An eSIM, as opposed to a physical SIM card, is a SIM that’s already embedded into selected mobile phones, tablets and smart watches. Right now, you can sign up to a plan to use with an eSIM and an eSIM enabled device by heading in store or by calling 1300 650 410. You can also only swap your physical SIM to an eSIM in store.
We have a range of eSIM enabled phones.
| Apple |
|---|
| iPhone XS |
| iPhone XS Max |
| iPhone XR |
If you would like to change from a physical SIM to an eSIM, head to your nearest Vodafone store. If you’d like to change from an eSIM to a physical SIM card, follow our sim swap journey.
While an eSIM enabled device gives you the ability to activate multiple plans, you can only use one plan at a time.
Once you have more than one plan activated on your device, you can label your plans. For example, you could label one plan Primary and another Secondary, or one plan Work and another Personal. With these labels, you can choose which phone number to use for different functions, such as making and receiving calls and messages or using data.
Yes. If your device is dual SIM enabled, you can use both a physical SIM and an eSIM. Therefore simultaneously you can have 1 plan active on your physical SIM and 1 plan active on your eSIM. This means that you can receive calls to both numbers and select which plan you want to use when calling, sending a text or using data.
If you receive a call to a phone number that you don’t have active at that time, the call will automatically divert to voicemail. You won’t receive an alert message, until you switch to that plan.
You can switch phone numbers for a call. If you are calling a contact in your Favourites list, tap the information symbol, then current phone number. Select the number you would like to use for your call.
If you are using the keypad, enter the phone number you want to call, tap the phone number near the top of the screen and then select the number you would like to use for your call.
You can choose which number your iMessages are sent from.
You can choose which number your SMS and MMS are sent from.
You can choose which number to use data with.
If you have 1 plan on your eSIM, then you’ll be charged $5 extra a day when you use your plan in a $5 Roaming eligible country.
If you have 1 plan active on an eSIM and another plan loaded on either a physical SIM or an eSIM, then you’ll be charged $5 extra a day if you use only 1 plan in a $5 Roaming eligible country and $10 extra a day if you use both plans in a $5 Roaming eligible country.
Yes. To use a prepaid plan with your eSIM, you must first activate your prepaid plan with a physical SIM and then swap to an eSIM by heading in store.
We have a range of eSIM enabled phones.
| Apple |
|---|
| 12.9 inch iPad Pro (3rd generation) |
| 11 inch iPad Pro |
| 10.5 inch iPad Air 2019 |
| iPad mini 5 |
If you would like to change from a physical SIM to an eSIM, head to your nearest Vodafone store. If you’d like to change from an eSIM to a physical SIM card, follow our sim swap journey.
No. While you can have a physical SIM and an eSIM within your tablet, only one can be active at a time.
You can only have one plan on your eSIM when using a tablet.
You can choose which number to use data with.
If you have 1 plan on your eSIM, then you’ll be charged $5 extra a day when you use your plan in a $5 Roaming eligible country.
Yes. To use a prepaid plan with your eSIM, you must first activate your prepaid plan with a physical SIM and then swap to an eSIM by heading in store.
We have a range of eSIM enabled smart watches available. Vodafone NumberSync™ allows you to share your plan inclusions and phone number with an eligible smart watch. That means you can use your smart watch to make and receive calls, send messages and use data on the Vodafone network – even when you’re away from your phone.
To get Vodafone NumberSync™, you’ll need an eligible eSIM-enabled smart watch, an eligible Vodafone phone plan and a compatible phone.
| Eligible smart watch | Compatible phones |
|---|---|
| Apple Watch Series 3 (GPS + Cellular) | iPhone 6 or above with updated carrier settings and iOS 11.2 or later. |
| Apple Watch Series 4 (GPS + Cellular) | iPhone 6 or above with updated carrier settings and iOS 12.0 or later. |
| Samsung Galaxy Watch | Samsung Galaxy device running Android 5.0 or above with a minimum of 1.5GB RAM. |
Check out our tutorials on signing up to Vodafone NumberSync™. You can sign up when you first set up your new Apple Watch, or later with the Watch app on your iPhone.
I'm setting up a new Apple Watch |
I've already set up my Apple Watch |
 |
|
Watch the video tutorial below on how to sign up to Vodafone NumberSync™. You can sign up when you first set up your new Samsung Galaxy Watch, or later with the Wearable app on your Samsung phone.
No, you don’t need Vodafone NumberSync™ to use your smart watch. You can pair your smart watch to your smartphone via Bluetooth. NumberSync™ connects your smart watch to the Vodafone network so you can use it independently of your smartphone even when your phone is switched off or our of Bluetooth range.
When paired without NumberSync™, your smart watch must be near your smartphone to make and receive calls, messages and data.
You can only cancel your Vodafone NumberSync™ subscription by calling us on 1555 or heading in store.
Removing ‘voda AU Plan’ from your Watch or Wearable app will disconnect your smart watch from the Vodafone network but will not cancel your NumberSync™ subscription.
You can cancel your subscription at any time. If you cancel partway through your billing cycle, you’ll only be charged up to the date you cancelled.
If you cancel your Vodafone plan, your NumberSync™ subscription will be cancelled automatically.
To get the latest version of iOS for your iPhone, tap Settings > General > Software Update.
To update your carrier settings, go to Settings > General > About on your iPhone. If new carrier settings are available, you can update them here.
To get the latest version of Watch OS, open the Watch app on your iPhone and tap General > Software Update.
AndroidTo update the software on your Android phone, tap Settings > Software Update > Download updates manually or Scheduled software update.
To update the software on your Android smart watch, open the Wearable app on your Phone and tap Settings > About watch > Update watch software > Update now or Auto update.
When a call is made to your mobile number, your phone and smart watch will ring at the same time. You can answer the call on either device.
Yes, you can answer another call on your smart watch while taking a call on your phone.
No, you’re unable to transfer calls between your phone and smart watch.
The person you’re calling or texting will see your Vodafone mobile phone number. This is the same number they will see if you call or text them from your phone.
If you have barring set up for your phone, it will also apply to your smart watch. This includes barring for calls, SMS/MMS, data usage and video calling.
With NumberSync™, emergency calls from your smart watch work the same way as they do for your phone. Because your smart watch is connected to the Vodafone network, emergency services can identify your location.
No, only one smart watch can be connected to your plan with Vodafone NumberSync™. If you wish to connect a different smart watch, you can do this with the Watch or Wearable app on your phone.
You can only transfer your existing NumberSync™ subscription from one to another if the two smart watches are from same manufacturer (ie. Apple Watch 3 and Apple Watch 4).
If the watches are from different manufacturer (ie. Apple Watch 3 and Samsung Watch 4G), you will need to cancel subscription on the old watch and activated it on the new watch. You can do so by giving us a call on 1555.
If your smart watch is lost or stolen, immediately unpair it from your phone with the Watch or Wearable app. Then cancel your NumberSync subscription by giving us a call on 1555.
If your phone is lost or stolen, give us a call on 1555. We can block your phone so that it can’t be used. This block will only apply to your phone, not your smart watch.
For more information, check out our support page on lost and stolen devices.
$5 Roaming and international roaming are not available with Numbersync™. Your smart watch will not be able to connect to a mobile network overseas.
NumberSync™ costs $5 per month. This monthly charge will continue until you cancel your subscription.
If you sign up to NumberSync™ on Apple Watch Series 3 & 4 (GPS + Cellular) by 31 December 2019, you will receive 3 months free.
If you sign up to NumberSync™ on Samsung Galaxy Watch 4G by 31 July 2019, you will receive 3 months free.
One smart watch cannot receive the free month(s) offer more than once.
This offer will appear as credit on your bill, and will be applied within your first four billing cycles. If you cancel within the free month period, you will receive a pro-rated amount of credit.
Any calls or texts from your smart watch will count towards your plan’s monthly usage. If the combined usage of your phone and smart watch exceed your inclusions, you’ll be charged as per your phone plan’s terms and conditions.
There will be two separate lines on the bill showing each call.
You can still sign up to NumberSync™ for your smart watch.
You’ll need the Billing Account PIN for your Vodafone account to set up Vodafone NumberSync™. You may need to contact your employer for this information.