Connecting to nbn^® with a
Vodafone modem

Depending on the installation type, and if you require installation by an nbn^® technician, someone over the age of 18 years will need to be present at the premises for the appointment. You can check whether someone will need to be present for the appointment through My Vodafone.

If you miss your installation appointment, give us a call on 1300 801 122 to reschedule.

If you experience a problem during the installation process, call us on 1300 801 122 and we’ll work with nbn co ltd. to resolve the issue.

Your contract will start when your Vodafone nbn^® service is successfully installed and activated.

You can check your activation date through My Vodafone.

Depending on the technology type of your service, you may be able to use your existing modem on Vodafone nbn®. We may not be able to help, service or troubleshoot your modem if you call for technical support.

Fibre to the Node (FTTN) & Fibre to the Building (FTTB) connections
If you have a FTTN or FTTB connection and you want to bring your own modem, it will need to be a VDSL compatible modem.

Fibre to the Premises (FTTP) & Hybrid Fibre Coaxial (HFC) connections
If you have a FTTP or HFC connection, most standard broadband modems should work. You'll need a compatible high-speed modem for NBN Home Fast+, Superfast, or Ultrafast plans (including mobile customers upgraded from an NBN Essential+ plan).

You can keep your landline phone number with our Vodafone Mobile Landline service for $5 a month.

We don’t offer a home phone line with Vodafone nbn®. If you currently have a home phone line, it may be disconnected when Vodafone nbn® is installed, depending on the technology type. If it’s disconnected, you’ll lose any services associated it.

Devices that use home phone lines
Existing technologies or devices that use your home phone line service may not be compatible with Vodafone nbn® and may no longer work after installation. These include but are not limited to:

• Medical devices or alarms with autodiallers and emergency call button capabilities
• Security alarms or services
• EFTPOS terminals
• Lift emergency phones
• Fax and Text Telephones (TTY) devices or services

Check with the manufacturer to see if your device is compatible on Vodafone nbn®. For more information on device compatibility, check out the nbn co ltd. website.

Priority Assistance
Since Vodafone nbn® does not come with a home phone line, we are unable to offer Priority Assistance.

Priority Assistance is a service designed to help Australians who have, or live with someone who has a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.

For more information, check out the Australian Communications and Media Authority website.

If you have an email address with your current provider, check with them whether you can keep the email when you sign up to Vodafone nbn®.

If you have a pay TV subscription or other services bundled with your current provider, check with them about unbundling the services.

Your AVC ID is a unique 15‑character number that identifies your nbn® service – for example, AVC123456789000. You’ll need your AVC ID if you want to transfer your nbn® service to another provider. 

If your nbn® service is with Vodafone, your AVC ID is listed on your bill. You’ll find it in the Internet or Broadband section as Access Service ID (AVC ID).

1. Log in to My Vodafone
2. Open the main menu
3. Select Bills and payments
4. Tap View and pay bills
5. Choose Download bill
6. Look for Access Service ID (AVC ID) next to your nbn® plan

Learn more about Access Service ID (AVC ID)