What if I have purchased a Data Add-on for my plan?
Your account will automatically use the Add-on allowance first. Once that’s been used, we’ll let you know when you reach 50%, 85% and 100% of your plan’s included allowance.
What if I don’t want to receive Vodafone Alerts anymore?
There are a few ways to do this:
Accounts with multiple services can opt-out of updates for one or more services.
Are Vodafone Alerts provided in real time?
Unfortunately no, but we’ll be as quick as possible. At times there may be a delay of up to 18 hours so use Vodafone Alerts to give you a guide on where you’re at.
What time are Vodafone Alerts sent?
Everyone like a good nights sleep so we’ll send the TXT or emails between 7.00am-10.00pm (AEST). Use them as a guide only. For an accurate picture of where you’re at, download our My Vodafone app.
What if I have purchased a Talk International Add-on for my plan?
Vodafone Alerts refer to your plan’s allowance only, not your Talk International Add-on. You can check the usage of your Talk International Add-on at My Vodafone.
What if I travel overseas? Will I still receive updates?
If you are on a Red plan and opt into Red Roaming which lets you use your domestic plan allowance for $5 extra per day you will receive your normal Vodafone Alerts.
If you do not have Red Roaming and want to use the internet on your phone while overseas, we recommend you review the different pricing options available at www.vodafone.com.au/roaming , as no Vodafone alerts will be sent. You can keep track of you usage by calling us for free from your Vodafone mobile on +61 414 141 414 or by logging into MyVodafone. Please note when roaming usage can take up to 48 hours to appear in MyVodafone.
Because our alerts are sent 7.00am-10.00pm (AEST). We recommend turning your phone on silent at night when roaming so you can get a good nights sleep and are not disturbed by any alerts coming through.
What if I have multiple services on my account? Will I receive updates on all of them?
Yes, each service will receive its own Vodafone Alerts. If you want to, you can opt-out of updates for one or more services through My Vodafone under Vodafone Alerts, or by calling customer care on 1555.
How do I access my dashboard on my Mobile Broadband Service?
Accessing your dashboard depends on the type of device you are using. Check out our user manuals here.
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