Servicing usually takes around 5 to 8 business days.
Your serviced device will be delivered back to the Vodafone store where you dropped it off. Our team will call you when it’s ready for collection.
Swap the device in store.
We may be able to swap your phone for an identical device in store. Swap on the spot is only available for faults with the device – if the fault relates to a battery or other accessories, it will need to be sent to the service centre. You can swap many devices on the spot in our Melbourne - 341 Bourke Street and Sydney George Street stores. You can swap selected devices in selected stores – please see the list below. If you’re unable to get to one of the selected stores, we will still be able to fix it – we’ll send it away to our service centre.
Stores where you can swap all devices on the spot.
New South Wales
Shop G2, 383 George Street, Sydney
Shop 4, The London, 341 Bourke Street, Melbourne
Stores where you can swap selected devices on the spot.
Here’s a list of selected devices you can swap in the below stores.
HTC One (M9) Silver 32GB
Samsung Galaxy S5 16GB Black and White
Samsung Galaxy S6 32GB Black and White
Samsung Galaxy S6 Edge 32GB Black and White
Samsung Galaxy S7 32GB Black, Silver and Gold
Samsung Galaxy S7 Edge 32GB Black, Silver and Gold
Shop G123, Broadmeadows Town Centre
Shop B077, Chadstone Shopping Centre
Shop 3032, Southland Shopping Centre
Shop G056, Westfield Doncaster
Shop 32, Epping Plaza Shopping Centre
Shop G029Q, Bayside Shopping Centre
Shop 2231, Westfield Geelong
Shop 2052, Highpoint Shopping Centre
265 Bourke Street
Shop 1079, Westfield Fountain Gate
Shop W36, Northland Shopping Centre
Shop 77, Watergardens Shopping Centre
Shop 239A, Stockland Shopping Centre
Shop G01/G020, Queen Street Mall
Shop 8a, Queen Street Mall
Shop 65, Grand Plaza Shopping Centre
Shop 1019, Westfield Carindale
Shop 189, Westfield Chermside
Shop 1008, Westfield Helensvale
Shop 31, Riverlink Shopping Centre
Shop 264, Sunshine Plaza
Shop 102, Morayfield Shopping Centre
Shop 2014B, Westfield Garden City
Shop 1121, Westfield North Lakes
Shop 2047, Robina Town Centre
Shop T64, Garden City Shopping Centre
Shop 1062, Westfield Carousel
Shop 1102, Westfield Innaloo
Shop T230, Lakeside Shopping Centre
Shop 1090, Centro Galleria
Building 2, 255 Murray St Mall
Shop 35B, Rockingham Shopping Centre
Rundle Mall, 69 Rundle Street
Shop S009, Elizabeth City Centre
Shop 151, Westfield Tea Tree Plaza
Shop YF76, Centro Colonnades
Shop 2070A, Westfield Marion
Shop 148, Westfield West Lakes
Australian Capital Territory
Shop AG18, Canberra Centre
What do I need to do before bringing my phone in store?
Here are some things to do before bringing your phone in store:
Back up your contacts and any important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
Remove your SIM and any memory cards inserted into the phone. To ensure your personal information remains secure, any SIM or memory cards found in returned devices are destroyed.