Need help with your device?You’ve come to the right place.
Need help with your device?You’ve come to the right place.
What is Wi-Fi Calling?
We know that sometimes when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. To boost your indoor coverage, we’re progressively rolling out Vodafone Wi-Fi Calling. With Wi-Fi Calling, you can now make and receive calls, MMS and SMS from your compatible smartphone over an accessible Wi-Fi network.
Can I get Vodafone Wi-Fi Calling?
We’re progressively rolling out Vodafone Wi-Fi Calling to all Vodafone customers with compatible devices. Currently, it’s available to customers on a mobile plan with selected Wi-Fi Calling compatible devices. Vodafone Wi-Fi Calling is not available to customers on prepaid plans.
If you are an eligible customer and want to use Vodafone Wi-Fi Calling, you must
Update your device
Update your device with the latest software.
Enable 4G Voice & Data (VoLTE) in device settings. See our
device guides for instructions.
Activate Wi-Fi Calling
Activate Wi-Fi Calling in device settings. See our
device guides for instructions.
Devices that are compatible with Wi-Fi Calling.
These are the devices that are compatible with Vodafone Wi-Fi Calling.
My device isn’t listed. When will Wi-Fi Calling be available?
All devices listed above have been tested with the Wi-Fi Calling technology to ensure the best possible experience. As we progress, more devices will be tested and become Vodafone Wi-Fi Calling compatible.
We’re working closely with our device vendors to support the Wi-Fi Calling technology and will update our compatible device list as more devices become available.
Earlier models of devices listed in our compatible device list will not be made Wi-Fi Calling compatible.
I have a Prepaid service with Vodafone. Why can’t I get Wi-Fi Calling?
We will be progressively rolling out Wi-Fi Calling to our Prepaid customers in the near future. Check this page for updates.
Will Vodafone Wi-Fi Calling only work on compatible devices purchased from Vodafone?
Compatible iPhones purchased from third party retailers will support Vodafone Wi-Fi Calling if you’re on a Vodafone SIM Only plan. You’ll need to update your settings when connecting to the Vodafone mobile network.
Compatible Android devices purchased from third party retailers may not support the Vodafone Wi-Fi Calling feature.
Using Vodafone Wi-Fi Calling.
Where can I make Vodafone Wi-Fi calls from?
If you have an accessible Wi-Fi network connection and there is limited Vodafone mobile coverage available, your handset will automatically use Wi-Fi Calling to make or receive calls. It will choose the best connection type (4G, 3G, Wi-Fi) available and automatically route calls through that connection.
Are there extra charges for Vodafone Wi-Fi Calling?
There are no additional fees to use Vodafone Wi-Fi Calling. If you make a call over Wi-Fi or send an MMS or SMS, you will be charged at your standard rates (as set out in your Vodafone plan).
However data will be consumed over the Wi-Fi connection. It will consume your data allowance or be charged based on your agreement with your Broadband service provider.
I’m in an area covered by the Vodafone mobile network. Will I be able to make a Wi-Fi call?
Yes. However, you must turn on airplane mode, make sure Wi-Fi is switched on and have an accessible Wi-Fi network connection.
Is there any change to the way I make or receive calls on my phone using Vodafone Wi-Fi Calling?
When you make a call over Wi-Fi to another mobile phone, it’s the same as making a normal call.
When calling a landline, even within the same state, the state based area code (e.g. 02 or 03) must be used for the call to connect successfully.
Furthermore, some special numbers which connect based on location services, i.e. 000, 1300 or 1800 numbers, may not connect to the correct location. To call these numbers you may need to switch off Wi-Fi Calling in your device settings, connect back to the Vodafone mobile network and dial the number again.
What happens to calls when I enter or leave Wi-Fi coverage?
If you’re entering or leaving Wi-Fi coverage the call will seamlessly transition between the Wi-Fi and 4G. If you’re entering or leaving Wi-Fi coverage into 3G or 2G coverage, then the call will be disconnected.
Can I use Vodafone Wi-Fi Calling while roaming?
No, Wi-Fi Calling is not available while roaming internationally.
Can I turn off Vodafone Wi-Fi Calling?
Yes. You can turn off Wi-Fi Calling in your device settings. You can find out how to do this in our
Vodafone Wi-Fi Calling and your Wi-Fi connection.
Does Vodafone Wi-Fi Calling use my Broadband data allowance?
Yes, data will be consumed over your Broadband connection. It will consume your data allowance or be charged based on your agreement with your Broadband service provider.
Will Vodafone Wi-Fi Calling work when connected to a mobile phone Wi-Fi hotspot?
Yes. Wi-Fi Calling will work when connected to a supported mobile phone Wi-Fi hotspot.
Can I make Vodafone Wi-Fi calls over Vodafone nbn™?
Yes. If you're within range of a Wi-Fi connection and there is no Vodafone mobile coverage available, your device will automatically use Wi-Fi Calling to make or receive calls. It will choose the best connection type (4G, 3G, Wi-Fi) available and automatically route calls through that connection.
Can I use Wi-Fi Calling on a VPN?
Yes. VPNs are supported, providing the private network doesn’t have firewall rules that restrict access to Vodafone Wi-Fi Calling.
What internet speed is needed for Wi-Fi Calling to work?
Wi-Fi Calling uses around 100 – 120kbps. The majority of broadband services should be capable of running Wi-Fi calls. Delays can be an issue for Wi-Fi calls, so in situations where there is high latency on broadband (i.e. Satellite) then call quality may be reduced.
What happens if I make a Wi-Fi call when lots of people are using the internet?
Vodafone Wi-Fi Calling uses only a small amount of data. However, high downloads (i.e. streaming video) may possibly result in a loss of voice quality. If you have poor upload speeds your Wi-Fi call may disconnect.
Can I choose Wi-Fi Calling as my preferred calling option?
Your device will automatically choose the best available connection type (4G, 3G, Wi-Fi) and automatically route calls through that connection. However, on most devices capable of Wi-Fi Calling, you can enable Airplane Mode to force the device to make Wi-Fi calls when Wi-Fi Calling is active.
How will I know when I am on a Vodafone Wi-Fi call?
When you’re on a Wi-Fi call, the device will display a Wi-Fi call icon next to the Wi-Fi signal bar. Some devices may show variants of this icon based on the model.
Is Vodafone Wi-Fi Calling secure?
Yes. Vodafone Wi-Fi Calling uses the same authentication as a call over our Vodafone mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.
Can I differentiate between Wi-Fi calls and standard calls on my bill?
Yes. The call record on your bill will state ‘Over Wi-Fi’.
Calls made over Wi-Fi will be displayed in AEST/AEDST time.
Will emergency calls work while connected to Wi-Fi Calling?
Yes. However if you’re on a Wi-Fi connection, emergency services may not know your location. If possible, it’s recommended to switch off Wi-Fi Calling in your device settings, connect to the Vodafone mobile network and dial the emergency number again.
Why does Wi-Fi Calling connect to my home Wi-Fi network, but not to a public Wi-Fi network?
There are a few reasons that Wi-Fi Calling may not work with a public Wi-Fi network. The Internet Service Provider (ISP) may be incompatible, or there could be specific firewall settings and other configuration issues with business and public Wi-Fi networks. If possible, contact the Internet Service Provider and check if they allow Wi-Fi Calling.
Why can’t I see the Wi-Fi calling icon at the top of my phone screen?
If you are connected to Wi-Fi Calling, an icon will appear at the top of your mobile screen next to the Wi-Fi signal icon. Some devices show variants of this icon based on the device manufacturer. If you cannot see this icon then Wi-Fi Calling is not able to connect via your current Wi-Fi connection. The reasons for this may include:
• The Wi-Fi connection is not able to support Wi-Fi Calling.
• Wi-Fi Calling is not enabled in handset settings.
• Handset software is not updated.
Why can’t I use Wi-Fi Calling for all of my calls?
Wi-Fi Calling helps you make and receive calls over Wi-Fi, where previously you couldn’t due to issues with coverage. Where there is 3G or 4G coverage, your phone will always make the call over the mobile network. You can only use Wi-Fi Calling if it’s available, and when the 3G/4G coverage is insufficient to make a call.
Why can’t I change some of my call settings when using Wi-Fi Calling?
Currently, calls will be forwarded based on your existing settings whilst you are in Wi-Fi Calling mode. You won’t be able to change the forwarding settings until you are off Wi-Fi and connected to the Vodafone mobile network.
Why does my Wi-Fi call not connect sometimes?
Vodafone will use the best information available to assist with locating your device when making a Wi-Fi call. However, on dialling some special numbers which connect based on location (e.g. 1300 or 1800), you may be informed that the correct location is not available.
To call these numbers you may need to switch off Wi-Fi Calling in your device settings, connect back to the Vodafone mobile network and dial the number again.