Vodafone again records lowest complaints rate of MNOs

Complaints rate 50 per cent lower than industry average

STATEMENT TO BE ATTRIBUTED TO A VODAFONE SPOKESPERSON

We’re always striving to provide the best possible experience for our customers every time they interact with us – whether it’s using our network, chatting to us online or on the phone, visiting one of our stores, or using our MyVodafone app.

A 22 per cent decline in the rate of complaints between the December and March quarters suggests to us that we’ve continued to improve the service we offer, and we’re very pleased we’ve been able to do even better for our customers.

Our complaints ratio for the March quarter is more than 50 per cent lower than the industry average, and we attribute this to our strong network performance, our value-packed plans designed to avoid bill shock, and our commitment to customer service excellence. We’ll continue to work hard to minimise the effort our customers go to in having any concerns resolved.

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Background

In the March 2017 quarter, Vodafone recorded 3.9 complaints for every 10,000 services in operation. The industry average was 8.4.

In the December 2016 quarter, Vodafone recorded 5.0 complaints for every 10,000 services in operation.