Step 2 – Transfer your mobile number across to your plan by calling us on
1555 from your Vodafone phone or
1300 650 410.
Step 3 – Register for
My Vodafone for your plan to access your plan account online via desktop. If you already registered for My Vodafone with your prepaid recharge, you’ll need to re-register for your plan.
Can I transfer my remaining prepaid credit with my service?
No. Any remaining prepaid credit will be lost when you transfer to a plan.
What are the differences between a prepaid service and a plan?
If you’re on a prepaid recharge, you pay for usage in advance. If you’re on a plan, your usage is billed each month. For a full list
differences between prepaid and plans, check out our support page.
Will my voicemails carry over when I transfer to a plan?
No. All messages stored in your voicemail box, your personal greeting and voicemail settings will be deleted during the transfer. Make sure you retrieve all your voicemail messages before completing the transfer.