Personal
What are you looking for ?
Signing up to a plan from a prepaid service.
This support article will give you key information about transferring your service from a prepaid recharge to a plan. When you transfer across you’ll be able to keep your existing mobile number.
How to transfer your service.
Step 1 – Sign up to a plan online. You can also sign up by calling us on 1555 from your Vodafone phone or 1300 650 410.
During this process, we’ll run a credit check.
Step 2 – Transfer your mobile number across to your plan by calling us on 1555 from your Vodafone phone or 1300 650 410.
Step 3 – Register for My Vodafone for your plan to access your plan account online via desktop. If you already registered for My Vodafone with your prepaid recharge, you’ll need to re-register for your plan.
Additional information
Can I transfer my remaining prepaid credit with my service?
No. Any remaining prepaid credit will be lost when you transfer to a plan.
What are the differences between a prepaid service and a plan?
If you’re on a prepaid recharge, you pay for usage in advance. If you’re on a plan, your usage is billed each month. For a full list differences between prepaid and plans, check out our support page.
Will my voicemails carry over when I transfer to a plan?
No. All messages stored in your voicemail box, your personal greeting and voicemail settings will be deleted during the transfer. Make sure you retrieve all your voicemail messages before completing the transfer.