It's important that you can contact emergency services (police, fire and ambulance) should the need arise. So, even outside our coverage area you'll be able to call emergency services using any other available mobile network (your phone will show something similar to 'SOS only' or 'Emergency calls only' when you do). Emergency calls should only be used to request help from an emergency service organisation in a life threatening and/or time critical event.
000 within Australia
112 both within and outside Australia
You can use the above numbers to contact emergency service organisations, including police, fire and ambulance. There's more information about emergency calls on the federal government's triple zero website. Check out the Australian Government’s Access Hub if you are hearing or speech impaired.
Location information is critical in providing emergency services to provide the necessary service. In particular, the ability to provide enhanced location information is important where the caller may be unable to identify their location.
In the event of making an emergency call we will supply relevant location information to the emergency call person and the relevant emergency service organisation (police, fire or ambulance) to enable them to corroborate your location. We use a range of technical solutions to do this and they are constantly being reviewed and improved.
For more information about AML, head to the federal government's triple zero website.
There is no charge for calls made to emergency services regardless of whether your service is active or inactive.
Police Assistance Line 131 444
This line operates 24hrs a day, 7 days a week. You should contact the Police Assistance Line if you are a victim of a crime, other than life threatening or time critical emergency situations. Phoning 131 444 allows you to report crime over the phone.
SES 132 500
You should call the SES if you have experienced damage from storms, wind, hail, or a fallen tree and if a tree branch is threatening your property or a person’s safety.
Crimestoppers 1800 333 000
If you want to share information about a crime or suspicious activity without saying who you are you can report suspected drug labs and dealers, report wanted fugitives, assist in solving arson, thefts and robberies, and apprehend criminals wanted for violent assaults and murders through Crimestoppers.
For more information on Triple Zero, head to the federal government's triple zero website.