Transfer your number to Vodafone
This support article will give you key information about transferring your number from another provider to Vodafone. For information on transferring your current Vodafone prepaid service to a Vodafone plan, check out our prepaid to postpaid support page.
Before transferring your mobile number to Vodafone
Do not disconnect your service with your current provider before transferring the number to Vodafone – the number needs to be active with your current provider at the time of transfer. You’ll be able to use your existing service during the transfer process. Once the transfer is complete, your old service will automatically be disconnected.
Wait for your order
Wait until you’ve received your order from us.
Fill in the form
Use the relevant Customer Authorisation Form below to request your number transfer.
Vodafone sends SMS
You’ll receive an SMS with a one-time security code (valid for a short time). This additional security step is to verify the identity of the requestor before the mobile number can be transferred.
Reply to the SMS
Please reply with only the one-time code, do not include anything else (SMS costs apply). If the security code has expired, you can request a new one by calling 1300 130 741.
Wait 3 hours
Your number will be transferred within 3 hours between 8am to 8pm Monday and Friday, and 10am to 6pm on Saturday.
Wait for your order
Wait until you’ve received your SIM from us.
Activate your SIM
You can transfer your number during the SIM activation process. If you’ve already activated your SIM but didn’t transfer your number, use the Customer Authorisation Form below to request a transfer.
Vodafone sends SMS
You’ll receive an SMS with a one-time security code (valid for a short time). This additional security step is to verify the identity of the requestor before the mobile number gets transferred.
Reply to the SMS
Please reply with only the one-time code, do not include anything else (SMS costs apply). If the security code has expired, you can request a new one by calling 1300 130 741.
Wait 3 hours
Your number will be transferred within 3 hours between 8am to 8pm Monday and Friday, and 10am to 6pm on Saturday.
Customer Authorisation Forms to transfer your number to Vodafone
Additional information
The transfer will usually be completed within 3 hours, between 8am to 8pm Monday and Friday, and 10am to 6pm on Saturday, unless there’s an issue affecting the transfer with us or your current provider.
If the transfer is submitted outside of those hours or on a national gazetted public holiday, the transfer will begin on the next transfer day.
We don’t charge a fee to transfer your number to us, however, you may incur charges from your current provider for disconnecting your service. Check with your current provider before transferring your number to Vodafone.
If your phone is network locked to your current provider, unlocking fees may apply if you want to use your phone with one of our phone plans.
Once you have completed the Customer Authorisation process, Vodafone will validate the information provided with your current provider and start the transfer process.
If the transfer is approved, you will lose service. When this happens, remove your existing SIM from your device and replace it with your new Vodafone SIM. Turn the device back on and it should connect to the Vodafone network, and you can start using Vodafone services.
If your device can’t connect to the Vodafone network, try again in 10 minutes time by turning your device off then on again.
Yes. If you’re on a prepaid service with your current provider when you transfer to Vodafone, any remaining prepaid credit will be lost.
Before a number can be transferred to Vodafone, we are required to obtain a Customer Authorisation from the Rights of Use holder.
The Customer Authorisation form contains important terms and conditions that you must agree to before the number can be transferred.
To complete the Customer Authorisation, you’ll need to be the Rights of Use holder. You’ll also need to provide the account number of the current service provider or your date of birth. This information is used to validate your details with your current service provider.
If your transfer hasn’t been completed within 30 days of submitting your customer authorisation, please call us on 1555 from Vodafone mobile or 1300 130 741 from any phone as we require a new authorisation.
Yes, you can give us a call on 1300 101 606. Our team may ask you for the account number from your previous provider.
The Rights of Use (ROU) holder is the person that is named as the account holder with the current service provider. Only the ROU holder can complete the Customer Authorisation form.
On a plan with your current provider
You are generally the ROU holder if you are the person with a contractual relationship with the service provider and to whom the service provider issued the mobile number. Usually this means your name appears on the account.
If you are the primary user of the service, but do not pay for the service, you are generally not the account holder and therefore not the ROU holder.
On prepaid with your current provider
You are generally the ROU holder if you are the person registered with the current service provider and whom the service provider issued the mobile number.
If you are not the ROU holder, you must have the ROU holder’s permission to transfer the service into your name. We recommend that the ROU holder complete the transfer, then Vodafone will assist you and the ROU holder through our change of ownership process.
SIM card information
No. SIM cards are linked to the issuing service provider. You’ll need a Vodafone SIM that is set up for the Vodafone network.
You won’t need your existing SIM once you transfer to Vodafone, but don’t discard it until your transfer is complete. We recommend you back up the information on your SIM prior to transferring your number.
No. Contacts may be stored on your phone or on your SIM. We recommend you back up any contacts stored on your existing SIM to your phone or computer before completing the transfer. Once the transfer is complete, you may be unable to retrieve contacts and information saved on your old SIM.
No. SMS messages stored on your existing SIM won’t be transferred to your new SIM with your number. You may be able to back up your messages to your computer. For more information, check out our device guide.
No. Voicemail messages are stored with your current service provider and won’t be transferred with your number.