If you’ve unknowingly been signed up to a Vodafone plan without your permission then you could be a victim of identity fraud.
Identity fraud can occur when someone has used your ID or personal documents without your permission to sign up or upgrade a mobile service with Vodafone. This can happen when:
If you’ve experienced another type of fraud, check out our general fraud support page.
To submit an identify fraud claim, please complete this form. If you have any questions you can chat to us 24/7 in the My Vodafone app (for the best experience) or on this page. You can also call 1555 from your Vodafone phone or call 1300 650 410 from any phone.
Before you lodge a claim, you’ll need the following documentation.
It can take up to 5 business days to investigate your claim. Our credit team will contact you either through email or mail to let you know the outcome.
If you wish to dispute the outcome further you can contact our customer care team. Claims will only be re-investigated if new or additional information is provided.