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This support article will give you key information about paying your bill.
The best way to check your bill amount and when it’s due is through My Vodafone.
You’ll have at least 14 days from the date we issue your bill before you need to pay. If you need some extra time to pay, you can request a payment extension.
We charge $15 for a late payment.
Pay with direct debit
Automatic direct debit is the best way to pay your bill. You can manage direct debit through My Vodafone.
Direct debit payments will come out of your bank account or credit/debit card on the due date of your bill. If you have direct debit set up with your bank account, there are no additional charges.
For further details, please see the Direct Debit Service Agreement.
Direct debit payments by credit/debit card will incur a payment processing fee.
|Fee (ex GST)|
If you want to change to another payment method, you’ll need to cancel direct debit through My Vodafone 24 hours before your bill’s next due date.
You can also contact your financial institution at least 5 business days before your next due date. If you cancel your direct debit payment through your financial institution without letting us know or providing us with alternative means of payment, additional charges may apply.
If I pay part of my bill in advance, will I still be debited for the full amount on the bill?
No. If you pay part of your bill in advance, you will only be debited for the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.
What happens if my direct debit payment is unsuccessful?
If a direct debit is unsuccessful, we will notify you via email. Depending on the reason, your direct debit will be automatically cancelled after one or more unsuccessful payments.
Your direct debit will be automatically cancelled after one unsuccessful payment:
If the payment was unsuccessful you’ll be notified via email and we will reattempt the payment within 2 business days. If the second payment attempt fails, your direct debit will be cancelled and you will be notified via email.
What should I do if my direct debit is cancelled?
If your direct debit is cancelled due to an unsuccessful payment, you’ll need to arrange an alternative payment method for your current bill.
You can pay your bill online using your mobile number or account number..
You can also pay your bill using a credit or debit card through My Vodafone
You can also get your account balance by calling 1527 from your Vodafone phone or 1300 650 145 from any phone.
|Fee (ex GST)|
Pay through BPAY
Paying through BPAY may take up to 2 to 3 business days to process.
To pay through BPAY you'll need:
Here are the other ways you can pay your bill.