Scams and hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations. For more information, you can visit the Scamwatch website.

Current Scams

'Wire Transfer Details' Malware Email Campaign

Vodafone Australia is aware of a targeted malicious email campaign targeting telecommunications customers in Australia.

Scammers are “spoofing” the domain names of several Australian telecommunications companies (including Vodafone) to send emails with malicious PDF attachments to customers.

These emails are sent with the subject line “Re: Wire transfer details”, from a sender of “Belinda Hoffman” or “Nicole Mackinnon”. While these email addresses are using the @vodafone.com.au domain, they are not legitimate Vodafone emails and are not being sent from Vodafone’s mail server.

The PDF attachment sent with these emails is a fake wire transfer receipt, which is intentionally blurred and behind a link prompting to “view on Adobe Reader”. If clicked, this link will download a malware file. Please do not open or download the attachment.

If you have received a copy of this malicious email, Vodafone advises that you delete it immediately. If you believe you have been affected by this email campaign, please contact customer care on 1555 immediately.

November 2017: Vodafone E-Bill Scam

Vodafone Australia is aware of a Fake E-Bill scam targeting Vodafone customers.

We have received information that indicates scammers are preparing to target Vodafone customers with fraudulent Vodafone electronic bills.

These scam emails will be sent from the email address bill@vodafonebill.com, contain an attached fake bill as a PDF, and a link to the website hxxp://vodafonebill.com.

This is not a legitimate Vodafone Australia email address or website. All Vodafone bills are sent from noreply@mybill.vodafone.com.au. All Vodafone Australia bills link to https://myaccount.myvodafone.com.au for payment.

If you receive one of these scam emails, please delete it immediately. Please do not click any of the links or open any attached files.

Financial Scam Calls

We have recently had issues with our customers being called by numbers starting with +237. Customers could hear the following recorded message: “This is an important call from our financial team. Please wait for our financial team to answer the call”. After this message the call disconnects.

If you receive a call from a number that starts with +237 and hear this message, please do not respond to it and ignore the call. If you have any concerns please call our customer care team. 

Suspect Sales Calls

Have you received a phone call from Vodafone and been offered an upgrade recently? This is common when you are nearing the end of your current phone contract. However, it shouldn’t happen when you are not at the end of your phone contract.

If you are called by someone claiming to be from Vodafone and you are unsure of the authenticity of the call, do not disclose any personal or account details and end the call.

To help you, we have a list of numbers that belong to Vodafone customer care and authorised Vodafone sales partners.

If you are called by a number which is not on that list, please report it to fraud@vodafone.com.au.

'Wangiri' (One Ring) Fraud

Originating in Japan, a 'Wangiri'(one ring) fraud can occur when you receive a very quick missed call from a number that you don’t recognise. It is highly likely that this number will be from an international destination, and could be a premium rate service. This may prompt you to call the number back, which can result in prepaid credit being drained or high call charges on your next bill. The best course of action is to ignore suspicious calls and not call back.

We have recently seen an increase in Wangiri activity from Seychelles, Latvia, Congo and Tunisia.

What to do if you receive a call from an unknown number.

• If you do not recognise the number, don't call back
• If you are expecting a call from abroad, Google the number to identity the country before calling back
• Block the number on your handset

Fake Prize Viber Scam

You may have received a letter claiming to be from Vodafone stating that you have been selected to win $200k as part of a yearly promotion. This letter has Vodafone branding and asks you to contact Vodafone through Viber.

If you receive this letter please do not respond to it and do not contact anyone through Viber. Please notify us at fraud@vodafone.com.au if you receive this letter.

Moto Credit Card Scam

Vodafone Australia is aware of a credit card scam currently affecting Vodafone customers. Customers are seeing unauthorised charges on their bank/card statements under the names either ‘Vodafone Moto Newbury’ or ‘V2843 23/02 VODAFONE NORTH SYDN’. These transactions are not from an official Vodafone Merchant. If you are not aware of authorising such a transaction, please contact your bank that issued the credit card where the transaction appeared directly and notify them of this unauthorised transaction.

What to do if you receive suspicious correspondence claiming to be from Vodafone.

If you've received a call, letter, message or other communication that claims to be from Vodafone and you suspect it may be a scam or hoax, give us a call on 1300 650 410 and we'll verify any correspondence.

If you receive suspicious correspondence, it’s important you don't respond, provide personal details, click links in messages or open any email attachments to ensure your personal information stays safe.

How to report a scam.

If you have been the victim of a scam, you can report the scam on the Scamwatch website.