We understand that moving house can be stressful. That’s why our team are keen to make it easy to move your nbn® or Home Internet service to your new address.
Here are the steps to transfer your service to a new address.
Check your new address
Use our address checker to see the service available at your new address.
Compare plan options
Review the plan options available at your new address to make the most of your new connection.
Give us a call
Give us a call on 1300 801 122 at least 7 business days in advance of the move. Our team can transfer your nbn® or Home Internet service to your new address.
If you’re keen to move across to Vodafone, here are the steps to sign up to Vodafone and transfer your service to your new address.
Check your new address
Use our address checker to see the service available at your new address.
Compare plan options
Review plan options available at your new address to make the most of your new connection.
Sign up online
Follow the online steps to sign-up to Vodafone nbn®, or 4G or 5G Home Internet.
What to do on moving day.
Here’s what to do on the moving day to your new address.
Take modem with you
Take your nbn® or Home Internet modem with you when you leave your old place. If you’re not with Vodafone already, we’ll send your modem to your new place.
Leave the nbn® box.
If your connection has an nbn® box, don’t take it with you. Please leave it at your old place.
Plug in your modem
At your new place, plug in the modem. If you have a Vodafone Super Wi-Fi Modem, you can use the optional mobile backup feature until your nbn® service is ready.
Additional information
If Vodafone nbn® is unavailable at your new address, then you may consider a 4G or 5G Home Internet service.
If you choose to cancel your Vodafone nbn® service, an Early Termination Fee won’t apply. However, if you have a Vodafone Super-Wi-Fi Modem, you may need to pay out the remaining cost.
If the new installation address is a new development, there may be a one-off $300 New Development Fee. This will appear in full on your next invoice after transferring the service to the new address.
If the new installation address is an existing development, there is no additional charge for installation.
All existing contract terms, conditions and offers will carry across to your new address.
If there is a disruption and you have a Vodafone Super Wi-Fi Modem, you can use your mobile backup until your nbn® service is activated. Mobile data is required and will be at your own cost.
Yes. You will be continue to be invoiced as normal. However if you have a Vodafone Super Wi-Fi Modem, you can use your mobile backup until your nbn® service is activated. Mobile data is required and will be at your own cost.