Vodafone cares about the environment and paperless billing is our default method to avoid waste and to protect the environment.
Email bills are typically emailed within 24 hours from the date of issue.
The best way to set up email billing is through My Vodafone.
Once you’ve validated your email address, you’ll start receiving email bills from your next billing cycle.
There’s a $2.20 fee for receiving a paper bill.
We provide paper bills for customers with disabilities at no extra charge.
If you’re having trouble receiving email bills, try these troubleshooting steps:
Check your spam or junk mail folder.
Your email filter may have incorrectly flagged your email bill as junk mail or spam. Make sure the address email@example.com is added to your email safe list. If you’re not sure how to check your spam settings, get in touch with your email provider.
Check your bill cycle date.
Email bills are usually sent within 4 to 8 days after your billing date. You can check the number of days left in your bill cycle through My Vodafone. On the home page, you’ll see the number of days remaining in your bill cycle under the usage dials.
Check your email address is correct.
Make sure the email address you have with us is correct. You can check your email address through My Vodafone.
If you’ve received your email bill but you’re having trouble downloading it, try these troubleshooting steps.
Check when the email bill was sent.
Email bills are not available via the 'Download Bill' button in your email after 30 days. If it’s been more than 30 days since your email bill was sent, you can download a copy of your latest bill through My Vodafone.
Check your postcode matches your billing address.
Make sure the postcode you’re entering is the same as the postcode of the billing address you have with us. For each invoice, you’ll have five attempts to enter the right postcode. You can check your billing address through My Vodafone.
Disable your browser’s pop up blocker.
If your email isn’t opening in a new window, you may need to disable your browser’s pop up blocker to download your bill.
If you’ve tried these solutions and still can’t download your email bill, you can give us a call on 1300 650 410.
Bills contain private information about you. You should protect the information they contain, as your personal details can be used in identity theft and fraud.
For more information on how to protect yourself, check out our cyber safety support page.
Software such as Norton™ can help protect your device.