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Installation
A technician appointment is required to install Vodafone Vision. The Vision technician will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone Vision installed. Vodafone is responsible for delivering the service to the network boundary point at your premises. You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own contractor to rectify this. You are responsible for setting up your TP-Link VX420-G2H and your Wi-Fi network.

Vodafone Vision 50% off for first 12 Months 
Discount available to approved new Vodafone Vision connections (‘Eligible Customers’) at premises not connected to the Vision Network in the 12 months prior to order (‘Eligible Premises’) signing up to the Vodafone Vision Broadband Plans; Vision100 and Vision Max (‘Eligible Plans’). Excludes existing Vision Network connections, including TPG Fibre and iiNet Ultra customers. Offer available until withdrawn. Discount includes: 50% off monthly plan fees on the Eligible Plans for the first 12 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers, except for any additional service discount for existing Postpaid Mobile customers. One offer per Eligible Premises only. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change. 

My Internet Connect App 
My Internet Connect App (the App) is an optional feature available to eligible home internet customers with the Vodafone Super Wi-Fi Max Modem or Vodafone Super Wi-Fi Max 5G Modem. It assists customers to manage their modem, home network and related settings. The App is available to download through Google Play Store for Android devices and App Store for iOS devices. There is no additional cost for the App however mobile data is required at your own cost when used outside of your home internet service. By signing up to the App, you agree to the My Internet Connect terms and conditions. For personal use in Australia only. Subject to change.

$0 Vodafone Super Wi-Fi Mesh
Discount available to approved new and existing Vodafone NBN and Vodafone 5G Home Internet (Eligible Plan) customers with a Vodafone Super Wi-Fi Modem who purchase a Vodafone Super Wi-Fi Mesh (Eligible Customers). Discount applies only to the purchase of the first Vodafone Super Wi-Fi Mesh and not to the purchase of any subsequent mesh. Discount includes: $0 for the first Vodafone Super Wi-Fi Mesh when an Eligible Customer stays connected to a Vodafone NBN plan over a 24 month Accessory Payment Plan (APP) or a Vodafone 5G Home Internet plan over a 36 month APP. APPs over a 12 month term are not eligible for the Discount. If you cancel your Eligible Plan during the APP term, the Discount will be forfeited, and the Vodafone Super Wi-Fi Mesh must be paid out on your next bill at the undiscounted rate ($6 x months remaining for Vodafone NBN customers and $4 x months remaining for Vodafone 5G Home Internet customers). Total undiscounted cost of the Vodafone Super Wi-Fi Mesh is $144. Offer is available until withdrawn. This offer is available in conjunction with other in-market offers, if applicable. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

Vodafone Vision speeds
The speed tier represents the theoretical maximum possible speed available during off-peak periods. Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. Actual throughput speeds could vary due to various factors including interference, customer cabling and equipment, download source, and line length. Actual speed upon installation will be in the following ranges (download/upload): 70-100Mbps/20-40Mbps for Vision100; and 251Mbps-1Gbps/20-50Mbps for VisionMax. For more information on speed tiers and to further understand and compare plans please see our Speed Guide.

Estimated typical evening download speed is measured between 7pm-11pm. As this is a new plan, the speed stated here is currently based on an estimate. Vodafone will revise the typical evening download speed once it has collected enough data on the speed performance for these plans. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. These are not guaranteed speeds and you may experience lower speeds during this period and at other times. 

Vodafone Vision 4G Backup
Vodafone 4G Back-up is a complimentary service for Vodafone Vision plans available only with use of the Vodafone provided TP-Link VX420-G2H (“Modem”). It provides an interim internet connection using the Vodafone 4G network in Vodafone Coverage Areas only. It is only available using the Modem with a Vodafone SIM on our network. 4G Back-up is available from when you receive your Modem until your Vision service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone Vision during confirmed local Vision faults. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location. Speeds for this service are limited to a maximum of 20Mbps (download) and 2Mbps (upload). Our Fair Use Policy applies. 

Unlimited Data
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.

Vodafone Vision 50% off for 12 Months for Eligible Postpaid Mobile Customers 
Eligible existing Postpaid Mobile customers (‘Eligible Customers’) at premises not connected to the Vision Network in the 12 months prior to order (‘Eligible Premises’) will have an additional 50% off discount applied to their Vodafone Vision service for the first 12 months. Excludes existing Vision Network connections, including TPG Fibre and iiNet Ultra customers. Postpaid voice customers only. Excludes Mobile Broadband customers. You don’t have to bundle the Vodafone Vision service. However, in order to receive the additional discount on your Vodafone Vision plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services. To receive the additional discount, your Postpaid Mobile plan and this Vodafone Vision plan must have the same billing name and billing address. Discount will be applied monthly to your bill. If you cancel your Postpaid Mobile plan or this Vodafone Vision plan, the additional discount will be forfeited and removed from your service. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers, except for the Vodafone Vision 50% off for first 12 months offer. One offer per Eligible Premises only. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer is subject to change. Offer available until withdrawn.

Network Satisfaction Guarantee
If you’re a new customer and you’ve signed up to any new postpaid mobile, mobile broadband or Home Internet plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn® or Vision plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300 551 198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred, that are not included in your plan, up until your number or nbn® or Vision service is fully transferred and return your device or modem and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law.. Full terms and conditions on our network page.

Changing your plan
Only applies to changes to another nbn® Plan. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.

Accessories Payment Plan: Accessories may be purchased on an Accessory Payment Plan (APP) over 12, 24 or 36 months duration (Commitment Period). The outright price of your chosen accessory (as set by Vodafone at your time of purchase) will be spread in equal instalments over your chosen Commitment Period. Once chosen, your Commitment Period is fixed (unless you elect to pay your total remaining balance in full in one instalment). APP is only available to eligible customers who connect (and remain connected to) an active and eligible Postpaid Plan (Eligible Plan) and must agree to and pass a credit check. If you cancel your Eligible Plan or your APP, your APP will also automatically cancel and 100% of remaining APP instalments plus any outstanding charges on your Eligible Plan will be applied to your next bill. Minimum monthly spend and terms and conditions apply for Eligible Plan. You can have a max of 5 APP per Eligible Plan. Each APP can have up to 10 accessories. Not available online. Full T&C apply.

4G
You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker.

Accessory Payment Plan Discount (APP Discount) 
Accessory Payment Plan Discount (APP Discount) is a discount off the eligible accessory RRP when purchased with or added to an eligible plan. Accessory may include a smart watch or other accessory, depending on specific offer. APP Discount is available to eligible customers who (i) purchase the accessory on an Accessory Payment Plan (APP) over 12,24 and 36 months (Repayment Period), (ii) sign up to or have an existing eligible Postpaid plan (Eligible Plan) and stay connected, and lastly (iii) agree to and pass a credit check. Not eligible for customers purchasing an accessory outright. 

The APP Discount will apply for the length of your chosen APP Repayment Period. If you cancel or disconnect your Eligible Plan, or cancel your APP, before the end of your Repayment Period, your APP Discount will be forfeited for the remainder of your Repayment Period, and you must pay out your accessory on your next bill at the undiscounted rate (i.e. 100% of remaining APP repayments at full RRP x months remaining). Your monthly accessory repayments may vary depending on your Repayment Period, and your Repayment Period cannot be changed where an APP Discount has been applied. APP Discounts are applied as a monthly recurring credit against your Repayment Period. Total minimum cost is one month Eligible Plan fees plus one month of the discounted APP price plus the undiscounted APP price (at full RRP) for the remaining Repayment Period. If used in conjunction with any other discount or offer, the terms of that discount or offer also apply. This is not a permanent offer and is subject to change. Not for commercial/resale purposes or exchangeable/redeemable for cash

nbn® Home Fast $20/mth off for 6 months 

Discount available to approved new Vodafone NBN customers (‘Eligible Customers’) who sign up to a Vodafone nbn Home Fast plan (‘Eligible Plans’). The discount is also available for Customers with an eligible mobile plan who sign up to nbn Essential+ and get a speed upgrade to Homefast speeds. 

This offer is available from 26 August 2025 until 20 October 2025 (‘unless extended). Discount includes: $20/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 6 months. 

For Fibre upgrade new customers, the discount is not applicable to the pre-Fibre interim plan, and it will only be applied to the new nbn® FTTP service after the Fibre installation is complete. Discount will be applied as a recurring monthly credit for the first 6 months and is forfeited if you cancel within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price at that point of time. 

This offer is available in conjunction with other in-market offers, if applicable. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

4G Home Internet Plan
4G Home Internet Basic (“Plan”) is available only (i) to approved customers in selected coverage areas, and (ii) for personal use at an approved service address (‘Approved Address’) and (iii) with a Vodafone provided 4G compatible modem (‘Modem’). Vodafone owns the Modem and retains full legal title and beneficial ownership in the Modem: (i) for refurbished Modems that are issued to you under your Plan - the refurbished Modem must be returned to Vodafone within 30 days of your Plan being cancelled or withdrawn, (ii) for all other modems, including new Modems that are issued to you under your Plan –you must return the Modem within 30 days of your Plan being cancelled or withdrawn. If your Plan is cancelled or withdrawn within 24 months of connecting and you do not return the Modem in Good Working Order within 30 days, a Modem Non-Return Fee will apply. The Non-Return Fee is $0 when you stay connected for 24 months (‘Device Period’). If you do not return the Modem, you will be charged a Non-Return Fee calculated by $7.50 x number of months remaining of the Device Period. The total maximum cost of not returning the Modem is $180. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment. If you require a modem replacement, you may be provided with a new or refurbished modem and the terms applicable to that type of modem will apply.

The Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time.

The Plan uses our 4G Vodafone Network and may be subject to data de-prioritisation. Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, and we may manage the Vodafone Network by de-prioritising your service. This could mean that during periods of congestion you may experience slower speeds than 16Mbps, and the speeds experienced may be different to the speeds experienced using our other services.

All data for use in Australia within the Vodafone Network coverage area and only at your Approved Address. The Plan has a maximum speed of 20Mbps (download) and 2Mbps (upload) and a Typical Evening Speed of 15Mbps (download) and 1.9Mbps (upload). Typical Evening Speeds are subject to change and measured between 7-11 pm. They are not guaranteed speeds and you may experience slower speeds than this during busy periods and at other times.

Actual speeds you reach will continually vary depending on many factors such as deprioritisation, network congestion, the number of devices connected and their capabilities, network coverage and the time you are using data. This plan is suitable for browsing, emails, social media, streaming music, SD and HD video. It is not suitable for 4K streaming and may not be suitable for online gaming. It is suitable for 1-3 users. See our Speed Guide for more detail. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Plan is for use at your Approved Address only and may no longer work if you move to another location. You will need to contact us to check service and network availability at the new location and notify us if you wish to set up your service at your new location.

You don’t have to bundle this service. Existing Postpaid Mobile Customer Price is available to existing customers (i) with an existing Postpaid Mobile service (excludes MBB), (ii) who add any Vodafone 4G or 5G Home Internet Plan on the same account (‘Eligible Plan’) and (iii) remain connected to both services. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and your Eligible Plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or Eligible Plan the discount will be forfeited and you will pay the Stand-alone Price. Discount only applicable on one Eligible Plan. Standalone Price means the undiscounted Minimum Monthly Spend of the Eligible Plan.

Vodafone nbn® plans
For personal use by approved customers only. Subject to service qualification check. Vodafone nbn® is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn® service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn® plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn® installation or appointments.

You can purchase the Vodafone Super Wi-Fi Modem (‘Modem’) or bring your own compatible modem. The total maximum cost of the Modem is $336. There is no option to purchase the Modem outright or on a monthly payment plan. The Modem cost equates to $14 per month (‘Undiscounted Price’) over 24 months or $0 per month (‘Discounted Price’) if you stay connected for 24 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. For example, if you leave at month 18 you would pay $14 x 6 (number of remaining months), at a total of $84. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn® activation at your premises. Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development.

For Vodafone Super Wi-Fi Modem: Vodafone Super Wi-Fi Modem can operate with a maximum of 100 compatible Wi-Fi enabled devices simultaneously on Wi-Fi 7. If you’re using the Vodafone Wi-Fi Hub™ 1.0, it is not compatible with our Home Fast+ Plan, nbn® Home Superfast Plan or nbn® Home Ultrafast Plan.

BYO modem: You must supply your own Compatible Modem which complies with the minimum specifications available at vodafone.com.au. nbn® Home Fast+, Home Superfast and nbn® Home Ultrafast plans require a high-speed compatible modem (this includes existing mobile customers at FTTP/HFC addresses with a Speed Upgrade from nbn® Essential+). Check our high-speed compatible modem requirements here. You should check with your device manufacturer or check the device specifications on your Approved Device or Compatible Modem (as applicable) to identify the speed capabilities and limitations of the device, including any device you use to when connecting to the NBN Service.

Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.

nbn® Speed Upgrade for existing postpaid mobile phone plan customers
Eligible existing Postpaid Mobile customers will have a Speed Upgrade applied to their nbn® service. Postpaid voice customers only. Excludes Mobile Broadband customers. You don’t have to bundle the nbn® service. However, in order to receive the Speed Upgrade on your nbn® plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will have the Speed Upgrade removed. To receive the Speed Upgrade, your Postpaid Mobile plan and this nbn® plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn® plan, the Speed Upgrade will be forfeited and removed from your service. This offer is available in conjunction with other in-market offers. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer is subject to change.

Offer applies to customers who from 2 September 2024: (a) add a new nbn® service to their existing Postpaid Mobile service; (b) change their nbn® plan when combined with an existing Postpaid Mobile service; or (c) add a Postpaid Mobile service to an existing nbn® service which was connected or changed plan from 2 September 2024. The Speed Upgrade will be applied within one week of activating the nbn® service or adding the Postpaid Mobile service. The Speed Upgrade offers the speeds of the next highest nbn® speed tier above the speed tier purchased by the customer. The Speed Upgrade involves an increase to the maximum theoretical off-peak speeds for your plan. The actual speeds you experience will vary based on a number of factors, including technology type, plan choice and internet traffic demand. Speed Upgrades from nbn® Essential+ and above at FTTP/HFC addresses require a compatible high speed modem.

There is no additional cost for the Speed Upgrade. The Speed Upgrade will appear on the bill as an Add on with no charge.

Eligibility for the Speed Upgrade is subject to technology and line speed capability at your address. Availability is subject to a service qualification check which we will perform when you request to sign-up. The technology used to deliver the nbn® Service will depend on the connection between your premises and the nbn® Network which includes: (1) Fibre to the Premises (‘FTTP’); (2) Fibre to the Node (‘FTTN’); (3) Fibre to the Building (‘FTTB’); (4) Hybrid Fibre Coaxial (‘HFC’); (5) Fibre to the Curb (FTTC). The following categories of customers are not eligible for Speed Upgrade:

• FTTC, FTTN or FTTB connections connecting to Home Fast, as this is the highest available nbn® speed tier for those technology types.
• FTTC, FTTN or FTTB connections where the max attainable line speed is not capable of supporting the next highest nbn® speed tier. These customers will have the Speed Upgrade applied to their account, but will not receive the benefit, or the full benefit, of the higher speed tier if it exceeds the max attainable line speed at their address. Existing postpaid mobile phone customers connecting on FTTC, FTTN or FTTB technologies will have their max attainable line speed check carried out against the higher nbn® speed tier provided by this offer, rather than the speed tier purchased.
• FTTP or HFC connections connecting to Home Ultrafast, as this is the highest available nbn® speed tier.
• Customers on nbn® pre-fibre Interim plans. These customers will receive the Speed Upgrade on their final plan following installation of their fibre upgrade.

In some circumstances where you would not be eligible for the Speed Upgrade for the reasons above, we may automatically change the plan you pay for to a lower speed tier and apply a $0 Speed Upgrade to the speeds of the plan above.

nbn^® Speed
The nbn® speed tier represents the theoretical maximum possible speed available during off-peak periods. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide for more information.

Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn® Home Fast+, nbn® Home Superfast and nbn® Home Ultrafast plans are only available in nbn FTTP areas and nbn HFC areas. The nbn® Home Fast plan is only available in nbn FTTB/N/C areas. For FTTB/N/C customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical evening download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Typical evening upload speed is estimated by reference to the maximum upload speed and is not a guaranteed minimum speed. Estimated typical evening download speed: As this is a new plan, the speed stated here is currently based on an estimate. Vodafone will revise the typical evening download speed once it has collected enough data on the speed performance for these plans. The actual speeds you experience will vary on a number of factors such as the nbn® technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.

Vodafone Vision plans 
For personal use by approved customers in select locations only. Subject to service qualification check. Vision FTTB is available in select buildings only. Vision VDSL is available at select locations in the ACT. Vision HFC is available at select locations in the Mildura, Geelong and Ballarat areas. The Vision Max plan (for FTTB and VDSL technology) are only available in selected Vision GFAST areas. Vodafone Vision plans require that you either bring your own Compatible Modem or use a Vodafone provided Compatible Modem (‘Modem’). Vodafone owns the Modem and retains full legal title and beneficial ownership in the Modem: (i) for refurbished Modems that are issued to you under your Plan – the refurbished Modem must be returned to Vodafone within 30 days of your Plan being cancelled or withdrawn. No Modem Non-Return fee applies; (ii) for all other modems, including new Modems that are issued to you under your Plan – you must return the Modem within 30 days of your Plan begin cancelled or withdrawn. If your Plan is cancelled or withdrawn within 24 months of connecting and you do not return the Modem in Good Working Order within 30 days, a Modem Non-Return Fee will apply.  The Non-Return Fee is $0 when you stay connected for 24 months (‘Device Period’). If you do not return the Modem, you will be charged a Non-Return Fee calculated by $7.50 x number of months remaining of the Device Period. The total maximum cost of not returning the Modem is $180. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment. If you require a modem replacement, you may be provided with a new or refurbished modem and the terms applicable to that type of modem will apply. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of Vision activation at your premises. If you bring your own Compatible Modem, it must comply with the minimum specifications available at vodafone.com.au. Devices manufactured before 2013 may struggle to achieve the speeds available on the Vision Max plans. You should check with your device manufacturer or check the device specifications on your Compatible Modem to identify the speed capabilities and limitations of the device. Vodafone Vision is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone Vision service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, EFTPOS machines, lift emergency phones and some email or fax services.