Create an exceptional customer experience with our Australia-based service
Vodafone’s Business Answering Plans come with a Virtual Receptionist, who answers your business calls for a fraction of the cost of hiring a receptionist by providing you with a virtual landline number based in the state of your choice.
Our Receptionists promptly answer calls any time of the day or night in your company name, as well as pass on messages via email or text, or transfer customers directly to your staff. We can even escalate calls to make sure your customers receive a fast resolution. You can use our online portal to manage your service, view your usage and billing, change greetings and manage message recipients. Let us tailor a solution to suit your business.
Sign up for a Business Starter or Business Receptionist plan today and enjoy a 7 day free trial of Business Receptionist, with no obligation. During your trial period we will contact you to discuss the best plan for you and your business.
Perfect for small businesses and sole traders
Business Starter saves your growing business from missing sales enquiries. This 24/7 service diverts your regular business number to a Virtual Receptionist who will send the caller's details to you via email and text. All prices exclude GST.
Our Business Starter Plans come with:
- $0 Set-up fee
- Unique local contact number
- 100% of calls answered in Australia
- Messages copied to email
- Messages sent to SMS
- Free automated reporting
- Online portal
All Business Starter Plans are month to month with no lock-in contract. You can change your plan at any time.
Plans with over 1000 included calls can be provided upon request. 1300 numbers can provided for an additional monthly cost.
Ideal for small to medium businesses
Business Receptionist sends caller and enquiry details via text and email to a specific staff member or department, based on the caller's specific needs. All prices exclude GST.
Our Business Receptionist Plans come with:
- $0 Set-up fee
- Unique local contact number
- Callers are provided with company details and prompted to leave a message
- 100% of calls answered in Australia
- Messages copied to email
- Messages sent to SMS
- Free automated reporting
- Online portal
All Business Receptionist Plans are month to month with no lock-in contract. You can change your plan at any time.
Plans with over 1000 included calls can be provided upon request. 1300 numbers can provided for an additional monthly cost.
A premium service for businesses of all sizes
Business Assistant provides you with a complete Virtual Receptionist Service, with calls transferred to specific people or departments within your business. All prices exclude GST.
Our Business Assistant Plans come with:
- Set-up fee from $50 (depending on set-up complexity)
- Unique local contact number
- Callers are provided with company details and prompted to leave a message
- 100% of calls answered in Australia
- Messages copied to email
- Messages sent to SMS
- Free automated reporting
- Online portal
All Business Assistant Plans are month to month with no lock-in contract. You can change your plan at any time.
Plans with over 1000 included incoming minutes can be provided upon request. 1300 numbers can provided for an additional monthly cost.
Escalation Services
Day or night, when an urgent call is received, our Escalation Services make sure you'll know about it. Your on-call staff will be sent a text message or called until confirmation of message receipt is received.
- Additional scripting (questions or advice to callers) is quoted on a case-by-case basis and increases the pricing tabled above
- There is a minimum term of 1 month
- If you cancel your service, this will take effect at the end of the billing month
- Your monthly included call allowance expires at the end of each month and does not roll over to the next month
- You can send messages to additional pager or email recipients at no extra cost
- Additional charges apply to upgrade to a 1300/1800 number
- SMS messages sent to a group of mobiles are charged at $0.10 per message per mobile number
- Local numbers provided by Vodafone remain the property of Vodafone and cannot be transferred. We strongly recommend you do not advertise this number
- Ownership of 1300/1800 numbers can be transferred to you at the end of your contract
- With Business Assistant plans, additional charges may apply for multiple transfer attempts on one call
- View our Business Answering Portal guide
- View Critical Information Summaries for these plans
Contact Vodafone Messaging.
New to Vodafone Messaging?
1300 550 011
9am-5pm Mon-Fri (AEST)
messagingsales@vodafone.com.au
Already with Vodafone Messaging?
1300 133 585
9am-5pm Mon-Fri (AEST) messagingcare@vodafone.com.au
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