Trade-in your old phone, tablet or smart watch
Check the eligibility and trade-in credit estimate for your current device.
This support article will give you key information on how to trade-in your old eligible phone, tablet or smart watch to earn credit which is applied to your selected Vodafone service when you stay connected over 12, 24 or 36 months.
Your trade-in value will vary depending on your device type, model and condition. You can get your get your trade-in credit estimate on our trade-in campaign page.
You may also be eligible for bonus trade-in credit when you upgrade to a new device and then trade-in your old phone or tablet for credit towards the new device. If you cancel the service that your trade-in credit was applied to before the full credit has been applied, the remaining balance of your credit will be forfeited.
How to trade-in your old phone, tablet or smart watch
Trade-in credit estimate
Head to our trade-in page and enter the device you’d like to trade-in to check eligibility and to get a trade-in credit estimate.
Device condition assessment
When you have your new device and after you’ve obtained a credit estimate, we’ll ask questions about the condition of your device you’d like to trade-in.
Trade ID information email
Once you’ve completed the device assessment, we’ll send you a Trade ID information email with your estimated trade-in credit.
Head to Australia Post or a Vodafone store
Within 14 days, take your trade-in device and Trade ID information email to a Vodafone store or mail your device to Asurion at an Australia Post office.
What to do before mailing the device or heading into store.
Here’s what to do before mailing your device to Asurion at an Australia Post office or taking your device to a Vodafone store.
- Backup your data or transfer your data to a separate device, including contacts, photos, videos, notes and messages.
- Remove all passwords, and security locks (eg. Find My Device).
- Remove all accounts (eg. Google account, iCloud) and perform a factory reset.
- Remove SIM and memory cards, and any accessories such as case and earphones.
Additional information
If you traded-in your device and didn’t upgrade to a new eligible plan, your trade-in credit will be applied as a recurring monthly credit to your bill on your existing Vodafone service for your choice of 12, 24 or 36 months.
If you’ve upgraded to a new eligible plan, you may have your trade-in credit applied in full to the final bill for your existing mobile phone or tablet plan (if you have one), or have the trade-in credit as a recurring monthly credit applied against your new mobile phone or tablet plan for the term of your new plan over 12, 24 or 36 months.
If you cancel the service your trade-in credit was applied to before the full credit has been applied, the remaining balance of your credit will be forfeited.
Your forfeited credit includes any additional or bonus credit.
You can’t get your trade-in device back if you change your mind after you’ve traded-in your device and the trade-in process has been finalised - ownership would be already transferred to our trade-in partner, Asurion.
Good Working Order means your phone, tablet or smart watch:
- Functions normally, including touch screen, buttons and microphone
- Is free from physical damage, including cracks in the screen or back (normal wear and tear is accepted)
Damaged means your phone, tablet or smart watch has either (or both):
- Functional issues such as problems using the touch screen, buttons or microphone
- Some physical damage, including cracks in the screen or back and dents in the frame
A damaged device may be eligible for a lower trade-in value (when compared to the same device in Good Working Order), or may have no trade-in value at all.
All traded-in devices must be free from catastrophic damage (including liquid damage) that prevents the device from powering on.
If your device is ineligible for trade-in, we encourage you to head to your nearest Vodafone store and recycle your device through MobileMuster, the official recycling scheme for mobile devices in Australia.
You have 14 days from when you complete the online assessment to post your device to Asurion at an Australia Post office or hand in your device to a Vodafone store. After 14 days, if you still wish to trade-in your device, you can redo the online assessment and get a new quote.
Your ID is required by our Trade-In partner, Asurion. Asurion require this to comply with their obligations under applicable second hand dealer regulations. As such, you’ll need to provide your ID as part of the trade-in process even if you’ve provided ID to us previously.
Yes. You must have a Vodafone postpaid plan and must be the account holder to trade-in a device.
To complete the online trade-in process you’ll need your:
- Device’s IMEI. To find out how to locate your IMEI number head to our support page. For devices with Dual SIM and/or eSIM capabilities, you will be required to input both the Primary IMEI and Secondary IMEI.
- Vodafone billing account number, which is found on your bill.
- Driver’s licence. You’ll need upload a photo of both the front and back.
- Vodafone order number, if you recently purchased a new device from us. This is found on your order confirmation email.
You can trade-in an eligible phone or tablet for credit on your bill once every 12 months, and you can trade-up a maximum of 2 times every 12 months.
Asurion is Vodafone’s exclusive Trade-in partner. When you trade in your eligible device, ownership will be transferred over to Asurion. Vodafone stores act as a device collection point on behalf of Asurion.
Here are the terms and conditions for Trade-in.