Your first bill.

This support article will give you key information about your first bill. How your first bill is calculated will depend on whether you’re on a phone, Mobile Broadband or Vodafone nbn™ plan.

Phone and Mobile Broadband plans.

Your phone or Mobile Broadband plan is charged one month in advance.

Your first bill is calculated without pro rata, which means you won’t be charged a plan fee for using your service between your connection date and your first bill cycle date.

For example, if you sign up to a plan on 14 August and we assign your first billing date as 17 August, you’ll get the first 3 days of your service on us. You’ll be able to use all your plan’s inclusions as normal before they reset on the 17 August. If you incur additional fees and charges, such as additional data, during this initial period, you will be charged for these services on your first bill.

This initial period will appear on your bill as a ‘Part monthly charge’ against a $0.00 amount.

Vodafone nbn™ plans.

Your Vodafone nbn™ plan is charged one month in advance.

When you receive your first bill, you may find it’s higher than your plan’s minimum monthly spend. This is because you’re charged for your first month in advance, plus a part monthly charge for the period between activation and your first billing date, the cost of your modem or any applicable charges.

For example, if your Vodafone nbn™ plan is activated on 14 August and we assign your first billing date as 17 August, you will be charged a proportion of your overall minimum monthly spend for the period of time between your activation date (14 August) and your first bill date (17 August).

This prorated amount will appear on your bill as a ‘Part monthly charge’.