Backing the power of small business
Discover the value of Vodafone’s business nbn® plans, tailored for small business. With unlimited data, fast speeds, static IP address, and 4G Back-up to ensure you stay connected.
Request a call-back by completing the form below, or call us on 1300 111 111.
Benefits of business nbn® plans
Static IP address
Improved stability, reliable remote access, and greater security.
24/7 customer support
Contact us any time with 24/7 customer support.
Month-to-month plans
Easily upgrade to faster speeds, with no lock-in contract.
$0 nbn® FTTP upgrade for eligible premises
Connect to nbn’s® fastest and most reliable technology. Eligible businesses can upgrade to ‘Fibre to the Premises’ with a $0 upgrade.
A service qualification check is required to determine if your premise is eligible. You will need an eligible plan (100Mbps or above for FTTN and FTTC locations)
You will typically experience slower speeds than the maximum connection speed available on your plan. Typical Business Hours Speed: This is the typical download speed you may experience between 9am and 5pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Speed will vary on a number of factors such as technology type, plan choice and internet traffic demand.
Frequently asked questions
Unlimited data
All Vodafone business nbn® plans come with unlimited data so you can connect with colleagues and clients, download documents and share what you need for your work. Fair Use Policy applies. T&C apply.
4G Back-up
Using the Vodafone supplied NetComm Wireless NL20MESH modem, you can access our mobile network while you wait for Vodafone nbn® to be installed/activated and power on through interruptions with 4G Back-up. Max speeds apply. T&C apply.
Month to month plans
All Vodafone business nbn® plans are month to month, so you can change your plan to suit your needs at any time without fees. If you choose to cancel, you will need to pay any remaining device costs for the Vodafone supplied NetComm Wireless NL20MESH modem on your next bill when you leave.
Yes. If you have a postpaid mobile service with us and sign up to a new nbn® connection on an eligible nbn® Business Broadband plan, you can receive a discount on your nbn® plan.
All Vodafone business nbn® plans come with a static IP address included so you can increase network control and streamline remote access.
The nbn® network refers to the ongoing upgrade of Australia’s current phone and internet infrastructure by the corporation NBN Co Limited, otherwise known as nbn®.
No. We offer free express delivery for nbn® modems.
Here are the next steps to connect to the nbn®.
Receive modem
We’ll send you a NetComm Wireless NL20MESH modem with free next day delivery on orders approved by 12pm weekdays.
Connect to 4G*
With the Vodafone supplied NetComm Wireless NL20MESH modem, you can connect to our mobile network from day one with 4G Back-up. Check your mobile network coverage.
nbn® installation
Depending on your
Connect to nbn®
You'll automatically come off 4G Back-up* and connect to the nbn® network. If you need help, check out our guide.
Your existing phone and internet services may no longer work once nbn® has been available in your area for 18 months. To continue using Fixed Broadband and voice services, most people will need to move to the nbn® network.
Individuals and businesses are not automatically switched over to the nbn® network and will need to get in touch with a phone or internet provider like Vodafone to make the change.
Yes, you can download the Quick Start Guide for the NL20MESH modem by clicking here.
Vodafone Business broadband nbn® Biz Speed Upgrade Add- On Terms for existing postpaid mobile phone plan customers:
Eligible existing Postpaid Mobile customers will have a Speed Upgrade applied to their Vodafone Business broadband nbn® service. Existing Postpaid voice customers only. Excludes Mobile Broadband customers. You don’t have to bundle the business nbn® service. However, in order to receive the Biz Speed Upgrade on your Business nbn® plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will have the Biz Speed Upgrade on your Business nbn® service removed. To receive the Biz Speed Upgrade, your Postpaid Mobile plan and Business nbn® plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or your Business nbn plan, the Biz Speed Upgrade will be forfeited and removed from your Business nbn® service. This offer is available in conjunction with other in-market offers. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer is subject to change.
Offer applies to customers who from 2 September 2024: (a) add a new nbn® service to their existing Postpaid Mobile service; (b) change their nbn® plan when combined with an existing Postpaid Mobile service; or (c) add a Postpaid Mobile service to an existing nbn® service which was connected or changed plan from 2 September 2024. Eligible existing postpaid mobile customers will have a Biz Speed Upgrade applied to their Business nbn® service. The Biz Speed Upgrade will be applied within one week of activating the nbn service. The Biz Speed Upgrade offers the speeds of the next highest Business nbn® plan speed tier above the speed tier purchased by the customer. The Biz Speed Upgrade involves an increase to the maximum theoretical off-peak speeds for your plan. However, the actual speeds you experience will vary based on a number of factors, including technology type, plan choice and internet traffic demand. Customers will also need a compatible modem to use a Vodafone Business broadband nbn® service. For modem requirements, please refer to the Critical Information Summary.
There is no additional cost for the Biz Speed Upgrade. The Biz Speed Upgrade will appear on the bill as an Add-On with no charge.
Eligibility for the Biz Speed Upgrade is subject to technology and line speed capability at your nominated business address. Availability is subject to a service qualification check which we will perform when you request to sign-up. The technology used to deliver the business nbn® service will depend on the connection between your nominated address and the nbn® Network which includes: (1) Fibre to the Premises (‘FTTP’); (2) Fibre to the Node (‘FTTN’); (3) Fibre to the Building (‘FTTB’); (4) Hybrid Fibre Coaxial (‘HFC’); (5) Fibre to the Curb (FTTC). The following categories of customers are not eligible for the Biz Speed Upgrade:
• FTTC, FTTN or FTTB connections connecting to Business nbn® Fast+, as this is the highest available nbn® speed tier for those technology types.
• FTTC, FTTN or FTTB connections where the max attainable line speed is not capable of supporting the next highest nbn® speed tier. These customers will have the Biz Speed Upgrade applied to their account, but will not receive the benefit, or the full benefit, of the higher speed tier if it exceeds the max attainable line speed at their address. Existing postpaid mobile phone customers connecting on FTTC, FTTN or FTTB technologies will have their max attainable line speed check carried out against the higher nbn® speed tier provided by this Biz Speed Upgrade offer, rather than the speed tier purchased.
• FTTP or HFC connections connecting to Business nbn® Ultrafast (as this is the highest speed available for this connection).
• FTTP connections connecting to Business nbn® Superfast+ and Business nbn® Ultrafast+.
• Customers on an interim pre-fibre service (nbn100) for the purposes of receiving a fibre upgrade. These customers will receive the Speed Upgrade on their final plan following installation of their fibre upgrade.
In some circumstances where you would not be eligible for the Speed Upgrade for the reasons above, we may automatically change the plan you pay for to a lower speed tier and apply a $0 Speed Upgrade to the speeds of the next plan above.
NetComm Wireless NL20MESH Modem
NetComm Wireless NL20MESH Modem utilises Wi-Fi 6 technology and in comparison to Wi-Fi 5 is capable of supporting up to four times as many Wi-Fi enabled devices. Wi-Fi 6 is the newest generation of Wi-Fi. The NetComm Wireless NL20MESH Modem can operate with a maximum of 32 compatible Wi-Fi enabled devices at any one time.
Vodafone 4G Back-up for Business Broadband nbn®
Vodafone 4G Back-up is a complimentary service for Business Broadband plans that provides an interim internet connection using the Vodafone 4G network in Vodafone Coverage Areas only. It is only available using the NetComm Wireless NL20MESH Modem (“Modem”) with a Vodafone SIM on our network. 4G Backup is available from when you receive your Modem until your nbn® service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone Business Broadband nbn® during confirmed local nbn® faults. This excludes mass nbn® outages. You will be able to use the 4G Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location, with speeds likely less than the maximum advertised. Our Fair Use Policy applies.
Installation for Business Broadband nbn®
The process for installation of Vodafone Business Broadband nbn® will vary depending on the nbn® service type available at your premises which we will confirm with you when you sign-up. If you require installation by an nbn® technician they will need access to your premises and someone aged 18+ must be on site. If you do not own the property, you must obtain consent from the owner in order to have Vodafone Business Broadband nbn® installed. You are responsible for setting up the Modem and your Wi-Fi network.
nbn®
nbn®, NBN Co and other nbn® logos and brands are trademarks of NBN Co Limited and used under licence.
Unlimited Data
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.
Network Satisfaction Guarantee for Business Broadband nbn®
If you’re a new customer and you’ve signed up to a Vodafone Business Broadband nbn® plan, and you don’t love our network within the first 30 days of service activation, you’re welcome to cancel by calling 1300 551 198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred that are not included in your plan, up until your number or nbn® service is fully transferred or cancelled and the Modem is returned to a Vodafone (not dealer) store within 10 days of your claim in original packaging with proof of purchase (you may also contact us and we can help arrange return postage). Where you have an individual plan, you can make one claim per year per person/business. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person/business. This guarantee does not affect any other rights or remedies you may have under the Australian Consumer Law. Full terms and conditions are available on our network page.
Changing your Business Broadband nbn® plan
Only applies to a change to another Business Broadband nbn® Plan. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you will be charged your new Business Broadband nbn® plan fee calculated on a pro-rata basis for the remainder of the month.
Vodafone Business Broadband nbn® plans
For business use by approved customers only. Subject to service qualification check. Vodafone Business Broadband nbn® is a data-only service and is not compatible with your phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone Business Broadband nbn® service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone Business Broadband nbn® plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing at any time by calling 1555. Additional fees may apply for nbn® installation or appointments.
The total maximum cost of the NetComm Wireless NL20MESH Modem is $192. There is no option to purchase the Modem outright or on a monthly payment plan other than on a 24 month plan. The Modem cost equates to $8.00 per month (‘Undiscounted Price’) over 24 months or $0 per month (‘Discounted Price’) if you stay connected for 24 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. For example, if you leave at month 18 you would pay $8.00 x 6 (number of remaining months), at a total of $48. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn® activation at your premises.
Total minimum cost excludes any additional nbn charges, including but not limited to call out charges when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you connect a nbn service in a new premises.
Any promotional offer referencing bundling of Vodafone Business Broadband with postpaid mobile plans excludes Mobile Broadband plans. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn® plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn® plan the discount will be forfeited and you will pay the Standalone Price.
Internet speeds on Vodafone Business Broadband nbn® plans are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The Vodafone Business Broadband nbn® Superfast and Vodafone Business Broadband nbn® Ultrafast plans are only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/FTTN/FTTC customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Hours Speed is the typical busy period download speed that the average customer can expect to receive between 9am and 5pm, Mon - Fri. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn® technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access. Please refer to our Speed Guide for more information.
nbn® Enhanced SLA
Most plans include nbn’s Standard SLA as default. Some plans include Enhanced SLA-4 at no extra cost. Enhanced SLAs can be added to eligible Vodafone Business Broadband nbn® plans to assist with faster resolution of faults. The Enhanced SLA and any applicable charges will appear on your bill as an Add-On. The Add-On is charged one month in advance plus a pro-rated amount for any part-month the Enhanced SLA is active. Enhanced SLAs can be added or removed, changed to another SLA tier, or to the Standard SLA at any time (other than during any period when a fault has been reported). The relevant SLA will begin as soon as it’s been applied to your service. If you change SLAs or cancel an Enhanced SLA, you will receive a prorated refund. Restoration Service Levels and any applicable credits are set out in the SFOA in Plan Details – Business nbn® Plans
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Fast + Plan | |
|---|---|
| Plan cost per month | $85 |
| Max modem cost | $192 |
| Total min cost | $277 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Superfast Plan | |
|---|---|
| Plan cost per month | $95 |
| Max modem cost | $192 |
| Total min cost | $287 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Ultrafast Plan | |
|---|---|
| Plan cost per month | $105 |
| Max modem cost | $192 |
| Total min cost | $297 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Ultrafast Plan | |
|---|---|
| Plan cost per month | $115 |
| Max modem cost | $192 |
| Total min cost | $307 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Superfast + Plan | |
|---|---|
| Plan cost per month | $125 |
| Max modem cost | $192 |
| Total min cost | $317 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Ultrafast + Plan | |
|---|---|
| Plan cost per month | $199 |
| Max modem cost | $192 |
| Total min cost | $391 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Essential + Plan | |
|---|---|
| Plan cost per month | $85 |
| Max modem cost | $192 |
| Total min cost | $277 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Fast + Plan | |
|---|---|
| Plan cost per month | $95 |
| Max modem cost | $192 |
| Total min cost | $287 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Total minimum cost explained
This is a month to month plan, so you can leave us any time. Please see below the breakdown of how we calculate your total minimum cost, which is one month plan cost and the total cost of the modem.
| Business nbn® Superfast Plan | |
|---|---|
| Plan cost per month | $105 |
| Max modem cost | $192 |
| Total min cost | $297 |
The modem is $0 when you stay connected for 24 months. We cover the monthly charge ($8.00 per month) for each month you stay connected. If you leave early you’ll need to pay $8.00/mth for each remaining month.
Factors that affect the speed of nbn®
Speed tier of your plan
The speed tier of your plan is like a speed limit. For example, if your plan uses nbn® 25, your maximum download speed will be 25Mbps – even if your internet could potentially reach higher speeds. It’s important to note that various factors affect your internet speed. Because of this, you may not always receive the maximum speed available on your plan.
Your nbn® connection
There may be a maximum line speed for the nbn® connection at your premises. This could be due to your nbn® technology type or other factors, such as the condition of the wiring in your building.
For customers with HFC/FW/FTTP/FTTB/FTTN/FTTC technology, we’ll undertake a speed check after your service is activated. If your maximum line speed doesn’t support the speed tier of the plan you’ve chosen, we’ll let you know. We may change your plan to one that’s more suitable, so you’re not paying more for speeds you can’t achieve.
Typical Busy Speed
This is the typical busy period download speed between 9am to 5pm for business customers. This is not a guaranteed minimum speed and you may experience lower speeds during this period due to the factors discussed on this page.
Content that you access
Driving somewhere that’s far away takes longer compared to somewhere that’s close. Similarly, downloading content from overseas takes longer than downloading local content. Also, you may experience slower speeds if you’re trying to access content that’s affected by congestion. This typically happens when a lot of people are trying to access the same site.
Peak hours for internet usage
We constantly monitor the speeds of Vodafone nbn® to try and optimise the experience for our customers. However, when a lot of people are online at the same time, your internet speeds can be impacted. It’s similar to traffic during peak hour on a busy road, except that the peak time for internet use for business customers is usually between 9am to 5pm.
Our network capacity
Think of the nbn® as a highway, with each provider having a certain number of lanes that customers can use. When you drive on a highway in peak hour, you’re less likely to be stuck in traffic if there are more lanes. Similarly, the more network capacity your provider buys from nbn co, the faster your internet speeds will be during peak hours. We’re constantly monitoring the speeds of Vodafone nbn® to try and optimise the experience for our customers.
Number of devices connected
If you use the internet on a single device, it can access all of your bandwidth. But when multiple devices use your internet at the same time, your bandwidth is shared between them. This may feel like you’re experiencing slower speeds, even though it’s really the effect of reduced bandwidth for each device.
Modem type
The quality of your modem will impact your speeds, as not all modems are the same. All plans come with the NetComm Wireless NL20MESH modem to maximise the performance of your nbn® service.
Modems used on ADSL may not work with Vodafone nbn®, and modems made before 2009 may struggle to reach higher speeds.
Wi-Fi performance
Wi-Fi performance can be impacted by multiple people using the same Wi-Fi network, physical obstacles or interference from surrounding devices.
The NetComm Wireless NL20MESH modem comes with a 2.4GHz and 5GHz Wi-Fi frequency. Generally, the 5Ghz frequency can give you faster speeds at a shorter distance, while 2.4GHz offers more range but may have slower speeds.
Here’s a description of the nbn® techonology types
nbn® Fibre to the Premises (FTTP)
A Fibre to the Premises (FTTP) connection comprises of a fibre optic line running to your house from the closest available fibre node. To get an FTTP connection at your house, you may need in-home cabling and be required to install multiple devices both inside and outside your home, such as an nbn® utility box, nbn® connection box or Power Supply unit.
nbn® Fibre to the Building (FTTB)
Apartment blocks and similar buildings will typically use a Fibre to the Building (FTTB) connection, which involves a fibre optic line to the fibre node in a building’s communications room, usually housed within a secure cabinet. With FTTB connections, apartments are connected to nbn® via existing technology within the building.
nbn® Hybrid Fibre Coaxial (HFC)
With a Hybrid Fibre Coaxial (HFC) connection, the final part of the nbn® access network connection is made with an existing cable or ‘pay TV’ network. Your premises will be connected to the nearest available fibre node via a HFC line. An approved nbn® installer or service provider will need to install an nbn® access network device where this line enters into your home.
nbn® Fibre to the Curb (FTTC)
A Fibre to the Curb (FTTC) connection occurs when fibre is extended close to your home via a small Distribution Point Unit (DPU). A DPU is usually located within a pit on the street, from which fibre is then connected to the existing copper network. An FTTC connection requires a connection box inside your premises to ensure your service is powered with electricity and that you have a connection to the nbn® broadband access network. You may be able to install your own connection box in some cases.
nbn® Fibre to the Node (FTTN)
A connection between a nearby fibre node and existing copper phone and internet network is referred to as a Fibre to the Node (FTTN) connection. The existing network will form the final part of the connection to the nbn®. With this type of connection, the fibre node is usually a street cabinet. The nbn® access network signal will travel between the exchange to the cabinet and then through the existing copper network to your residence.