This support article will give you key information about the different types of accepted identification you’ll need to provide when applying for a plan.
When signing up or upgrading to a new device, you can make a one-off payment towards your account. This will lower your monthly cost.
Here are the accepted forms of ID you’ll need to apply for a plan.
You’ll need to provide one of the following to place an order online:
To apply for a plan in store or over the phone you’ll need to provide a primary government issued photo ID. You can choose from:
Depending on the primary ID you use we may also require a secondary ID. This could include:
Here’s the checklist of what you’ll need when applying for a plan:
To become a Vodafone Business customer, select the appropriate option below to see what information you’ll need to bring with you when you discuss your requirements with a Vodafone Business Specialist in either a Business Centre or a store.
If you’re not sure of the status of your business visit the ABR website.
In addition to the ABN or ACN documentation outlined below, if you established your business in the past 6 months, you’ll need to bring into store some proof of trading. This could be a recent bank statement showing trading transactions such as income from sales, wages paid etc. If you don’t have any proof of trading, then recent copies of your personal bank statements will help support your application.
If your business has an ABN, then you’re likely to be a sole trader, a partnership or a trust. For sole traders, trusts and partnerships, you’ll be personally responsible for the connection and the account will be in your name.
You’ll need to bring into store:
If your business is a trust, you’ll need to bring into store:
The account will be set up in the name of the trustee and not the trust.
If the name of your trust can’t be linked to you as the trustee, you may be asked to show us a copy of the Trust Deed showing beneficiaries of the trust. This is to protect you as a customer, to help ensure that only authorised representatives are using your ABN to establish business connections.
If your business has an ACN, then you’re a company and therefore your company will be responsible for the connection and the account will be in the name of the company entity name.
As a company director registered with ASIC, you’ll need to bring into store:
If you’re not the director, but representing the company, you’ll also need to bring into store:
We ask for a Letter of Authority to protect you and the company you’re representing. This is to help ensure that only authorised representatives are using your ACN to establish business connections.
The LOA should be:
The LOA should clearly state:
If you email the LOA, the company name should be featured in the domain name of the email address.
The LOA needs to be original and not copied and pasted onto company letterhead.
Vodafone’s Remote ID Validation Tool helps to protect you from a transaction being made using your identity without your permission.
We will SMS you a link to the Vodafone Remote ID Validation Tool. From there, you will be guided through each step. You will be asked to:
The Vodafone Remote ID Validation Tool uses biometric measurements from your photo and compares it to your ID to validate a match. It also completes a number of checks on the security features of your ID document to ensure it is legitimate.
If you do not wish to participate in the remote validation process, you can continue the transaction in store. Head to our store locator to find your nearest store.