Get Upgrade & Protect Plus for your device
Upgrade & Protect Plus offers the ability to upgrade early or exchange your device for any reason.
How Upgrade & Protect Plus works
After 12 months, you can upgrade to a new phone, tablet or watch on a 12, 24 or 36-month plan with an eligible mobile or data plan. We’ll clear any remaining repayments when you upgrade, simply return your device in
You can also exchange your device for any reason and either get a refurbished replacement or the next closest model in stock. Fees vary by device (see details below).
This is a limited summary and not a full description of the program, for full details, see our terms and conditions, Critical Information Summary and Target Market Determination.
Mobile phones
$14.99 per month
If your old phone is returned in Good Working Order:
- $0 fee if you have fewer than 12 months of repayments left
- $99 fee if you have more than 12 months of repayments left
If your old phone is returned damaged (but unlocked and unmodified):
- $199 fee after 12 months
Extra charges apply if the phone is locked, modified or not returned.
- $199 when you return your old phone
- $349 when you don’t return your old phone (maximum once every 12 months). All unreturned phones will be blocked.
Extra charges apply if the phone is locked, modified or not returned.
- $45 for unlimited, additional replacements.
T&C apply.
The phone must be unmodified and undamaged on the back.
Tablets
$14.99 per month
If your old tablet is returned in Good Working Order:
- $0 fee if there’s less than 12 months of repayments left
- $65 fee if there’s more than 12 months of repayments left
- If your old tablet is returned damaged (but unlocked and unmodified): $99 fee after 12 months
Extra charges apply if the tablet is locked, modified or not returned.
- $99 when you return your old tablet (unlimited exchanges).
Extra charges apply if the tablet is locked, modified or not returned.
Watches - coming soon
$8.99 per month
If your old watch is returned in Good Working Order:
- $0 fee if you have fewer than 12 months of repayments left
- $65 fee if you have more than 12 months of repayments left
- If your old watch is returned damaged (but unlocked and unmodified): $99 fee after 12 months
Extra charges apply if the watch is locked, modified or not returned.
- $99 when you return your old watch (unlimited exchanges).
Extra charges apply if the watch is locked, modified or not returned.
Add Upgrade & Protect Plus to your plan
Add to your plan within 60 days of buying your device from Vodafone and get access to early upgrades and device exchanges, subject to credit assessment approval. Either visit us instore or give us a call to get started.
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Visit us instore
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Give us a call
Upgrade your device or submit a service request
Select a service below and follow the steps.
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Submit your request
After 12 months of your plan, you can start your upgrade request online, in-store, or by giving us a call.
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Prepare your old device
Back up and delete your data by completing a factory reset, make sure your device is unlocked and unblocked, turn off all activation and security locks such as Find My, PIN or MDM, and remove any SIM or memory cards as well as accessories.
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Return your old device
Return within 14 days of receiving your new device using the free satchel provided or in-store. Fees apply if the device isn’t returned.
Submit your request
Select ‘Exchange device now’ below to request an exchange.
Receive your new device
We’ll ship it the same day if in stock and requested by 2pm AEST, otherwise the next business day. For Device Exchange without return - your old device, it will be blocked, so make sure you back up your data.
Prepare your old device
For Device Exchange with return, back up and delete your data by completing a factory reset, turn off all activation and security locks such as Find My, PIN or MDM, and remove any SIM or memory cards as well as accessories. Your old device will be blocked.
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Return your old device
For Device Exchange with return, send within 14 days of receiving your new device using the free satchel provided. Additional fees apply if the device isn’t returned.
Submit your request
For mobile phone screen replacements, select ‘Replace screen now’ below to start your request.
Prepare your phone
Back up and delete your data by completing a factory reset, make sure your phone is unlocked and unblocked, turn off all activation and security locks such as Find My, PIN or MDM, and remove any SIM or memory cards as well as accessories.
Send us your phone
Send your phone using the prepaid label provided. We’ll repair and return it within 2 business days of receiving it, plus delivery time.
Additional information
Upgrades: online, instore or by giving us a call.
All other service requests: submit your request via our online portal.
- Early upgrade: Return your old device within 14 days of receiving your new device, using the free satchel we provide or by visiting a Vodafone store. Fees apply if the device isn’t returned.
- Device exchange with return: Return your old device within 14 days of receiving your replacement using the free satchel included. Fees apply if the device isn’t returned.
- Mobile screen replacement: Send your phone using the prepaid AusPost label that we provide. We’ll repair and return it within 2 business days of receiving it, plus delivery time.
Before returning your device, back up and delete your data by completing a factory reset, turn off all activation and security locks such as Find My, PIN or MDM, and remove any SIM or memory cards as well as accessories. Additional fees may apply if you don’t complete these steps.
Important: When we receive your device, it will be wiped and all remaining data will be permanently deleted.
If you have submitted a Device Exchange with return:
- If your device is a mobile, you’ll be charged the difference between the fee for a Device Exchange with return (if you’ve already paid it) and the fee for a Device Exchange without return. If you’ve already used your one non-return in the last 12 months, or your device is a tablet or watch, a non-return fee may apply. Asurion will contact you before applying any additional charges.
If you have submitted an Early Upgrade or Damaged Upgrade:
- If you don’t return your device, a Non-Return Fee may apply. The fee is equal to the balance remaining on your mobile or accessory payment plan when your upgrade request is made.
Good Working Order means the device:
- Can turn on and off and works normally
- Has a working battery
- Is free from major damage, with only minor scratches, normal wear and tear allowed
- Has all original parts, with nothing missing, disassembled, customised, or non-original
- Has no modifications and is unlocked
- Isn’t IMEI blocked
- Has all activation and security locks turned off, including Find My or similar features.
For the full definition, see the term and conditions.
Your first screen replacement is $0. After that, you can request unlimited replacements for $45 each. Applicable fees will be shown when you submit your request through the Upgrade & Protect Plus portal and must be paid as part of the process.
If your device isn’t in Good Working Order, your request will be changed to a Damaged Upgrade. You’ll be charged the difference between the Damaged Upgrade fee and any Early Upgrade fee you’ve already paid. We’ll contact you before applying this charge.
Yes. If you already have Vodafone Device Care, you can continue to submit requests as usual.
Not with your current device. You can switch to Upgrade & Protect Plus when you upgrade to a new mobile, tablet or watch on a payment plan with a mobile or data plan. You can cancel Vodafone Device Care anytime by calling us on 1300 650 410.
You can cancel anytime by calling us on 1300 650 410. Charges will apply until your cancellation is processed.
View the terms and conditions, Critical Information Summary and Target Market Determination here.
Terms and conditions
Vodafone Upgrade & Protect Plus allows eligible customers to Early Upgrade to a new device before your Device Payment Plan ends, Device Exchange for any reason and obtain Front Screen Replacements (for mobile devices only). Vodafone Upgrade & Protect Plus is available for eligible consumer and small business customers within 60 days of the purchase of an eligible mobile, tablet or smart watch device with a Mobile Payment Plan (MPP) or Accessory Payment Plan (APP) (as relevant) (Device Payment Plan) with an eligible postpaid mobile plan. Customer must be 18 years or older. Upon enrolment in Vodafone Upgrade & Protect Plus, your eligible mobile, tablet or smart watch device will become a registered device (Registered Device). For personal use by approved customers only. Upgrade & Protect Plus is offered in conjunction with our vendor Asurion Australia Pty Limited.
Minimum monthly spend and total minimum cost is $14.99 for mobile or tablet devices, or $8.99 for smart-watch devices + any additional service request fees if applicable. At the end of your Device Payment Plan tenure your monthly fee reduces to $9.99 for mobile or tablets, and $4.99 for smart watches. Must connect for minimum one month. Your Vodafone Upgrade & Protect Plus product will automatically cancel if you (a) cancel your eligible postpaid mobile plan or (b) your Registered Device is used on a network which is not the Vodafone Network. Recurring monthly plan fee charged until the end of the month in which the product is cancelled.
Early Upgrade: An approved Early Upgrade will allow the remaining balance of your current Device Payment Plan to be credited to your Vodafone account, effectively terminating your Device Payment Plan. Early Upgrade can be made after the first 12 months of your Device Payment Plan term, by returning the Registered Device as directed by Vodafone, paying the applicable service request fee (if any) and purchasing a new device on a Device Payment Plan and an eligible postpaid mobile plan (subject to credit approval). The new device purchased must be of the same type as the Registered Device. For the avoidance of doubt, this means a Mobile Phone must be upgraded to a Mobile Phone, a Tablet to a Tablet, and a Smart Watch to a Smart Watch. Varying service request fees may apply dependent on the condition of the returned Registered Device and the Device Payment Plan tenure at which the request is made. Only one Early Upgrade request is permitted during the Device Repayment Term of your Registered Device. If you cannot return the Registered Device, Early Upgrade will not be permitted. Another service request such as a Device Exchange without return may be possible.
Device exchange, with or without a return of Registered Device: an approved Device Exchange will provide a replacement device of your Registered Device. The replacement device may not be identical, of the same colour, model or offer the same functionalities as your Registered Device, and it may be a refurbished device. Although Asurion will endeavour to provide the closest equivalent model available in Australia and will confirm the replacement device with you before delivery where possible. Additional service request fees will apply if the Registered Device is not returned to Asurion. Only one Device Exchange without the return of your Registered Device is permitted in a 12-month period. A Device Exchange without return of your Registered Device is not permitted in the first 30 days since purchase of Upgrade & Protect Plus. A Device Exchange with Return of your Registered Device is not permitted in the first 7 days since the purchase of Upgrade & Protect Plus.
Mobile screen replacement: If your Registered Device is a mobile phone device you can make a front Screen Replacement. The service request fee will be waived for your first approved Screen Replacement, however a service request fee will apply for all subsequent front Screen Replacement requests. Front Screen Replacement requests are not permitted if your Registered Device is a tablet or smart-watch. A Screen Replacement of your Registered Device is not permitted in the first 7 days since the purchase of Upgrade & Protect Plus.
For full terms and any applicable service request fees see our terms and conditions.
Terms
For personal use only. Offer available to eligible Vodafone postpaid customers who purchase a mobile phone or tablet and sign up to Upgrade & Protect Plus as new customers (‘Eligible Customer’) between 26/08/2026 and 08/09/2026 (‘Promotional Period’).
Eligible customers receive 50% off monthly Upgrade & Protect subscription fees (‘Discount’).
Discount includes: $7.50 off monthly fees for mobile phones and tables for 6 months . Discount will be applied as a monthly credit for the first 6 months Subsequent monthly fees will be charged at the undiscounted Upgrade & Protect Plus (s) for your enrolled device(s).
Restrictions: The Discount only applies to your first 6 months of Upgrade & Protect Plus monthly fees and does not apply to any other Upgrade & Protect Plus fees, including service request fees or any other fees charged in connection with your Upgrade & Protect Plus enrolment.
General: This offer can be used in conjunction with any other offer. Offer available in-store, via Customer Care, Online or our online signup form. Upgrade & Protect Plus enrolment is subject to eligibility criteria. Offer not for commercial/resale purposes or exchangeable/redeemable for cash. Subject to change.