Vodafone Alerts

Vodafone Alerts – helping you control your spend

Your phone should only deliver the good kind of surprises. So, on eligible plans, we’ll let you know when you’ve almost reached your monthly limit. Then, if you go over, we’ll let you know when your usage charges are getting high. No bill shock, no worries.

How it works

Phone plans:
Once you’ve activated Vodafone Alerts, during the month we’ll send you a TXT when you reach 50%, 85% and 100% of your inclusions. (That’s for data, as well as Included Value.)

We’ll also send you a TXT if you go over your plan’s inclusions by $50 or $100 and then for every $100 after that.

Mobile broadband:
Exactly the same as a phone plan – but if you’re eligible, and you get your Vodafone bill by email, we'll email your alert. If you don't receive a Vodafone email bill, we'll leave a message on your dashboard

How do I get it?
Most plans already have Vodafone Alerts, so if you’ve just signed up, you don’t need to do a thing. If you’ve been with us for a while, check My Vodafone to see if you have Vodafone Alerts.

FAQ

What if I have a Data Add-on or Bonus Data on my plan? show

We’ll send you alerts when you reach 50%, 85% and 100% of your total monthly data allowance. Your allowance is made up of any Data Add-ons or Bonus Data you may have, combined with the data built into your plan.

My plan automatically adds an extra 1GB for $10 if I go over. What Alerts will be sent? show

We’ll send you alerts when you reach 50%, 85% and 100% of your total monthly data allowance. We’ll also send you alerts when you reach 85% and 100% on your extra 1GB allowance.

I’ve bought a one-off Talk & TXT or Data Booster – will I receive Alerts on it? show

Your one-off Booster will start being used when you reach 100% of your total monthly data or included value allowance. We’ll send you alerts when you reach 50%, 85% and 100% of your Booster’s allowance.

What if I don't want to receive Vodafone Alerts anymore? show

You can opt-out of receiving Vodafone Alerts within My Vodafone. Just click on ‘Vodafone Alerts’ and you’ll be able to opt-out or back in.

Accounts with multiple services can opt-out of updates for one or more services.

Are Vodafone Alerts provided in real time? show

Unfortunately no, but we’ll be as quick as possible. There may be a delay of up to 18 hours so use Vodafone Alerts to give you a guide on where you’re at.

What time are Vodafone Alerts sent? show

Everyone likes a good night's sleep so we'll only send you a TXT between 7am and 10pm. You can always check where you're at by logging into My Vodafone.

Will I still receive Vodafone Alerts if I travel overseas? show

If you have $5 Roaming – which lets you use your domestic plan allowance for $5 extra per day – you’ll receive Vodafone Alerts just like when you’re at home.

If you’re not using $5 Roaming, usage will be charged outside of your plan allowance. We’ll let you know when these charges hit $50, $100 and then every $100 after that. You can still track your usage by logging into My Vodafone. Please note that, when roaming, usage can take up to 48 hours to appear in My Vodafone.

We want you to have the most up-to-date information about your usage when you’re travelling overseas, so don’t be surprised if you get a late night or early morning TXT from us letting you know where your usage is at.

What if I have multiple services on my account? Will I receive updates on all of them? show

Yes, each service will receive its own Vodafone Alerts. If you want to, you can opt-out of updates for one or more services through My Vodafone under Vodafone Alerts, or by calling customer care on 1555.

How do I access my dashboard on my Mobile Broadband Service? show

That depends on the type of device you are using. View user manuals.