What you’ll need when ordering a plan or device.

This support article will give you key information about the different types of accepted identification you'll need to provide when applying for a plan.

Accepted forms of identification.

Here are the accepted forms of ID you’ll need to apply for a plan.

Applying online.

You’ll need to provide one of the following to place an order online:

  • Driver's licence
  • Medicare card
  • Australian passport
  • International passport
Applying in store or over the phone.

To apply for a plan in store or over the phone you’ll need to provide 100 points of ID, including one of the following:

  • Medicare card
  • Australian passport
  • Australian Defense Force ID
  • Department of Veterans' Affairs health card
 
Points value Document

Primary documents

70 points

Drivers Licence or Permit issued by the Australian Government, including Learners Permit

70 points

Valid and current passport

70 points

Blind Citizen Australia Identity Card

70 points

Valid Police/Defence Force photo ID

60 points

Australian Government Proof of Age card, Photo Card or Keypass

  Secondary documents


40 points

Credit Card

Only one can be used in your application in combination with other ID

30 points

Green Medicare Card

30 points

Gold Department of Veterans' Affairs Health Card

30 points

Blue (Interim) and Yellow (Reciprocal) Medicare Cards

Only accepted along with a Passport to prove permanent residency

30 points

Current Australian Pensioner Card

30 points

Original, full Australian Birth certificate (not an extract)

30 points

Valid NSW Birth card with photo issued by NSW Registry of Births, Deaths & Marriages

30 points

Current Australian Healthcare Card

30 points

Current Australian Bank or Card Statement

30 points

Current Australian Bank Transaction listing

25 points

Rates Notice

Must be less than 12 months old, and show your name and address

25 points

Current Australian Utility or Telco invoice

25 points

Valid Private Health Insurance Membership Card

25 points

Tertiary Student ID Card

Must include your name and photo

25 points

Tertiary Certificate of Enrolment

20 points

Debit/ATM Card

Only one can be used in your application, in combination with other ID. Cards issued overseas must display the PLUS logo.

 
Points value Document

Primary documents

70 points

Drivers Licence or Permit issued by the Australian Government, including Learners Permit

70 points

Valid and current passport

70 points

Blind Citizen Australia Identity Card

70 points

Valid Police/Defence Force photo ID

60 points

Australian Government Proof of Age card, Photo Card or Keypass

Secondary documents


40 points

Credit Card

Only one can be used in your application in combination with other ID

30 points

Green Medicare Card

30 points

Gold Department of Veterans' Affairs Health Card

30 points

Blue (Interim) and Yellow (Reciprocal) Medicare Cards

Only accepted along with a Passport to prove permanent residency

30 points

Current Australian Pensioner Card

30 points

Original, full Australian Birth certificate (not an extract)

30 points

Valid NSW Birth card with photo issued by NSW Registry of Births, Deaths & Marriages

30 points

Current Australian Healthcare Card

30 points

Current Australian Bank or Card Statement

30 points

Current Australian Bank Transaction listing

25 points

Rates Notice

Must be less than 12 months old, and show your name and address

25 points

Current Australian Utility or Telco invoice

25 points

Valid Private Health Insurance Membership Card

25 points

Tertiary Student ID Card

Must include your name and photo

25 points

Tertiary Certificate of Enrolment

20 points

Debit/ATM Card

Only one can be used in your application, in combination with other ID. Cards issued overseas must display the PLUS logo.

Additional information we need from you.

Here’s the checklist of what you’ll need when applying for a plan:

  • Full name
  • Primary contact number
  • Email address
  • Residential address – If you’ve lived at that address for less than 3 years, we'll also need your previous address.
  • Delivery address – We can't deliver to PO boxes, GPO or locked bag addresses as you'll need to provide ID and a signature on delivery.
  • Proof of employment, study or pension benefits – You can provide a phone number for your employer, a student card if you're studying in Australia, or a pension card if you're receiving a government benefit.
  • Direct debit – A direct debit from your Australian bank account or credit card is required when you first sign up.

Business customers

To become a Vodafone Business customer, select the appropriate option below to see what information you’ll need to bring with you when you discuss your requirements with a Vodafone Business Specialist in either a Business Centre or a store.

If you’re not sure of the status of your business visit the ABR website.

My business was established in the past 6 months.

In addition to the ABN or ACN documentation outlined below, if you established your business in the past 6 months, you’ll need to bring into store some proof of trading. This could be a recent bank statement showing trading transactions such as income from sales, wages paid etc. If you don’t have any proof of trading, then recent copies of your personal bank statements will help support your application.

My business has an ABN.

If your business has an ABN, then you’re likely to be a sole trader, a partnership or a trust. For sole traders, trusts and partnerships, you’ll be personally responsible for the connection and the account will be in your name.

You’ll need to bring into store:

  • Your ABN
  • The business name associated with your ABN
  • 100 points of ID
  • Your personal details such as your name, DOB and business address

 

If your business is a trust, you’ll need to bring into store:

  • The personal details of the trustee such as their name, DOB and address

 

The account will be set up in the name of the trustee and not the trust.

If the name of your trust can’t be linked to you as the trustee, you may be asked to show us a copy of the Trust Deed showing beneficiaries of the trust. This is to protect you as a customer, to help ensure that only authorised representatives are using your ABN to establish business connections.

My business has an ABN and an ACN

If your business has an ACN, then you’re a company and therefore your company will be responsible for the connection and the account will be in the name of the company entity name.

As a company director registered with ASIC, you’ll need to bring into store:

  • Your ACN
  • Your entity name as listed with ASIC and your trading name (if you have one)
  • 100 points of ID
  • Your business contact details and your name
  • If transferring phone numbers, we’ll also need a copy of the most recent bill from your current provider

 

If you’re not the director, but representing the company, you’ll also need to bring into store:

  • A Letter of Authority (LOA)

 

We ask for a Letter of Authority to protect you and the company you’re representing. This is to help ensure that only authorised representatives are using your ACN to establish business connections.

The LOA should be:

  • On company letterhead
  • Addressed to Vodafone Hutchison Australia
  • Written and signed by an authorised applicant who isn’t you such as a Director, Chief Executive Officer, Chief Financial Officer, Company Secretary, Head of Administration, General Manager, Human Resource Manager, Accountant, Departmental Manager, Purchasing Officer or Sales Manager
  • Dated within 14 days of presenting in store

 

The LOA should clearly state:

  • The name and address of the authorised representative
  • That the nominated person is authorised to purchase and enter into a contract on behalf of the company
  • The total number of services required such as SIM cards and/or handsets

 

If you email the LOA, the company name should be featured in the domain name of the email address.

The LOA needs to be original and not copied and pasted onto company letterhead.