We take fraud seriously at Vodafone, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.
Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending to be a legitimate entity. Phishing websites, emails and text messages can be difficult to spot. Try to look out for incorrect spelling and grammar, and poor layout, imagery and styling.
If you receive a call, letter, email, text message or other communication that claims to be from Vodafone and you suspect it may be a scam or hoax, chat to us 24/7 in the My Vodafone app (for the best experience) or on this page. You can also call us on 1300 650 410.
If you receive an email or text message that is unknown, unsolicited or you suspect to be fraudulent, including messages with a one-time code that you didn’t initiate, this is what we advise:
If you receive a phone call that you suspect is fraudulent, this is what we advise:
Scam websites can be difficult to spot. Try to look out for incorrect spelling and grammar, and poor layout, imagery and styling. If you come across a website that you suspect is fraudulent, this is what we advise:
Here are some specific fraud scenarios that we can assist with.
If you believe that someone has stolen your ID to create an account with Vodafone, please fill out our identity fraud claim form.
If there’s a number on your account that you don’t recognize, please fill out our identity fraud claim form.
If you suspect someone has attempted to, or has fraudulently transferred your mobile number to another provider without your knowledge or consent, please immediately report this to:
If there are transactions from Vodafone on your bank/credit card statement that you don’t recognise, contact your bank immediately and ask them to raise a payment dispute with Vodafone and reverse the charges back to you.
Contact your financial institution immediately if you believe you have lost money to a scammer or believe your banking or credit card details may have been shared with a scammer.
They may be able to stop a transaction or close your account if the scammer has your account details.
Here are some ways to protect your device:
• Make sure to use strong PINs and passwords and change them regularly. Avoid easy to guess PINs and passwords like ‘1234’, ‘0000’ and ‘password’.
• Lock your mobile handset and voicemail with strong PINs.
• Think carefully before clicking on a link or opening suspicious emails and attachments.
• Pay attention to your app permissions (what your apps are allowed to do and access, e.g. location, call history, etc). Only allow necessary permissions.