Vodafone Device Care
Vodafone Device Care customers get access to phone screen replacements, device exchanges and mobile phone exchange without return, for any reason. We will provide you a replacement device before you return your old one. For customers with Apple devices, we'll let you know if you're eligible to fulfill your request at an Apple store or Apple Authorised service provider.
Here are the inclusions for $14.99 per month.
| Inclusion | Service fee |
| Screen Replacement Unlimited screen replacements, including come-to-you at no additional costs (subject to availability, including locations and times acceptable to Likewize Repair). Walk-in or mail-in also available. |
$45 |
| Device Exchange Unlimited service requests and any device condition. Additional Fees may also apply if the device is not returned. |
$149 |
| Device Exchange (Without Return) Request a mobile phone, without needing to return your registered mobile. Limited to 1 service request in a 12-month period. |
$299 |
| AppleCare Services Service and Support direct from Apple. |
Included (Apple Devices only) |
This is a limited summary only and not a full description of the program. See our terms and conditions and Critical Information Summary for full details.
Here are the inclusions for $14.99 per month.
| Inclusion | Service fee |
| Tablet Exchange Unlimited service requests and any device condition. Additional Fees may also apply if the device is not returned. |
$65 |
| AppleCare Services Service and Support direct from Apple. |
Included (Apple Devices only) |
This is a limited summary only and not a full description of the program. See our terms and conditions and Critical Information Summary for full details.
Here are the inclusions for $4.99 per month.
| Inclusion | Service fee |
| Wearable Exchange Unlimited service requests and any device condition. Additional Fees may also apply if the device is not returned. |
$99 |
| AppleCare Services Service and Support direct from Apple. |
Included (Apple Devices only) |
This is a limited summary only and not a full description of the program. See our terms and conditions and Critical Information Summary for full details.
Get 50% off Device Care for your first 3 months.
Offer ends 31/01/2024.
How to exchange your device.
It’s easy to exchange your device. Log an exchange request online for all devices (including Apple) and once we verify your entitlement for an exchange, we will either send you a replacement or for Apple devices, let you know if you’re eligible to go to an Apple Store or an Apple Authorised Service Provider to fulfil your service request.
Here are the steps for a Device Exchange.
Head to our online portal.
Submit your request at our device care portal.
Receive exchanged device and return envelope
We’ll send you a comparable replacement device and a return envelope for your old device, unless we’ve advised you’re eligible to fulfil your request at an Apple Store or an Apple Authorised Service Provider.
Backup all data on your old device
Make sure all your data has been backed up. All personal data, including photos, videos and any other files will be wiped from the device.
Return old device
Using the return envelope, send us your old device, unless we’ve advised you’re eligible to fulfil your request at an Apple Store or an Apple Authorised Service Provider. An additional non-return fee may apply if your old device isn’t returned within 14 days of receiving your replacement.
Here are the steps for a Screen Replacement.
Head to our online portal
Submit your request at our device care portal.
Backup all data on your device
Make sure all your data has been backed up. All personal data, including photos, videos and any other files will be wiped from the device.
Book an appointment or mail in the device
Book an appointment to take your device to an authorised repairer (Apple Store or Apple Authorised Service Provider for Apple devices), arrange for the authorised repairer to come to you or mail the device to us.
Head to your appointment, have us come to you or receive the device back from us
The authorised repairer will replace your screen in person or we’ll mail the device back to you.
Additional information
Vodafone Device Care is a device protection service, enabling you to replace your phone screen, your phone or exchange your device regardless of its condition and for any reason.
If your device has a failure or is faulty, you may also have rights under the Australian Consumer Law, and/or the warranty for your device. Device Care doesn’t change those rights and operates alongside, and in addition to, them.
If your device has a failure or fault, you can choose whether to contact us about your Australian Consumer Law or warranty rights or make an exchange request. If you do intend to claim under your Australian Consumer Law or warranty rights, make sure you contact us before making an exchange request, as we will need to assess your device. For more information, check out our support page.
If you exchange your device under Device Care, your replacement device will be covered by an additional warranty. More details are available in the Device Care terms and conditions.
It’s easy to exchange your device without returning your old phone. Log a Device Exchange (without return) service request online for your mobile phone (including Apple) and once we verify your entitlement, we will send you a replacement.
Here are the steps.
Head to our online portal
Submit your request at our device care portal.
Finalise your request
Once we have confirmed you are eligible for a Device Exchange (without return), we will send you a message with a link back to our online portal to complete your request.
Receive your replacement device
We’ll send you a comparable replacement device (Apple customers cannot visit an Apple Store or Apple Authorised Service provider to collect a replacement).
You will receive the closest equivalent model available in Australia of the device you signed up to Device Care with. It may be refurbished or contain refurbished parts and it won’t necessarily be the same colour or model as your existing device.
You can exchange your device or replace your screen as many times as you like, so long as you pay the associated fee per exchange or replacement.
Yes, you can cancel Device Care at any time by calling us on 1300 650 410. You’ll continue to be charged monthly until you cancel.
We understand that at times issues may arise and you may have a complaint. If you feel unhappy or you’re not satisfied about any of the Swap & Go processes, please let us know and we’ll work with you to try and resolve it in a fair and transparent manner.
Get in touch with Vodafone customer care by calling 1300 650 410.
Here are the terms and conditions, Critical Information Summary and Target Market Determination.