Vodafone achieves solid growth in 2015

Revenue, customer base and sentiment increase

Vodafone Hutchison Australia (VHA) achieved solid growth during 2015 with increases in customer numbers and revenue, while customer sentiment levels reached five-year highs.

The company saw its customer base lift by 135,000 customers or 2.5 per cent year on year to 5.437 million. Total revenue increased 4.5 per cent to $3,652 million and EBITDA grew 5.4 per cent to $813 million.

VHA Chief Financial Officer James Marsh said the results were pleasing and in line with expectations.

“VHA has invested heavily in its network, customer service and products in recent years, and our strategy is proving successful.” Mr Marsh said.

“Revenue growth is being driven by an increase in customer base and ARPU, underpinned by 3.5 per cent customer growth in the post-paid segment which includes the popular Red plans.

“Our Red plans offer generous inclusions which, coupled with our strong 4G network, are supporting customers’ growing data usage which increased 84 per cent in 2015 on the previous year.

“The significantly improved performance is the result of a team effort with our excellent network, award-winning products such as $5 Roaming and customer-first focus all contributing to the results.”

Mr Marsh said customers appear to be noticing improvements VHA has made across the business, with key customer satisfaction metrics reaching five-year highs.

“The key indicators are showing we have more happy customers, with complaints to the Telecommunications Industry Ombudsman declining 67 per cent between Q4 2014 and Q4 2015,” he said.

“In fact, we are now the least complained about major mobile telecommunications provider, achieving the lowest ratio of complaints in Q3 and Q4 2015.

“We also recorded a strong increase in Net Promoter Score (NPS), up ten points year on year in December 2015 and reaching positive territory for the first time in five years in September 2015.”

Mr Marsh said there had also been an improvement in loss position, with VHA’s full year loss down 34.4 per cent on 2014.

“We have a strong foundation in place and we expect the business to continue growing during 2016 and beyond,” he said.


Notes to editors:
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Vodafone Hutchison Australia (VHA) is 50:50 joint venture between Vodafone Group Plc and Hutchison Telecommunications (Australia) Limited. Figures relate to VHA performance for the 2015 full year.