo Card
Depending on the primary ID you use we may also require a secondary ID. This could include:
- Passport
- Department of Veterans' Affairs health
- Australian Defense Force IDs
- Gold Veteran Affairs card
- Australian Driver’s License
- Medicare card
- Proof of Age Card
- Student ID
- Tertiary Certificate of Enrolment
- Blind Citizen Card
- Credit/ATM Card
- Gold Veteran Affairs Card
- Australian Defense Force ID
Additional information we need from you.
Here’s the checklist of what you’ll need when applying for a plan:
- Full name
- Primary contact number
- Email address
- Residential address – If you’ve lived at that address for less than 3 years, we'll also need your previous address.
- Delivery address – We can't deliver to PO boxes, GPO or locked bag addresses as you'll need to provide ID and a signature on delivery.
- Proof of employment, study or pension benefits – You can provide a phone number for your employer, a student card if you're studying in Australia, or a pension card if you're receiving a government benefit.
- Direct debit – A direct debit from your Australian bank account or credit card is required when you first sign up.
Business customers
To become a Vodafone Business customer, select the appropriate option below to see what information you’ll need to bring with you when you discuss your requirements with a Vodafone Business Specialist in either a Business Centre or a store.
If you’re not sure of the status of your business visit the ABR website.
In addition to the ABN or ACN documentation outlined below, if you established your business in the past 6 months, you’ll need to bring into store some proof of trading. This could be a recent bank statement showing trading transactions such as income from sales, wages paid etc. If you don’t have any proof of trading, then recent copies of your personal bank statements will help support your application.
If your business has an ABN, then you’re likely to be a sole trader, a partnership or a trust. For sole traders, trusts and partnerships, you’ll be personally responsible for the connection and the account will be in your name.
You’ll need to bring into store:
- Your ABN
- The business name associated with your ABN
- 100 points of ID
- Your personal details such as your name, DOB and business address
If your business is a trust, you’ll need to bring into store:
- The personal details of the trustee such as their name, DOB and address
The account will be set up in the name of the trustee and not the trust.
If the name of your trust can’t be linked to you as the trustee, you may be asked to show us a copy of the Trust Deed showing beneficiaries of the trust. This is to protect you as a customer, to help ensure that only authorised representatives are using your ABN to establish business connections.
If your business has an ACN, then you’re a company and therefore your company will be responsible for the connection and the account will be in the name of the company entity name.
As a company director registered with ASIC, you’ll need to bring into store:
- Your ACN
- Your entity name as listed with ASIC and your trading name (if you have one)
- 100 points of ID
- Your business contact details and your name
- If transferring phone numbers, we’ll also need a copy of the most recent bill from your current provider
If you’re not the director, but representing the company, you’ll also need to bring into store:
- A Letter of Authority (LOA)
We ask for a Letter of Authority to protect you and the company you’re representing. This is to help ensure that only authorised representatives are using your ACN to establish business connections.
The LOA should be:
- On company letterhead
- Addressed to TPG Telecom
- Written and signed by an authorised applicant who isn’t you such as a Director, Chief Executive Officer, Chief Financial Officer, Company Secretary, Head of Administration, General Manager, Human Resource Manager, Accountant, Departmental Manager, Purchasing Officer or Sales Manager
- Dated within 14 days of presenting in store
The LOA should clearly state:
- The name and address of the authorised representative
- That the nominated person is authorised to purchase and enter into a contract on behalf of the company
- The total number of services required such as SIM cards and/or handsets
If you email the LOA, the company name should be featured in the domain name of the email address.
The LOA needs to be original and not copied and pasted onto company letterhead.
Remote ID Validation Tool
Vodafone’s Remote ID Validation Tool helps to protect you from a transaction being made using your identity without your permission.
We will SMS you a link to the Vodafone Remote ID Validation Tool. From there, you will be guided through each step. You will be asked to:
- Take and upload a photograph of your identification document (Australian driver’s licence or passport of any country)
- Confirm that the written information collected from your ID is correct.
- Take and upload a brief video to establish that you are the owner of the identification provided.
To participate in this remote validation process, you will need to expressly consent to us collecting and using your personal information (including any sensitive information) for this purpose. Check out our Privacy Policy, for detail on how we handle your personal information.
The Vodafone Remote ID Validation Tool uses biometric measurements from your photo and compares it to your ID to validate a match. It also completes a number of checks on the security features of your ID document to ensure it is legitimate.
Check out our Privacy Policy, for detail on how we handle your personal information.
If you do not wish to participate in the remote validation process, you can continue the transaction in store. Head to our store locator to find your nearest store.