Your device may be blocked
If your device is impacted, you will have received a notification from us via SMS and/or email. See the list of impacted devices.
Devices that are identified as being unable to call emergency services because they’re not using the latest device software or configured to make emergency calls will be blocked.
It’s critical that your device can reach emergency services at all times. We’re required by law to block devices that don’t meet the requirements that enable them to do so.
If we need to block your device, we’ll let you know 28–35 days before we block it. Once your device is blocked, you won’t be able to make or receive calls, send or receive texts, or use mobile data.
If we’ve contacted you about updating your device software and you've completed the update, go to our unblocking form.
List of all impacted devices
These include Samsung, Apple and Huawei.
| Manufacturer | Device | What it needs |
|---|---|---|
| Samsung | ||
| Galaxy A11 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy Z Fold2 5G | Needs to be updated to Android 13 or above | |
| Galaxy Z Flip 5G | Needs to be updated to Android 13 or above | |
| Galaxy Z Flip 4G | Needs to be updated to Android 13 or above | |
| Galaxy XCover5 4G | Needs to be updated to Android 13 or above | |
| Galaxy XCover4s 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy XCover Pro 4G | Needs to be updated to Android 13 or above | |
| Galaxy S9+ 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy S9 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy S8+ 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy S8 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy S21+ 5G | Needs to be updated to Android 13 or above | |
| Galaxy S21 Ultra 5G | Needs to be updated to Android 13 or above | |
| Galaxy S21 5G | Needs to be updated to Android 13 or above | |
| Galaxy S20+ 5G | Needs to be updated to Android 13 or above | |
| Galaxy S20+ 4G | Needs to be updated to Android 13 or above | |
| Galaxy S20 Ultra 5G | Needs to be updated to Android 13 or above | |
| Galaxy S20 FE 5G | Needs to be updated to Android 13 or above | |
| Galaxy S20 FE 4G | Needs to be updated to Android 13 or above | |
| Galaxy S20 5G | Needs to be updated to Android 13 or above | |
| Galaxy S20 4G | Needs to be updated to Android 13 or above | |
| Galaxy S10e 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy S10+ 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy S10 5G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy S10 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy Note20 Ultra 5G | Needs to be updated to Android 13 or above | |
| Galaxy Note20 Ultra 4G | Needs to be updated to Android 13 or above | |
| Galaxy Note20 5G | Needs to be updated to Android 13 or above | |
| Galaxy Note20 4G | Needs to be updated to Android 13 or above | |
| Galaxy Note10+ 5G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy Note10+ 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy Note10 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy Note 9 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy Note 8 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy J8 4G 2018 | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy J7 Pro 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy J7 Prime 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy J2 4G (SM-J250G) | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy FOLD 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A90s 5G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A8 4G (SM-A530F) | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A72 4G | Needs to be updated to Android 13 or above | |
| Galaxy A71 5G | Needs to be updated to Android 13 or above | |
| Galaxy A71 4G | Needs to be updated to Android 13 or above | |
| Galaxy A70 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A52 5G | Needs to be updated to Android 13 or above | |
| Galaxy A52 4G | Needs to be updated to Android 13 or above | |
| Galaxy A51 4G | Needs to be updated to Android 13 or above | |
| Galaxy A50 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A5 2017 (SM-A520F) | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A42 5G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A32 5G | Needs to be updated to Android 13 or above | |
| Galaxy A32 4G | Needs to be updated to Android 13 or above | |
| Galaxy A31 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A30 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A22 5G | Needs to be updated to Android 13 or above | |
| Galaxy A21s 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A20 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A12 4G (SM-A127F) | Needs to be updated to Android 13 or above | |
| Galaxy A12 4G (SM-A125F) | Needs to have been purchased in Australia and updated to the latest available software | |
| Galaxy A11 4G | Needs to have been purchased in Australia and updated to the latest available software | |
| Apple | ||
| Apple iPhone X | Needs to be updated to iOS 16.7.12 or above | |
| Apple iPhone SE (Gen 1) | Needs to be updated to the latest iOS and have VoLTE switched on | |
| Apple iPhone 8 Plus | Needs to be updated to iOS 16.7.12 or above | |
| Apple iPhone 8 | Needs to be updated to iOS 16.7.12 or above | |
| Apple iPhone 7 Plus | Needs to be updated to the latest iOS and have VoLTE switched on | |
| Apple iPhone 7 | Needs to be updated to the latest iOS and have VoLTE switched on | |
| Apple iPhone 6S Plus | Needs to be updated to the latest iOS and have VoLTE switched on | |
| Apple iPhone 6S | Needs to be updated to the latest iOS and have VoLTE switched on | |
| Apple iPhone 6 Plus | Needs to be updated to the latest iOS and have VoLTE switched on | |
| Apple iPhone 6 | Needs to be updated to the latest iOS and have VoLTE switched on | |
| Huawei | ||
| Huawei P30 Pro | Needs to have been purchased in Australia and updated to the latest available software | |
| Huawei P30 | Needs to have been purchased in Australia and updated to the latest available software |
What you'll need to do
Depending on the instructions you received in the SMS and/or email we sent you, you’ll need to update your device’s software or replace it immediately.
For Samsung devices
Things you need to know
If you have a Samsung, depending on the software or system version your device is using, you may need to update it several times until your device says 'Your software is up to date'.
Head to the Samsung website for a video tutorial or for a quick guide, follow these steps:
Go to Settings
Open your Settings app
Select Software update
This could also be System update
Download and install
If an update is available, you’ll be prompted to install it
Software is up to date
If needed, repeat steps 2–3 until your device states ‘Your software is up to date’
For detailed steps on how to update your software on different devices, select your manufacturer
Things to keep in mind
If you’ve successfully updated your software, you’ll no longer receive communications from TPG Telecom about being unable to make emergency calls. If you’re not sure whether your device is correctly updated, please visit your nearest Vodafone store for immediate help.
If your device cannot support the software version required to ensure you can call emergency services, it will need to be replaced.
Replace your device now
Frequently asked questions
To find the model of your device, follow the steps according to your manufacturer.
Samsung
Go to Settings > About phone or About tablet > Product name.
Apple
Go to Settings > General > About > Model Name.
Huawei
Go to Settings > About phone > Model name.
Need help?
You can head to your nearest Vodafone store, regardless of your provider or contact our team.
1300 650 410 or chat to our team using the live chat function on this page
If you’re with felix, you can contact our team via the felix app.