While Vodafone can’t flip a switch and immediately stop any unwanted communications, we do want to offer assistance to our customers who find themselves in this situation.
There are several actions you can take that can potentially negate unwanted communications, and should the circumstances become particularly disruptive or serious, customers can contact the police and/or Vodafone.
If you’ve got a personal mobile number and don’t want to receive telemarketers’ calls, you can add it to the Australian Communications and Media Authority’s (ACMA) '
Do Not Call Register'.
Adding your number should stop most unsolicited calls but some categories of callers such as charities or religious organisations, registered political parties, educational institutions, market researchers and companies you have an active ongoing business relationship with will still be able to call you.
Head to the
Do Not Call Register website, fill out the online form and follow the prompts to register your number. It may take up to 30 days for marketing agencies to recognise your registration and stop calling you.
Mobile numbers remain on the register indefinitely, unless removed by you.
If you’re a Vodafone customer, the Do Not Call Register won’t stop marketing calls and messages from us. To opt out of our marketing communications, see our
support page for details.
You are not be able to add your mobile number to the Do Not Call Register if it’s primarily used for business calls.