Replacing your SIM card
This support article will give you key information about how to get and activate a replacement physical SIM card as well as how to SIM swap your physical SIM card to eSIM.
To get a free replacement SIM card, head to your nearest Vodafone store. Otherwise you can request, if required, a new SIM card when you upgrade your plan or device online.
Activating your replacement physical SIM card
You can activate your replacement physical SIM card through My Vodafone or by heading in store.
To activate your replacement physical SIM through My Vodafone, you’ll need the last 10 digits of your new physical SIM number. Here’s how you can find your physical SIM number.
How to activate your physical SIM through My Vodafone
Get replacement SIM
Get your replacement physical SIM in store or as part of an online upgrade.
Login to My Vodafone
Login to My Vodafone. If you’re on a plan, navigate to Products & Services and click on Swap my SIM. For Prepaid, Swap my SIM is under Account Settings. Activate your replacement physical SIM by following the steps.
Wait 15 minutes
Wait 15 minutes. If you kept your old physical SIM in your device, it will stop working. Insert your new replacement physical SIM into your device. You may need to turn your phone off and on.
Additional information
Your device is designed to take a specific sized physical SIM. Here are the different physical SIM sizes available.
| Standard SIM |  |
| Micro SIM |  |
| Nano SIM |  |
Our standard physical SIM cards can be pushed out and resized as a full size, micro or nano SIM. If you’re unsure which size of physical SIM you need, check out our device guides or contact your device manufacturer.
No. You will keep the same mobile number for your service.
If you have contacts stored on your existing SIM, they won’t be available when your SIM card is replaced. You can copy contacts stored on your existing SIM onto your device before activating your replacement SIM card. For more information, check out our device guides.
No. Prepaid Starter Pack physical SIM cards can’t be used as a replacement physical SIM.
To find out how to insert your physical SIM card into your device, check out our device guides.
You can go from a physical SIM to an eSIM through our SIM swap process in My Vodafone and then follow the eSIM activation steps. You can also swap to an eSIM by heading to your nearest Vodafone store.