Connecting to Opticomm
with a BYO modem
Set up your own modem
To get online using your own compatible modem, simply follow the step-by-step instructions in our setup guide. You may need to install Adobe Reader on your device to view PDF files.
BYO modem requirements for Opticomm
To connect to Opticomm with your own modem, it must meet some technical requirements. If you’re on a high‑speed plan, your modem will require some additional features.
For your modem to work with your Opticomm service, it must:
- Support PPPoE connections (which may require you to update your modem settings from the default IPoE setting); and
- Have a WAN port to connect to your Opticomm Connection Box via Ethernet cable
You should be able to find this information on the modem seller’s or manufacturer’s website. Alternatively, you can check the barcode sticker on the modem for the make and model and search its technical specifications online
If you’ve signed up to an Opticomm 500, 750 or 1000 plan, your BYO modem should also feature:
- Gigabit Ethernet ports or better
- Wi-Fi 6 (802.11ax) or late
If your modem doesn’t have these features, you may not experience the maximum speed of your plan.
Improving your internet connection
Here are some tips on how to improve your internet speed.
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Connect with Ethernet
Connect your devices via Ethernet cable instead of Wi-Fi
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Use the latest Ethernet cables
Use CAT5e Ethernet cables or better
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Use Band Steering
Use a modem with
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Add Wi-Fi Mesh
Add a Wi-Fi Mesh to your home network for stronger signal and better coverage
Opticomm support articles
Frequently asked questions
Opticomm is a privately owned fibre network, separate to the nbn® network. It offers a competitive range of basic, mid and high-speed plans, suitable for all types of users and households.
Our Opticomm plans run on Fibre to the Premises (FTTP) technology and Fibre to the Riser (FTTR) technology.
Unlimited data
All Vodafone Opticomm plans come with unlimited data so you can stream, download and share what you love. Fair Use Policy applies. T&C apply.
Super Wi-Fi with the latest Wi-Fi 7 technology
Our Vodafone Super Wi-Fi Modem, paired with Super Wi-Fi Mesh, creates a powerful, self-optimising network. The result? Smarter coverage, stronger performance and connection that just works. T&C apply.
Month-to-month plans
All Vodafone Opticomm plans are month to month, so you can change or cancel your plan to suit your needs at any time without paying a fee. If you have a plan with a Vodafone Super Wi-Fi Modem, and cancel within 24 months, simply pay out your modem when you leave on your next bill.
Receive modem
If you signed up to a plan with a modem, we’ll send you the Vodafone Super Wi-Fi Modem with free next day delivery on orders approved by 12pm weekdays.
Opticomm installation
We’ll let you know if you need an Opticomm installation appointment.
Connect to Opticomm
Once your service is activated and your modem is setup, you'll then be able to connect to the Opticomm network. If you need help, check out our modem setup guide.
Optional Mobile Backup feature
With the Vodafone Super Wi-Fi Modem, you can configure the modem to connect to your phone's mobile hotspot before your Opticomm service is active. The feature uses your mobile data at your own cost. If you use the Mobile Backup feature, you’ll automatically come off your mobile data once your Opticomm service is ready to go.
Typically, you can swap to Vodafone Opticomm with little downtime. It’s recommended that you confirm with your old service provider if there are any termination fees prior. Once your Vodafone Opticomm service is connected, make sure to confirm with your previous provider that your service has been cancelled.
This depends on the type of fibre technology installed at your address and if an appointment is required. Here are some estimated timeframes (which may be subject to change):
- If no appointment is required for connecting the Opticomm service, then can take 2–5 business days to get you connected.
- If an appointment is required, it can take 5–10 business days to get you connected.
Depending on your address and connection requirements, you may be charged additional fees to get connected to the Opticomm network. These fees may be used to cover the cost of:
- Installing fibre at new or subdivided premises which has no pre-existing connection to the network. Also known as a New Development Charge
- Technician appointments for fault rectification
Certain devices, equipment or services may be impacted and no longer operate including but not limited to, medical devices or alarms, security alarms, EFTPOS machines, lift emergency phones, fax services and existing pay TV services. Please contact the device or equipment manufacturer or service provider if you are unsure if you will be impacted. Vodafone does not offer Priority Assistance.
By connecting to Opticomm, your existing smart wiring setup may need to be re-wired to work with your Opticomm service. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.
Vodafone Super Wi-Fi is your ticket to fast, reliable room-to-room connection – so you can scroll, stream and stay connected without a second thought.
The system pairs the Vodafone Super Wi-Fi Modem with up to 3 Super Wi-Fi Mesh units to create one powerful, self-optimising network. The result? Smarter coverage, stronger performance and connection that just works.
Wi-Fi 7 is the latest leap in wireless tech – and it’s a big one. Think faster downloads, smoother streaming and lower lag, even when your whole household is online.
It’s designed to handle more devices at once. Whether you're gaming in 4K, video calling from the kitchen or streaming in every room, Wi-Fi 7 keeps things speedy and stable on our high-speed plans. Compatible devices required.
Both help boost your Wi-Fi, but they work in different ways. Extenders stretch your signal. Mesh systems surround you with it.
Wi-Fi extender: Think of it as a signal repeater. It grabs the Wi-Fi from your modem and rebroadcasts it to reach further. It’s simple and affordable, but can sometimes slow things down or create a separate network name.
Wi-Fi mesh: This is next-level. Mesh uses multiple devices placed around your home. They all talk to each other and your modem, creating one network with strong signal everywhere. No switching networks, no dropouts – just smooth coverage throughout your home.