We’re making some changes to our plans and pricing
At Vodafone we are investing in our network, security and digital capabilities to provide you with a better experience. While we aim absorb these costs, sometimes we need to make changes to some of our mobile plans.
From 8 May 2026 we’ll be moving select customers to one of our newer Vodafone Infinite mobile plans. With this move, monthly plan fee(s) will increase by $4 per month, and in most cases included monthly data allowances will also increase.
If you have any other questions, call us on 1555 from your Vodafone mobile phone or 1300 650 410 from any other phone.
Frequently asked questions
We will contact you via SMS once the plan change has taken place.
Once the new plan(s) have come into effect, you can access your new plan(s) information through My Vodafone or head to the critical information summary page.
The Critical Information Summary (CIS) sets out the standard inclusions of the plan(s). Offers relating to your plan(s) are not shown in the CIS.
On your next bill after the plan changes have been made, you will see your new plan details and price. We’ll notify you via SMS when the plan change has occurred.
There may be changes to your current inclusions as part of the plan updates, for example most customers will see an increase in their monthly data allowance as part of the plan changes. We’ll notify you in advance if this is the case.
Any changes to plan inclusions will be visible from your plan migration date – we’ll send you an SMS once this has occurred.
Any existing credits or offers will be carried over to new plans for their remaining term, however these may be forfeited if you upgrade, change or cancel your plan.
Any add-ons you currently have will carry over to your new plan(s), however they may be forfeited if you upgrade, change or cancel your plan.
If you have direct debit set up, your direct debit payments will continue to cover your bill as they do today.
Only the plan(s) outlined in your communications from us will be impacted by this change.
If there are any other changes to the pricing of other Vodafone services or plans, you will be notified appropriately.
Yes, you can change your plan to another in market plan through My Vodafone. However, any discounts or offers you have may not carry over.
Learn more about changing your plan.
If you’d like to cancel your plan, please call us on 1555 from your Vodafone mobile phone or 1300 650 410 from any other phone.
See our financial hardship policy to find out more about your options.