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This support article will give you key information about unlocking your device from Vodafone’s network. If you’ve purchased a device from Vodafone Australia, 3 Mobile or Crazy John’s and want to use it on another provider’s network, you’ll need to network unlock it.
The best way to unlock your device from the Vodafone network is through our online unlocking tool.
Not all devices are locked to the Vodafone network. Depending whether you bought your device on a plan, or purchased it outright on a prepaid service, there may be a fee for network unlocking your device.
Depending on when you purchased your device, it may be locked to the Vodafone network. There's no fee for unlocking a device purchased with a plan.
If you purchased your device before 1 August 2013, it may be network locked.
If you purchased your device after 1 August 2013, it won't be network locked.
If you purchased your device outright to use with a prepaid service, there'll be a fee to unlock it from the Vodafone network.
If you’ve had your device for less than 6 months there’s a $50 unlocking fee.
If you’ve had your device for over 6 months there’s a $25 unlocking fee.
If you’ve tried using our online unlocking tool, but you’re unable to unlock your device from the Vodafone network, try these troubleshooting steps:
If the unlock code has been entered incorrectly into the online unlocking tool too many times, your device may be network blocked and you’ll be unable to unlock it. If your device is blocked, you can restore it by taking it to your nearest Vodafone store.
Please note, we’ll need to send your device to the manufacturer to lift the block, which may require a master reset. We recommend backing up your device before heading in store.