This support article provides some useful information around the Government’s School Student Broadband Initiative (SSBI).
The School Student Broadband Initiative, also shortened to SSBI, is an Australian Government initiative designed to provide internet access to Australian families with school-aged children. While most households in Australia have access to the internet, some do not, and this may place children at a disadvantage to their classmates. The Australian Government has committed to providing up to 30,000 families with an nbn® service for 12 months at no cost in order to boost education opportunities. Vodafone is proud to be a participant in this important initiative.
As a participant in the School Student Broadband Initiative, Vodafone is offering an nbn® service to qualifying households for 12 months at no cost. The nbn® service will have a typical evening speed of 50Mbps. In addition, a modem with 4G back-up support will also be provided at no extra cost.
Typical evening speed is subject to change is measured 7pm – 11pm. Speeds vary. 4G backup is subject to mobile coverage availability and limited to 20/2Mbps.
If you have been nominated and are eligible for this initiative, then please contact Vodafone on 1800 171 005 to organise connection of your service. The operating hours of our contact centre are Monday to Friday, 8.30am to 5.00pm AEDT/AEST.
Actual speeds for FTTB/N/C services to be confirmed. Speed will vary on a number of factors such as technology type, plan choice and internet traffic demand. Please see our Speed Guide for more information.
To take advantage of this government initiative, you must be nominated by a third-party organisation. If you believe you are eligible for this initiative but have not been nominated, you can find more details of how to be nominated through the Federal Government’s website.
No, there are no upfront costs if you sign up to the SSBI through Vodafone. The purpose of the SSBI is to provide families who currently do not have access to the internet with an nbn® service at no cost. If you choose to sign up with Vodafone as part of the SSBI, you will not have to pay for your modem or for your nbn® service for the first 12 months.
You do not have to be an existing customer to access the SSBI through Vodafone. If you’re eligible for this initiative, you will be able to sign up as a new Vodafone customer in order to take advantage of this initiative.
With Vodafone, our SSBI nbn® service has typical evening speeds of 50Mbps. Typical evening speed is subject to change is measured 7pm – 11pm. Speeds vary. Actual speeds for FTTB/N/C services to be confirmed.
For more information on nbn speeds, check out our Speed Guide.
For troubleshooting and installation support, please visit our nbn® support page.
SSBI nbn® Plan
For personal use only by approved persons or families that: (a) are deemed eligible to participate in the School Student Broadband Initiative (“SSBI") by NBN; and (b) provide Vodafone with an eligible SSBI voucher code (“Eligible Families”). Eligible Families participating in the SSBI will receive the Vodafone (NBN50) Essential+ with 4G Backup plan with all fees waived (“SSBI NBN Plan”) for 12 consecutive months (“Plan Period”). Available by calling customer care only at 1800 171 005 and quoting your SSBI voucher code. Offer available until 30 September 2023, unless extended. You must use the Vodafone supplied NBN modem with the SSBI NBN Plan. Your minimum monthly spend will be $0 per month. You can cancel at any time by calling customer care on 1800 171 005. If you choose to change to another retail service provider or change NBN plans before the end of the Plan Period, you are likely to lose access to the SSBI NBN Plan. You will not be charged for the SSBI NBN Plan. There is no charge for the Vodafone supplied NBN modem and it is yours to retain at the end of the Plan Period. Before the end of the Plan Period, Vodafone will contact you to advise you of your NBN plan options.
Vodafone (NBN50) Essential+ 4G Backup nbn® plan Key Facts Sheet:
Vodafone nbn® plans
Vodafone Wi-Fi Hub™ 3.0 can operate with a maximum of 128 compatible Wi-Fi enabled devices at any one time. Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. Typical Busy Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The speeds you experience will vary on a number of factors such as the nbn® technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.
For FTTB/FTTN/FTTC services only
If you’re connecting to the nbn™ using FTTB/FTTN/FTTC technologies, then we’ll check your maximum attainable line speed once we receive this information from NBN after activation. If the maximum line speed at your address doesn’t support the speed tier of your SSBI NBN Plan (NBN50), we’ll let you know, and give you the option to: (1) remain on your SSBI NBN Plan (no action required); or (2) terminate your SSBI NBN Plan, free of charge (you must contact Vodafone to terminate your service). As there is only one SSBI NBN Plan (NBN50) available under the SSBI which is charged at $0 over the Plan Period, no refunds or plan downgrade will be available to you.
Vodafone Wi-Fi Hub™ 3.0
Vodafone Wi-Fi Hub™ 3.0 utilises Wi-Fi 6 technology and in comparison to Wi-Fi 5 is capable of supporting up to four times as many Wi-Fi enabled devices. Wi-Fi 6 is the next generation of Wi-Fi.
Vodafone 4G Backup
Vodafone 4G Back-up is a complimentary service for 4G Backup nbn® plans only that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™ 2.0 or Vodafone Wi-Fi Hub™ 3.0 (“Modem”) with a Vodafone SIM on our network. 4G Back-up is available from when you receive your Modem until your nbn® service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone nbn® during confirmed local nbn® faults. This excludes mass nbn® outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies.
The process for installation of Vodafone nbn® will vary depending on the nbn® service type available at your premises. We will inform you of the process for installation at your premises when you sign-up. If you require installation by an nbn® technician they will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone nbn® installed. You are responsible for setting up your Vodafone Wi-Fi Hub and your Wi-Fi network.
nbn®, NBN Co and other nbn® logos and brands are trademarks of NBN Co Limited and used under licence.