Our 4G network now covers 23 million Australians and is our best ever. While we continue to support you on our best ever 4G network, since mid-2020 Vodafone’s 5G network is progressively being rolled out to selected areas in Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. As our 5G network matures it will mean a faster and more responsive network, plus increased device connectivity. For more info, check out our 5G support page.
We’re so confident in our network coverage, we guarantee it. If you’re a new customer signing up to a plan and not satisfied with our network coverage within the first 30 days, you can leave us. We’ll even refund any monthly plan fees or device instalments that you’ve paid - just return your device in its original packaging within 10 days of your claim. You’ll only have to pay for usage charges or charges for services not included in your plan, which were incurred up to when your cancellation is finalised. Only up to 9 connections for Business customers. See below for T&C. If you’d like to take us up on our Network Satisfaction Guarantee, contact our team by calling 1300 551 198 or head in store.
Providing better coverage and choice to regional Australians is one of our core commitments at Vodafone. As part of our involvement with the Australian Government’s Mobile Black Spot Program, we’re proud to be investing more than $20 million to build 75 new towers in New South Wales, Tasmania, Queensland. Western Australia and Victoria. Check out our interactive map for tower locations or find out more about our Mobile Black Spot Program.
While we continue to support you on our best ever 4G network, since mid-2020 Vodafone’s 5G network is progressively being rolled out to selected areas in Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. To access the 5G Network you will need a 5G approved device in a Vodafone 5G Coverage area. In non-5G coverage areas, you'll use our 4G or 3G networks. Actual speeds vary due to location & network congestion. Head to our 5G page for updates and to check when 5G will be coming to your area.
P3 report states that Vodafone “had the best aggregate voice and data performance” in Major Cities. Based on a combination of all voice and 4G-preferred data performance results. *Major cities in Drive Tests were Sydney, Melbourne, Adelaide, Perth, Brisbane, Geelong, Wollongong and Newcastle. Walk Tests were Sydney, Melbourne, Adelaide Brisbane and Perth. Testing conducted by P3 Communications between 5-18 November 2016 using Android devices.
4G available with a 4G device, and plan with Vodafone Alerts. 4G in selected cities in Australia. Use our network coverage checker here to find out where 4G is available.
Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. Use our network coverage checker here to find out where our network is available.
30 Day Network Satisfaction Guarantee
These terms and conditions are only for personal accounts and business accounts up to 9 connections. For eligibility criteria and terms for business accounts with ten or more connections - call 135 888 for details.
It's available to you if you're a new Vodafone customer, approved for a postpaid plan only, and it doesn't count for upgrades or rate plan changes. To make a claim, you can give us a call on or 1555 (if you are calling from a Vodafone device) or 1300 551 198 (if you are calling from a non-Vodafone device). You'll need to return your new device(s), with all its original packaging and accessories within 10 business days of making the claim. We will discuss a return process that works for you when you contact us. You have to be sure that the device is undamaged and as it was when you took it out of the box. You’ll also need your proof of purchase (receipt).
You will only have to pay for excess usage charges, or charges for services that aren't included in your plan (for example, roaming, international calls or calls to premium numbers) or if applicable a New Development Fee or other charges for call outs when there is a missed appointment or where no fault is found by nbn™, that you have incurred up to the date the cancellation is finalised (if you are a 12 and 24 month plan customer) or on the final day of your first billing cycle (if you are a SIM only month to month plan customer). If you are a 12 or 24 month plan customer, it is considered finalised on the date you return everything, in original condition, to a participating network guarantee store, unless you are transferring your number or nbn™ service to another carrier - in that case it will be finalised once everything's returned and your number or nbn™ service has been successfully transferred. Under this guarantee, we can't actually refund you for any additional accessories that you've purchased. If you decide you want to keep your device(s), then we'll obviously need you to pay for it - you'll see this on your final bill.
If you purchased a modem outright on a month-to-month mobile broadband or Vodafone nbn™ plan, we'll refund the cost of it when you return it in its original condition. If you're adding a new service to your current Vodafone account, the 30 Day Network Satisfaction Guarantee only applies to the new service and not to existing services on the account - unless, of course, they are less than 30 days young themselves and also eligible.
If there are any credits on your account that have been given to you by Vodafone, they won't be refunded, exchanged or redeemable for cash when you claim.
Where you have an individual plan, the 30 Day Network Satisfaction Guarantee applies to a maximum of one mobile, one mobile broadband and one Vodafone nbn™ claim per person per year. Where you have multiple shared plans, the 30 Day Network Satisfaction Guarantee applies to a maximum of one claim per plan on up to 10 claims per account, per person per year.
None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth). Vodafone Pty Limited ABN 76062954554.
Available on postpaid plans on compatible devices in Australia. To use, enable VoLTE and Wi-Fi calling on your handset. Wi-Fi Calling may not be supported by all Wi-Fi connections, and is subject to Wi-Fi carrier availability in your building/ area and firewall settings for that Wi-Fi connection. Incurs both your Wi-Fi carrier's third party charges as well as using your plan's inclusions.
Estimated coverage and speeds should be taken as a guide only. Whilst we try to ensure accuracy, factors such as building construction, local conditions, device and software, download source and network traffic may impact your experience.