Unlocking your device from Vodafone.

This support article will give you key information about unlocking your device from Vodafone’s network. If you’ve purchased a device from Vodafone Australia, 3 Mobile or Crazy John’s and want to use it on another provider’s network, you’ll need to network unlock it.

How to unlock your device.

The best way to unlock your device from the Vodafone network is through our online unlocking tool.

Not all devices are locked to the Vodafone network. Depending whether you bought your device on a plan, or purchased it outright on a prepaid service, there may be a fee for network unlocking your device.

Unlocking your iPhone or iPad from the Vodafone network.

Depending on when you purchased your iPhone or iPad, it may be locked to the Vodafone network.

If you purchased your iPhone or iPad after April 2013, it won’t be locked to the Vodafone network.

If you purchased your iPhone or iPad prior to April 2013, it may be network locked, and will display 'Invalid SIM' or 'SOS only' in status bar.

You can unlock your iPhone or iPad from the Vodafone network by performing a backup and restore or updating to iOS 7 or later.

Unlocking your USB modem.

You can unlock your USB modem from the Vodafone network through our online unlocking tool.

Device​ Operating system Download
Huawei Windows Download Huawei unlocking software for Windows.
Mac Unlock through Terminal. Detailed instructions are provided with your unlock code.
ZTE Windows Download ZTE unlocking software for Windows.
Mac Download ZTE unlocking software for Mac.

Network unlocking troubleshooting.

If you’ve tried using our online unlocking tool, but you’re unable to unlock your device from the Vodafone network, try these troubleshooting steps:

  1. Make sure the device was purchased from Vodafone Australia, 3 Mobile or Crazy John’s. If not, contact the service provider you purchased it through.
  2. Check the IMEI number you entered into our online unlocking tool is correct.
  3. If required to complete the unlocking, make sure your Vodafone SIM card is still active. If not, call 1300 650 410 and we’ll do what we can to help.

Unlocking a blocked device.

If the unlock code has been entered incorrectly into the online unlocking tool too many times, your device may be network blocked and you’ll be unable to unlock it. If your device is blocked, you can restore it by taking it to your nearest Vodafone store.

Please note, we’ll need to send your device to the manufacturer to lift the block, which may require a master reset. We recommend backing up your device before heading in store.

Additional information.

Do I need a SIM from another provider to network unlock my device?

For some devices, you may need to insert a SIM card from another provider to complete the unlocking process. We will advise you if a non-Vodafone SIM is required in the unlocking instructions supplied with your unlocking code.

How do I unlock my Nokia device?

If you’re trying to unlock a Nokia device and the unlocking instructions tell you to enter ‘+’, ‘p’ and ‘w’, these characters are entered using the ‘*’ key:

  • To enter ‘+’, press ‘*’ two times quickly.
  • To enter ‘p’, press ‘*’ three times quickly.
  • To enter ‘w’, press ‘*’ four times quickly.
My Samsung has frozen after entering the unlocking code.

If you’re trying to unlock your Samsung device and it has frozen, it means the unlocking code has been entered incorrectly too many times. To complete the unlocking process, you'll need to enter the master reset code to restore your device. You can get the Samsung master reset code through our online unlocking tool.

How do I network unlock a device purchased from another provider?

If you purchased your device from another network provider, including an overseas Vodafone store, you’ll need to contact them to network unlock your device.