Paying your bill
This support article will give you key information about paying your bill.
How to check your bill amount and the due date
The best way to check your bill amount and when it’s due is through My Vodafone.
You can also get your account balance by calling 1527 from your Vodafone phone or 1300 650 145 from any phone.
You’ll have at least 14 days from the date we issue your bill before you need to pay. If you need some extra time to pay, you can request a payment extension.
We charge $15 for a late payment.
How to pay your bill
There are several payments methods you can use to pay your bill.
Pay with direct debit
Now with additional payment methods and enhanced payment security, automatic direct debit is the best way to pay your bill. You can manage direct debit through My Vodafone.
Direct debit payments will come out of your bank account, credit/debit card, or PayPal account on the due date of your bill. If you have direct debit set up with your bank account or PayPal account, there are no additional charges.
For further details, please see the Direct Debit Request Service Agreement.
Direct debit payments by credit/debit card will incur a payment processing fee.
| Fee (ex GST) | ||
|---|---|---|
| MASTERCARD | International | 2.071% |
| Credit Standard | 0.697% | |
| Debit Standard | 0.344% | |
| VISA | International | 2.072% |
| Credit Standard | 0.590% | |
| Credit Premium | 1.032% | |
| Super Premium | 1.087% | |
| Debit Standard | 0.176% | |
| Debit Premium | 0.148% | |
| American Express | 0.940% |
If you want to change to another payment method, you’ll need to cancel direct debit through My Vodafone 24 hours before your bill’s next due date.
You can also contact your financial institution at least 5 business days before your next due date. If you cancel your direct debit payment through your financial institution without letting us know or providing us with alternative means of payment, additional charges may apply.
Additional Direct Debit Information.
If I pay part of my bill in advance, will I still be debited for the full amount on the bill?
No. If you pay part of your bill in advance, you will only be debited for the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.
What happens if my direct debit payment is unsuccessful?
If a direct debit is unsuccessful, we will notify you via email. Depending on the reason, your direct debit will be automatically cancelled after one or more unsuccessful payments.
Your direct debit will be automatically cancelled after one unsuccessful payment:
- If the payment details you’ve given us are incorrect.
- If the credit card you’ve given us has expired.
- If the bank account you’ve given us has closed.
- If the PayPal account you’ve given us is suspended or cancelled.
- If the transaction is fraudulent.
If the payment was unsuccessful you’ll be notified via email and we will reattempt the payment within 2 business days. If the second payment attempt fails, your direct debit will be cancelled and you will be notified via email.
What should I do if my direct debit is cancelled?
If your direct debit is cancelled due to an unsuccessful payment, you’ll need to arrange an alternative payment method for your current bill.
You can pay your bill over the phone using your credit/debit card or pay online using your credit/debit card, PayPal, Google Pay, Apple Pay and Alipay account. We accept Mastercard, Visa and American Express.
Online
You can pay your bill using a credit/debit card, PayPal, Google Pay, Apple Pay and Alipay account through our express bill payment page or My Vodafone.
Over the phone
With your credit or debit card, call 1555 from your Vodafone phone or 1300 650 145 from any phone and follow the prompts. If you’re overseas call +61 426 320 000 and follow the prompts.
You can also get your account balance by calling 1527 from your Vodafone phone or 1300 650 145 from any phone.
Payment processing fee
Payments made by credit or debit card online and over the phone are processed within 24 hours and incur a payment processing fee.
| Fee (ex GST) | ||
|---|---|---|
| MASTERCARD | International | 2.071% |
| Credit Standard | 0.697% | |
| Debit Standard | 0.344% | |
| VISA | International | 2.072% |
| Credit Standard | 0.590% | |
| Credit Premium | 1.032% | |
| Super Premium | 1.087% | |
| Debit Standard | 0.176% | |
| Debit Premium | 0.148% | |
| American Express | 0.940% |
With Pay by SMS, we’ll send you a text message several days before your bill due date. Just reply ‘Y’ to the text message to pay your bill.
You’ll need to save your credit card with us. If you don’t have direct debit set up, we’ll send you a text message prompting you to pay online. Once you’ve paid online, you’ll have the option of saving your credit card. If you choose to save your card details, next time you’ll be able to Pay by SMS.
The numbers that we’ll use to text you are +61 426 307 779, +61 426 307 778, +61 426 307 777, +61 476 857 132, +61 426 307 050 or +61 436 030 375.
Pay through BPAY
Paying through BPAY may take up to 2 to 3 business days to process.
To pay through BPAY you’ll need:
- Biller code 52225
- Your 9 digit account number as the reference number. You can find your account number through My Vodafone.
You can pay your bill in person at any Australia Post branch using cash, EFTPOS or credit/debit card. Australia Post won’t accept cheques to pay your Vodafone bill.
Payments made through Australia Post incur a payment processing fee of $3.74 (excluding GST) and can take 2 to 3 business days to process before they reach your account.