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Vodafone Australia Vodafone Australia
How can we help?

Regardless of whether you order online or over the phone, depending on your location, if the device
is in stock and you order before 12pm on a business day, you’ll get your device delivered to you the
next business day at no extra cost.

You may be asked by the delivery provider to sign for the order or show your photo ID.

Your delivery and pick-up options

Your home

We’ll deliver your order to your home address. 

Alternate address

We can deliver your order to an alternative address that isn’t your home, such as a business address. 

Selected Vodafone stores

If you order online, you can pick up your device from selected Vodafone stores. 

Ring and Collect

With Ring and Collect, you can pick up in-stock devices from selected Vodafone stores.

 

Tracking your order

You can track your order, using our order tracking tool.
For more information, check out our tracking support page.

Frequently asked questions

 How does Ring and Collect work?

With Ring and Collect, you can order a new device with a plan over the phone and collect it from selected Vodafone stores if we have it in stock.

Here are the steps.

Give us a call on 1300 100 515. 

Order your new device with a plan.

Depending on stock and your location, our team will advise the best Vodafone store to pick it up from.

Reply to the SMS confirming your order.

Pick up the new device from the Vodafone store within 72 hours.

If you don’t pick up your device within 72 hours, give us a call on 1300 100 515.
What if the device I want is not available for Ring and Collect?

If the device you want is not available for you to pick up at a nearby Vodafone store, then you can choose to have it delivered instead to your home address or an alternative address.
Does the delivery date change if I order multiple items at once?

We deliver everything together. So we’ll wait until all your items are in stock before delivering them to you.
Do I need to sign for my device when it’s delivered?

You may be asked by the delivery provider to sign for the order or show your photo ID.

If you’re unavailable to sign for your order or show your photo ID, your order will be taken to a local collection point. It’s best that you choose a delivery address where you’ll be available to sign.
Can I have my device delivered to a PO box?

No, unfortunately we don’t deliver to PO boxes.
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