This support article will give you key information about paying your bill.
The best way to check your bill amount and when it’s due is through My Vodafone.
You’ll have at least 14 days from the date we issue your bill before you need to pay. If you need some extra time to pay, you can request a payment extension.
We charge $15 for a late payment.
There are several payments methods you can use to pay your bill.
Pay with direct debit
Automatic direct debit is the best way to pay your bill. You can manage direct debit through My Vodafone.
Direct debit payments will come out of your bank account or credit/debit card on the due date of your bill. If you have direct debit set up with your bank account, there are no additional charges.
For further details, please see the Direct Debit Service Agreement.
Direct debit payments by credit/debit card will incur a payment processing fee.
|Fee (ex GST)|
If you want to change to another payment method, you’ll need to cancel direct debit through My Vodafone 24 hours before your bill’s next due date.
You can also contact your financial institution at least 5 business days before your next due date. If you cancel your direct debit payment through your financial institution without letting us know or providing us with alternative means of payment, additional charges may apply.
Additional Direct Debit Information.
If I pay part of my bill in advance, will I still be debited for the full amount on the bill?
No. If you pay part of your bill in advance, you will only be debited for the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.
What happens if my direct debit payment is unsuccessful?
If a direct debit is unsuccessful, we will notify you via email. Depending on the reason, your direct debit will be automatically cancelled after one or more unsuccessful payments.
Your direct debit will be automatically cancelled after one unsuccessful payment:
If the payment was unsuccessful you’ll be notified via email and we will reattempt the payment within 2 business days. If the second payment attempt fails, your direct debit will be cancelled and you will be notified via email.
What should I do if my direct debit is cancelled?
If your direct debit is cancelled due to an unsuccessful payment, you’ll need to arrange an alternative payment method for your current bill.
Using a credit or debit card, you can pay your bill online or over phone.
You can pay your bill using a credit or debit card through My Vodafone.
Over the phone
With your credit or debit card, call 1555 from your Vodafone phone or 1300 650 145 from any phone and follow the prompts. If you’re overseas call +61 426 320 000 and follow the prompts.
You can also get your account balance by calling 1527 from your Vodafone phone or 1300 650 145 from any phone.
Payment processing fee
Payments made by credit or debit card online and over the phone are processed within 24 hours and incur a payment processing fee.
|Fee (ex GST)|
With Pay by SMS, we’ll send you a text message several days before your bill due date. Just reply ‘Y’ to the text message to pay your bill.
You’ll need to save your credit card with us. If you don’t have direct debit set up, we’ll send you a text message prompting you to pay online. Once you’ve paid online, you’ll have the option of saving your credit card. If you choose to save your card details, next time you’ll be able to Pay by SMS.
The numbers that we’ll text you from are +61 426 307 779, +61 426 307 778, +61 426 307 777 or +61 476 857 132.
Pay through BPAY
Paying through BPAY may take up to 2 to 3 business days to process.
To pay through BPAY you’ll need:
Here are the other ways you can pay your bill.
You can pay your bill in person at any Australia Post branch using EFTPOS or cash. Australia Post won’t accept cheques to pay your Vodafone bill.
Payments made through Australia Post incur a payment processing fee of $2.90 (excluding GST) and can take 2 to 3 business days to process before they reach your account.
You can pay your bill by cheque or money order. Include the payment slip from your paper bill with your cheque or money order and post to:
TPG Telecom Limited
GPO Box 2699
Sydney NSW 1158