Fraud

We take fraud seriously at Vodafone, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.

Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending to be a legitimate entity. Phishing websites, emails, text messages and websites can be difficult to spot. Try to look out for incorrect spelling and grammar, and poor layout, imagery and styling.

What to do if you receive suspicious correspondence claiming to be from Vodafone.

If you receive a call, letter, email, text message or other communication that claims to be from Vodafone and you suspect it may be a scam or hoax, give us a call on 1300 650 410.

How Vodafone can help if you believe you’re a victim of fraud.

Here are some specific fraud scenarios that we can assist with.

My number has been fraudulently used to create a service with Vodafone, or I suspect it has.

If you believe that someone has stolen your ID to create an account with Vodafone, please fill out our identity fraud claim form.

There’s a number on my account that I don’t recognise.

If there’s a number on your account that you don’t recognize, please fill out our identity fraud claim form.

I didn’t receive my order.

If you didn’t receive your order it’s best to call customer care on 1555 from your Vodafone phone or 1300 650 410 from any phone.

My number has been fraudulently transferred from Vodafone to another provider, or I suspect it has.

If you suspect someone has attempted to, or has fraudulently transferred your mobile number to another provider without your knowledge or consent, please immediately report this to:

  • • Customer care on 1555 from your Vodafone phone, or 1300 650 410 from any phone.
  • • The Australian Federal Police or the law enforcement agency in your state or territory.
  • Scamwatch.
There are transactions from Vodafone on my bank/credit card statement that I don’t recognise.

If there are transactions from Vodafone on your bank/credit card statement that you don’t recognise, contact your bank immediately and ask them to raise a payment dispute with Vodafone and reverse the charges back to you.

Current scams and hoaxes

If you’ve been scammed, it’s best to report it to Scamwatch. Check out our list of the latest scams.