Financial hardship.

COVID-19 update: Feel immediately reassured about your network connection. We will not be charging any late payment fees and there will be no suspension of services until after 30th of April. We will review the situation after that date. If you can bring your account up to date by the 30th of April, then you do not need to register for a hardship arrangement.

At Vodafone, we understand that life can take unexpected turns. If you’re facing financial hardship, we’re here to help.

Financial hardship can happen for many reasons including loss of income or property, sudden illness or injury, change of family circumstances or as a result of natural disasters such as bushfire, flood, earthquake, drought or the current COVID-19 situation. It can affect your financial situation for a short while or you may need assistance for longer. If your ability to make a payment has been impacted, please let us know. It’s best to apply for financial hardship right away, so we can help you sooner.

How we can help.

If you need more time to pay your overdue balance, complete a Financial Hardship Application Form and post it to PO Box 1113, North Sydney, NSW 2060. You can also send the form by email to financial.hardship@vodafone.com.au.

Alternatively, you can complete our Financial hardship online form.

To help us assess your application, we’ll need:

• Your Vodafone account number
• Contact details
• Reason for financial hardship
• Income details
• Total expenses

Sometimes, we may also require supporting documentation. This can include payslips, Centrelink statements, bank statements and medical certificates. If this is the case, we’ll let you know.

Our Financial Assistance team will work with you to determine how we can best assist you. Some of the solutions we offer are:

• Spend controls
• Restriction of service
• Data capped plans
• Payment arrangements – length depending on your circumstances
• Payment extensions
• Waiving of late payment or cancellation fees
• Bill waivers in exceptional circumstances

There’s no charge for making an application or entering into any Financial Hardship Arrangement.

Where can I get further help?

If you need more assistance, you can call the National Debt Helpline on 1800 007 007 to get free and independent advice from a financial counsellor over the phone. They are available between 9.30am-4.30pm from Monday to Friday. You can also find a financial counsellor in your local area online.

Here are other resources and organisations that you might find useful.

• National Relay Service (1800 555 660)
• Translating and Interpreting Service (131 450)
• 1800 Respect (1800 737 732)
• Kids Helpline (1800 55 1800)
• Lifeline (13 11 14)
• Beyond Blue (1300 224 636)
• Department of Human Services
• MoneySmart
• Gambler’s Help
• Mensline (1300 789 978)