Your feedback is important to us. We’d love to hear from you if you had an exemplary experience with us or if we didn’t quite live up to your expectations.
We’re here to help so please get in touch using one of the options below.
Chat to us 24/7 in the My Vodafone app (for the best experience) or on this page.
Use our online form to give us feedback. Once we’ve received an email with your information, we’ll then contact you via email or phone.
Send a letter to:
Vodafone Customer Care, PO BOX 2580, Kingston
Delivery Centre, Kingston, TAS 7050.
Here’s our complaints handling process.
If you’re unhappy with the management of your concerns, you can request that we escalate your complaint.
If we’re unable to agree on a resolution, you can contact an external organisation for support and advice, including the: