Scams and hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations to obtain personal and private information. Known as phishing, these scam websites, emails, text messages and websites can be difficult to spot. Try to look out for incorrect spelling and grammar, and poor layout, imagery and styling. For more information, head to the Scamwatch website.

What to do if you receive suspicious correspondence claiming to be from Vodafone.

If you receive a call, letter, email, text message or other communication that claims to be from Vodafone and you suspect it may be a scam or hoax, give us a call on 1300 650 410.

What to do if you believe that you’re a victim of a scam.

To help us protect you from scams, give us a call on 1300 650 410.

Here are some specific scams.

Beijing Pandemic Centre Scam

Some of our customers have reported receiving a call from the number 0861058900001, posing as the Pandemic Control Centre of Beijing. The caller requests that you report your health condition to them every day and may claim that you visited a hospital in Beijing recently. The caller will then provide a social security number and threaten serious consequences if you do not follow their instructions. The caller also asks for personal details.

If you receive a call from this number, please do not confirm or give out any personal details. Hang up the call immediately.

If you receive a call that meets this description, please report it to Scamwatch.

You can also send details of the call (the exact date and time of the call) to fraud@vodafone.com.au.

Fake Vodafone Email: ‘We had to halt your confirmation’

Some of our customers have reported receiving an email claiming to be from Vodafone with the subject line ‘We had to halt your confirmation’. This email offers a free reward and invites you to click on a link in the email that will take you to an external website.

This email is not from Vodafone. Please do not click on any link or reply to the email.

If you receive an email that meets this description, please report it to Scamwatch.

You can also forward the email to us at fraud@vodafone.com.au.

Covid-19 Scams

Unfortunately, during these difficult times it is business as usual for fraudsters and scammers who are using the spread of COVID-19 to take advantage of people across the country. These scams can include spam messages impersonating the Government or the ATO, and there has also been an emergence of scams related to people’s superannuation.

You can find lots of useful information regarding the latest COVID-19 scams on the Scamwatch page.

If you receive any emails or messages that you think are suspicious, please report them to Scamwatch here.

You can also forward any emails or send screenshots of any suspect messages to us at fraud@vodafone.com.au.

Wangiri fraud

Wangiri fraud is when you receive missed calls from international numbers you don’t recognise on either a mobile or a fixed-line phone. The fraudsters generating the missed calls hope that their expensive international numbers will be called back so that they can profit.

If you receive calls like this, be assured that you haven’t been specifically targeted. It’s likely that the fraudster has generated a missed call to a whole range of mobile numbers that happens to include yours.

What should you do if you get a suspected Wangiri call?
We recommend that you don’t return calls to international numbers that you don’t recognise. Calls to Wangiri numbers will often result in a charge being incurred and only encourages the fraudster to generate more missed calls to customers who choose to call back.

If you think you’ve had a missed call from an international number that may be involved in this scam, let us know. Just send an email to fraud@vodafone.com.au and provide us with your mobile number and the international number you received the nuisance call from plus the date & time of that call.

What’s being done to address this issue?
We proactively monitor our network for Wangiri activity and shut down new fraudulent international numbers and number ranges as we find them.

This is an issue affecting customers of mobile and fixed line operators around the globe, and we’re working with a number of different operators and industry groups to reduce Wangiri fraud levels.

The missed call scam
Mobile phone users across the globe are being targeted by overseas callers who make huge sums of money when the receiver calls back on the unknown number from which they missed a call. This is known as ‘Wangiri Fraud’. This type of fraud is not specific to Vodafone and appears to be on the rise.

Fraudsters call from international destinations. They will call a user and disconnect the call promptly before it is answered. They then wait for the person to call back. These numbers are charged at premium rates and, if the caller calls this number, they are hit with significant charges.
What happens if you do answer the call or call the number back? They will engage you in a conversation and try to trick you into revealing details that can be used to defraud you.

What happens if you do answer the call or call the number back?
They will engage you in a conversation and try to trick you into revealing details that can be used to defraud you.

What should I do?
Do not answer a call from an overseas number unless you recognise the number or are expecting the call.

Do not return a call to an overseas number unless you recognise it.

Do not give out any personal or business information such as banking or credit card details, pin numbers, birth dates or personal names and addresses.

Do report the call and the number to Vodafone be emailing fraud@vodafone.com.au to help us fight back against the fraudsters.

COVID-19 Discounted Services
Some of our customers have reported receiving a phone call claiming to be from Vodafone and offering discounted Vodafone services due to COVID-19, and requesting customer’s personal details.
 
Please be aware that this is a fake promotion. If you receive a call with this offer, do not confirm any personal details to the caller and hang up.
 

Check out the list of numbers that Vodafone use to call our customers.

  • If it’s not a number we use, write the number down or take a screenshot of it
  • Don’t give the caller any personal details and hang up
  • Call us on 1300 650 410 or email a screenshot of the number with the details to fraud@vodafone.com.au
  • Report the call to Scamwatch

 

COVID-19 Fake iPad Promotion

Some of our customers have reported receiving a phone call claiming to be from Vodafone and offering an ‘iPad promotion’ that can only be redeemed over the phone. This is being claimed as an offer to our loyal customers as stores in your local area are closed due to COVID-19.

Please be aware that this is a fake promotion. If you receive a call with this offer, do not confirm any personal details to the caller and hang up.

Check out the list of numbers that Vodafone use to call our customers.

If you receive a call like this, please report it to fraud@vodafone.com.au.

COVID-19 SMS Scam

Some of our customers have reported receiving an SMS from a source claiming to be the ‘Australian Government Department of Health’ stating that ‘You’ve received a new message regarding the COVID-19 safetyline symptoms and when to get tested in your geographical area’.

This SMS contains a link to a fake government website.

This SMS was not sent by the Australian Government Department of Health. Please do not click on any link or reply to the SMS.

If you receive this SMS, please follow the below directions:

  • Email a screenshot of the message to fraud@vodafone.com.au
  • Don't reply to the SMS
  • Don't click on any links/attachments
  • Report the email to Scamwatch
‘Vodalert & MyVoda’ SMS Scam

Some of our customers have reported receiveing an SMS from ‘Vodalert’ & ‘MyVoda’ stating that ‘Please update your billing information as we couldn’t process your latest bill with the following link.’

This SMS contains a link to a fake Vodafone website.

This SMS was not sent by Vodafone. Please do not click on any link or reply to the SMS.

If you receive this SMS, please follow the below directions:

  • Email a screenshot of the message to fraud@vodafone.com.au
  • Don't reply to the SMS
  • Don't click on any links/attachments
  • Report the email to Scamwatch
Pop Up Scam – vip.lucky-gifts-center.com

We are aware of a pop-up scam, purporting to be from Vodafone, asking users to provide personal information by filling out a form to win a smartphone. This is a fake promotion and is not associated with Vodafone. Vodafone will never ask you to fill out forms with personal details to win a prize.

If you see this pop-up while browsing, please do the following:

  • Close the browser
  • Email a screenshot of the pop-up to fraud@vodafone.com.au as well providing details of which website you were on when the pop-up occurred
  • Don’t click on any links or fill in any details
  • Report the email to Scamwatch
‘AUVodaphone’ SMS Scam

Some of our customers have reported receiving an SMS from a source claiming to be ‘AUVodaphone’. The SMS states, ‘We were unable to process your latest bill. To avoid fees please update your billing information following this link.’ This SMS contains a link to a fake Vodafone website.

This SMS was not sent by Vodafone. Please do not click on any link or reply to the SMS.

If you receive this SMS, please follow the below directions:

  • Email a screenshot of the email to fraud@vodafone.com.au
  • Don't reply to the SMS
  • Don't provide any personal details
  • Don't click on any links/attachments
  • Don't share any content of the SMS with anyone
  • Report the SMS to Scamwatch
Vodafone Line Email Scam

Some of our customers have reported receiving an email from a source claiming to be ‘Vodafone Line’. When clicked, the email address will appear as linevodsini@orkneydrugsdog.co.uk. The email states that the customer has received a voicemail call from a mobile number and contains an attachment.

This email was not sent by Vodafone. Please do not click on any attachment or reply to the email.

If you receive this email, please follow the below directions:

  • Email a screenshot of the email to fraud@vodafone.com.au
  • Don't reply to the email
  • Don't provide any personal details
  • Don't click on any links/attachments
  • Don't call any numbers associated with the email
  • Don't share any content of the email with anyone
  • Report the email to Scamwatch
SMS Phishing Scam

Some of our customers have reported receiving an SMS claiming to be from Vodafone, asking them to verify personal information. The message states you have ‘been selected as one of our lucky winners for a brand new iPhone’ and requests for you to reply to number (+61432868828) with your full birth date.

This message is not sent by Vodafone. Please do not reply to the message.

If you receive this message (or any other spam SMS), please follow the below directions:

  • Email a screenshot of the message to fraud@vodafone.com.au
  • Don't reply to the SMS
  • Don't provide any personal details
  • Don't click on any links
  • Don't call any numbers associated with the SMS
  • Don't share any content of the SMS with anyone
  • Report the SMS to Scamwatch
Phishing Scam
Vodafone Australia are aware of a scam targeting customers for credit card information via text message.
 
The text message advises that there was a recent issue with a payment for your Vodafone service and to prevent termination of your service, to follow a link to make payment. The link included is https//vodafone.au ngrok.io/id/MDQyMT14mjy3Mw
 
This link uses a service which exposes webservers and enables fraudsters to gain access to the information entered such as credit card numbers.
 
If you receive a text message from Vodafone requesting you to make payment, please ensure you do not follow any links to websites or call any numbers that are unfamiliar to you.
 
If you receive a text and suspect it may be a scam, please contact our Customer Care team on 1555 or 1300 650 410.
WeChat Payments Scam
Vodafone Australia is aware of a current ‘WeChat’ scam that is targeting Vodafone customers.
 
Customers are responding to an ‘agent’ who will pay their invoice at a discounted rate. Customers pay this agent and the agent pays the invoice using stolen credit cards.
 
This is not a legitimate Vodafone Australia ‘agent’. Refer to your invoice for all legitimate payment channels.
 
If you have any questions, feel free to contact us on fraud@vodafone.com.au
Fake Vodafone mail
Vodafone Australia are aware of an increase in falsified letters and statements from telecommunication companies. The falsified letters use the companies branding to appear legitimate and will be either sent via post or email.
 
The letters could be either a threatening invoice, request to update details or congratulate you on winning a prize. It will ask you to call a number or visit a website to update details, pay a sum of money or claim your prize.
 
If you receive any mail from Vodafone, whether it be paper or electronic, please ensure you do not follow any links to websites or call any numbers that are unfamiliar to you. If you receive a letter and suspect it may be a scam, please contact our Customer Care team on 1555 or 1300 650 410.
Scammers threatening Chinese communities in Australia
Vodafone Australia is aware of a scam targeting our customers in Chinese communities. The calls are in Mandarin and the scammers are often posing as Chinese authorities.
 
The scammer will accuse the customer of either being directly involved in a crime relating to fake passports, or a victim who has had their bank details compromised. They will threaten the customer with jail time or deportation and will request the customer pay them in large sums of money to clear their name or have their issue investigated.
 
The scammers will try to intimidate the customer into either providing money or other personal details such as passport number. They do this using scare tactics in hope that the customer will not ask any questions and will instead provide requested details or pay them.
 
Once money has been paid to scammers, it is often unable to be recovered.
 
If you receive a call from someone threatening you with arrest or deportation in relation to fake passports, it is a scam. Do not send any money or provide any personal details. End the call immediately and report it to scamwatch.
 
For further information, including information in Chinese languages, please visit the Scamwatch website. 
Browser Pop Up Scam
Vodafone Australia is aware of a current browser pop up scam that is targeting Vodafone customers.
 
The pop up asks you to click on a link to perform certain activities such as filling out a survey or choosing a gift box to win a "prize" (such as phones, electronic devices or accessories).
 
The link then directs you to a payment page where it requires you to pay small amount via credit card to redeem the "prize" or directs you to a page where you are required to enter your personal details or bank details.
 
Vodafone Australia will never ask you to fill out forms with personal details to win a prize. If you are browsing the web and receive this pop up, please close the browser. If you have been a victim of this scam, please visit the Scamwatch website or call us on 1555.
'Wire Transfer Details' Malware Email Campaign

Vodafone Australia is aware of a targeted malicious email campaign targeting telecommunications customers in Australia.

Scammers are “spoofing” the domain names of several Australian telecommunications companies (including Vodafone) to send emails with malicious PDF attachments to customers.

These emails are sent with the subject line “Re: Wire transfer details”, from a sender of “Belinda Hoffman” or “Nicole Mackinnon”. While these email addresses are using the @vodafone.com.au domain, they are not legitimate Vodafone emails and are not being sent from Vodafone’s mail server.

The PDF attachment sent with these emails is a fake wire transfer receipt, which is intentionally blurred and behind a link prompting to “view on Adobe Reader”. If clicked, this link will download a malware file. Please do not open or download the attachment.

If you have received a copy of this malicious email, Vodafone advises that you delete it immediately. If you believe you have been affected by this email campaign, please contact customer care on 1555 immediately.

November 2017: Vodafone E-Bill Scam

Vodafone Australia is aware of a Fake E-Bill scam targeting Vodafone customers.

We have received information that indicates scammers are preparing to target Vodafone customers with fraudulent Vodafone electronic bills.

These scam emails will be sent from the email address bill@vodafonebill.com, contain an attached fake bill as a PDF, and a link to the website hxxp://vodafonebill.com.

This is not a legitimate Vodafone Australia email address or website. All Vodafone bills are sent from noreply@mybill.vodafone.com.au. All Vodafone Australia bills link to https://myaccount.myvodafone.com.au for payment.

If you receive one of these scam emails, please delete it immediately. Please do not click any of the links or open any attached files.

Financial Scam Calls

We have recently had issues with our customers being called by numbers starting with +237. Customers could hear the following recorded message: “This is an important call from our financial team. Please wait for our financial team to answer the call”. After this message the call disconnects.

If you receive a call from a number that starts with +237 and hear this message, please do not respond to it and ignore the call. If you have any concerns please call our customer care team. 

Suspect Sales Calls

Have you received a phone call from Vodafone and been offered an upgrade recently? This is common when you are nearing the end of your current phone contract. However, it shouldn’t happen when you are not at the end of your phone contract.

If you are called by someone claiming to be from Vodafone and you are unsure of the authenticity of the call, do not disclose any personal or account details and end the call.

To help you, we have a list of numbers that belong to Vodafone customer care and authorised Vodafone sales partners.

If you are called by a number which is not on that list, please report it to fraud@vodafone.com.au.

Fake Prize Viber Scam

You may have received a letter claiming to be from Vodafone stating that you have been selected to win $200k as part of a yearly promotion. This letter has Vodafone branding and asks you to contact Vodafone through Viber.

If you receive this letter please do not respond to it and do not contact anyone through Viber. Please notify us at fraud@vodafone.com.au if you receive this letter.

Moto Credit Card Scam

Vodafone Australia is aware of a credit card scam currently affecting Vodafone customers. Customers are seeing unauthorised charges on their bank/card statements under the names either ‘Vodafone Moto Newbury’ or ‘V2843 23/02 VODAFONE NORTH SYDN’. These transactions are not from an official Vodafone Merchant. If you are not aware of authorising such a transaction, please contact your bank that issued the credit card where the transaction appeared directly and notify them of this unauthorised transaction.