Replacing your SIM card.

This support article will give you key information about how to get and activate a replacement SIM card.

To get a free replacement SIM card, head to your nearest Vodafone store. Otherwise you can request, if required, a new SIM card when you upgrade your plan or device online.

How to activate your replacement SIM card.

You can activate your replacement SIM card through My Vodafone, our online through our SIM swap tool or by heading in store.

To activate your replacement SIM through My Vodafone or online, you’ll need the last 10 digits of your new SIM number. Here’s how you can find your SIM number.


Additional information.

What are the different types of SIM available?

Your device is designed to take a particular sized SIM. Here are the different SIM sizes available.

Standard SIM


Micro SIM


Nano SIM



Our standard SIM cards can be pushed out and resized as a micro or nano SIM. If you’re unsure which SIM type you need, check out our device guides or contact your device manufacturer.

Will my mobile number change after activating a replacement SIM card?

No. You will keep the same mobile number for your service.

Can I copy the contacts stored on my existing SIM to my replacement SIM card?

If you have contacts stored on your existing SIM, they won’t be available when your SIM card is replaced. You can copy contacts stored on your existing SIM onto your device before activating your replacement SIM card. For more information, check out our device guides.

Can I use a Prepaid Starter Pack SIM as a replacement SIM card?

No. Prepaid Starter Packs SIM can’t be used as a replacement SIM.

How do I insert my SIM card into my device?

To find out how to insert your SIM card into your device, check out our device guides.