Vodafone has the lowest level of TIO complaints

Statement to be attributed to a Vodafone spokesperson

We’re very proud of our fast, reliable network, worry-free products and high standard of customer service. So it’s pleasing to see Vodafone again has the lowest level of complaints to the Telecommunications Industry Ombudsman (TIO) of the network operators. This is the fourth quarter in a row.

Over recent years, Vodafone has achieved an extraordinary turnaround. This transformation is reflected in a number of industry benchmarks, including Vodafone’s status as the least complained about mobile telco for the past twelve months.

Our ratio of 3.8 complaints per 10,000 services in operation for the June 2016 quarter is 40 per cent lower than the industry average, and represents a 73 per cent reduction on the same quarter in 2014.

We’re committed to continuing to work hard to deliver even more for our customers and striving to ensure they always have a great experience with us.

Background

In the June 2016 quarter, Vodafone recorded 3.8 complaints per 10,000 Services in Operation – a 73 per cent reduction on the June 2014 quarter (14.3) and a 40 per cent reduction on the June 2015 quarter (6.3). The result is also 40.6 per cent below the industry average (6.4) for the June 2016 quarter.