Create an exceptional customer experience with our Australia-based service

Vodafone’s Virtual Receptionist answers your business calls for a fraction of the cost of hiring a receptionist by providing you with a virtual landline number based in the state of your choice.

Our Receptionists promptly answer calls any time of the day or night in your company name, as well as pass on messages via email or text, or transfer customers directly to your staff. We can even escalate calls to make sure your customers receive a fast resolution. Let us tailor a solution to suit your business.

Perfect for small businesses and sole traders

Business Starter saves your growing business from missing sales enquiries. This 24/7 service diverts your regular business number to a Virtual Receptionist who will send the caller's details to you via email and text. Sign up today.

What you'll get:	^$50 per month (Min.cost $75)	^$95 per month (Min.cost $120)	^$180 per month (Min.cost $205)	^$425 per month (Min.cost $450)	^$800 per month (Min.cost $825)	^$1500 per month (Min.cost $1525)
Included calls	25	50	100	250	500	1000
Additional calls each	$2.50	$2.40	$2.30	$2.20	$2.10	$2.00
Calls answered 24x7
100% of calls answered in Australia
Company details offered to caller upon request
Messages sent to SMS or pager
Messages copied to email
Free automated reporting
Move up and down plans free of charge
1300 number upgrade Additional charges apply
Set-up fee One-off cost	$25	$25	$25	$25	$25	$25

All prices in the table exclude GST.

Ideal for small to medium businesses

Receptionist Message sends caller and enquiry details via text and email to a specific staff member or department, based on the caller's specific needs.

What you'll get:	^$70 per month (Min.cost $95)	^$135 per month (Min.cost $160)	^$260 per month (Min.cost $285)	^$625 per month (Min.cost $650)	^$1200 per month (Min.cost $1225)	^$2100 per month (Min.cost $2125)
Included calls	25	50	100	250	500	1000
Additional calls each	$3.30	$3.20	$3.10	$3.00	$2.90	$2.80
Calls answered 24x7
100% of calls answered in Australia
Company details offered to caller upon request
Messages sent to SMS or pager
Messages copied to email
Messages sent to staff member requested
Messages sent to multiple staff members requested
Messages sent to a pre-defined group (e.g. Sales)
Free automated reporting
Move up and down plans free of charge
1300 number upgrade Additional charges apply
Set-up fee One-off cost	$25	$25	$25	$25	$25	$25

All prices in the table exclude GST.

A premium service for businesses of all sizes

Receptionist Switch provides you with a complete Virtual Receptionist Service, with calls transferred to specific people or departments within you business.

What you'll get:	^$90 per month (Min.cost $140)	^$175 per month (Min.cost $225)	^$340 per month (Min.cost $390)	^$825 per month (Min.cost $875)	^$1600 per month (Min.cost $1650)	^$3100 per month (Min.cost $3150)
Included calls	25	50	100	250	500	1000
Additional calls each	$4.10	$4.00	$3.90	$3.80	$3.70	$3.60
Calls answered 24x7
100% of calls answered in Australia
Company details offered to caller upon request
Messages sent to SMS or pager
Messages copied to email
Messages sent to staff member requested
Messages sent to multiple staff members requested
Messages sent to a pre-defined group (e.g. Sales)
Call transferred to staff member requested
Free automated reporting
Move up and down plans free of charge
1300 number upgrade Additional charges apply
Set-up fee One-off cost	$50	$50	$50	$50	$50	$50

All prices in the table exclude GST.

Escalation Services

Day or night, when an urgent call is received, our Escalation Services make sure you'll know about it. Your on-call staff will be sent a text message or called until confirmation of message receipt is received.

Critical Information Summary

Sign up to Vodafone Virtual Receptionist today.

We’ll get you started on our Business Starter Plan and one of our team members will get in touch within 1 – 2 business days to set up your account and update your plan if required.

Important information

Additional scripting (questions or advice to callers) is quoted on a case-by-case basis and increases the pricing tabled above
There is a minimum term of 1 month
If you cancel your service, this will take effect at the end of the billing month
Your monthly included call allowance expires at the end of each month and does not roll over to the next month
You can send messages to additional pager or email recipients at no extra cost
Additional charges apply to upgrade to a 1300/1800 number
SMS messages sent to a group of mobiles are charged at $0.22 per message per mobile number
Local numbers provided by Vodafone remain the property of Vodafone and cannot be transferred. We strongly recommend you do not advertise this number
Ownership of 1300/1800 numbers can be transferred to you at the end of your contract
With Receptionist Switch plans, additional charges may apply for multiple transfer attempts on one call