nbn® modem setup

From the app  

You can configure 3 devices to connect as a mobile hotspot backup through the My Internet Connect app (Android / iOS).

1. Open the App on your device. 
2. Tap on the settings icon. 
3. Under Network Management, select Mobile Backup. 
4. Switch the Mobile Backup toggle to the on position.  
5. Select Add a backup network. You’ll get the option to Search for Nearby Network. 
6. You'll see a prompt asking you to enable your personal hotspot. Check out our device guides. 
7. Choose your personal hotspot from the list and enter the password. 
8. Tap the checkmark at the top of the screen to save your settings.

From the Modem Dashboard 

1. Open your web browser and go to 192.168.1.1. 
2. Log in with the default password found on the modem's barcode sticker or use your custom password. 
3. From the left pane, click Network. 
4. Under WAN, select Mobile Backup. 
5. Enter the Name and Password linked to your mobile hotspot into the Wi-Fi name 1 and Wi-Fi Password 1 fields. Note: Please disconnect your mobile from the nbn® modem Wi-Fi to enable the Mobile Backup feature. 
6. Click Save settings. 

You can manually reset the Wi-Fi Hub™ 3.0 back to its default settings by following these steps.

Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.

Using the Reset button

1. Turn on the Wi-Fi Hub™ 3.0

   Make sure the Vodafone Wi-Fi Hub™ 3.0 is turned on.

2. Push reset button

   Push reset button Use a ball point pen or a paper clip to push the reset button for 10 seconds and then release it. The reset button is located next to the DSL port.

3. Wait 20 seconds

   After about 20 seconds, all the lights except for the power light will turn off.

4. The Wi-Hub™ 3.0 will restart

   The Vodafone Wi-Fi Hub™ 3.0 will restore to its initial configuration and will restart.

         5. Check the device label

You can find the original Wi-Fi Hub™ 3.0 password and Wi-Fi credentials on the device label, which is underneath the modem.

From the Modem Dashboard

1. Open your web browser and go to 192.168.1.1. 
2. Log in with the default password found on the modem's barcode sticker or use your custom password. 
3. Select Administration from the left pane, then Backup/Restore Setting. 
4. Click Restore to Factory Defaults. 
5. Wait for the factory reset to complete. After the factory reset, your modem will restart. 

Reconnect using the original modem password and Wi-Fi credentials found on the label on the bottom the modem.

You can only do this on the My Internet Connect App (Android / iOS). 

1. Open the App on your device. 
2. Tap on the settings icon. 
3. Under User Management, select Parental Control. 
4. Click Add New Schedule. 
5. Select the User(s) or Device(s) you want to control. 
6. Enter a Schedule Name and then set the Schedule Time and Days. 
7. Tap Save at the top of the screen then OK. 

Note: You can pause/resume a Schedule at any time by toggling the switch on/off. 

This will block the websites accessed from your browser but may not always work for a mobile app. You may also need to block multiple URLs.

The Super Wi-Fi Modem includes a built-in URL Blocking feature from the modem dashboard. This allows you to block access to specific websites directly from your browser, which can be useful for parental controls, productivity, or network security.

Note: URL blocking only works if the link is 36 characters or shorter, but this limit will be lifted after your first firmware update. This will increase the maximum supported URL length to 100 characters.

1. Open your web browser and go to 192.168.1.1.
2. Log in with the default password found on the modem's barcode sticker or use your custom password.
3. Choose Network from the left pane. 
4. Under Firewall, select URL Blocking.
5. Enter the URL you want to block.
6. Click Save Settings.

Tips for effective URL blocking:

1. Use simple URLs: Stick to the main domain (e.g. facebook.com) rather than long or specific page links.
2. Test the block: After saving, try accessing the site from a browser to confirm it’s blocked.
3. Block related domains: Some services use multiple URLs (e.g. youtube.com, ytimg.com). Blocking all related domains may be necessary.

You can change the Wi-Fi Name and Password from the modem dashboard or through the My Internet Connect app (Android / iOS).

From the app

1. Open the App on your device. 
2. Tap on the settings icon.
3. Under Network Management, select Wi-Fi Settings.
4. Enter your desired new password in the Wi-Fi Password field. Note: If Band Steering is toggled OFF, you will need to update the password for both 2.4GHz and 5GHz Wi-Fi. We recommend you use the 5GHz Wi-Fi unless your devices are too old to connect to the 5GHz network.
5. Select Save at the top of the screen to save your settings 

From the Modem dashboard

1. Open your web browser and go to 192.168.1.1.
2. Log in with the default password found on the modem's barcode sticker or use your custom password.
3. From the left pane, click Wi-Fi.
4. Under Basic, enter your desired new password in the Wi-Fi Password field. Note: If Band Steering is toggled OFF, you will need to update the password for both 2.4GHz and 5GHz Wi-Fi.
5. Hit Save Settings to finish. If your device is connected over Wi-Fi, you'll need to reconnect using your new password.

You’ll use this password to log in to both the app and the modem dashboard.

From the app

1. Open the App on your device.
2. Tap on the settings icon.
3. Under Security, select Change Login Password, then Continue.
4. Enter your current password and click Submit. Note: The Login Password can be found on the bottom of the modem.
5. Enter your new Login password and confirm it by typing it again.
6. Select Save at the top of the screen to save your settings.
7. Click Continue.

From the Modem Dashboard

1. Open your web browser and go to 192.168.1.1.
2. Log in with the default password found on the modem's barcode sticker or use your custom password.
3. From the left pane, click Administration.
4. Under Password Settings enter your Current Password, then add your desired password into the New Password and Re-Enter Password for Verification fields. You can click the eye icon in the text boxes as you’re typing to show/hide the characters and make sure they match. 
5. Hit Save Settings.

You can manually reset the Wi-Fi Hub back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.

1. Turn on the Wi-Fi Hub.

   Make sure the Vodafone Wi-Fi Hub™ is turned on.

2. Push reset button

   Use a ball point pen or a paper clip to push the reset button for 7 seconds and then release it. The reset button is located next to the USB port.

3. Wait 20 seconds

   After about 20 seconds, all the lights except for the power light will turn off.

4. The Wi-Hub will restart

   The Vodafone Wi-Fi Hub™ will restore to its initial configuration and will restart.

5. Check the device label

   You can find the original Wi-Fi Hub password and Wi-Fi credentials on the device label, which is underneath the modem.

Your Wi-Fi Hub will update its firmware automatically. However, if there’s a problem you can also manually download the latest firmware update file and apply the update by following these steps:

Wi-Fi Hub™

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Settings’ on the top menu.
2. Choose the ‘Firmware Upgrade’ tab from the side menu and click ‘Select File’.
3. Download the latest firmware update file.
4. Select the firmware update file you’ve downloaded to begin the update.

Wi-Fi Hub™ 2.0

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Management’ on the top menu.
2. Choose the ‘Upgrade Firmware’ tab from the side menu and click ‘Select File’.
3. Download the latest firmware update file.
4. Select the firmware update file you’ve downloaded to begin the update.

Wi-Fi Hub™

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Internet’ on the top menu.
2. Choose the ‘Parental Controls’ tab from the side menu.
3. In the ‘Add Access Control Rule’ pop-up menu, set the rule name, device, time and other details to control Wi-Fi access for your desired devices.
4. Click ‘Save’.

Wi-Fi Hub™ 2.0

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Advanced Setup’ on the top menu.
2. Choose the ‘Parental Controls’ tab from the side menu.
3. Click ‘Add’. In the pop-up menu, set the name, device, time and other details to control Wi-Fi access for your desired devices.
4. Click ‘Save’.

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Wi-Fi’ on the top menu.
2. Choose the ‘Analyser’ tab from the side menu to see the results of the latest scan from your local area gateway.

If you have a device such as a phone or laptop connected to the Vodafone Wi-Fi Hub network (either via Wi-Fi or Ethernet), to enable USB sharing follow these steps:

Wi-Fi Hub™

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Settings’ on the top menu.
2. Choose ‘Content Sharing’
3. Click ‘enable content sharing’ (button will show as green once enabled) and click ‘apply.’

Wi-Fi Hub™ 2.0

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Management’ on the top menu.
2. Choose ‘Access Control’ and click through to ‘Services Control’.
3. Click ‘enable’ by the ‘SAMBA’ option and click ‘apply’. SAMBA will show as ‘ticked’ when it is enabled.
4. Go to ‘Advanced Set Up’ and choose ‘Storage Service’.
5. Click on ‘add’ and create your username and password.

You will now be able to see your files across your network if you browse to the location 192.168.1.1.

When you first logon to your networked drive you’ll be asked to provide your login credentials to access the USB drive. These are the credentials that you’ve made for the storage service.

To view USB devices currently inserted into your device follow these steps:

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Settings’ on the top menu.
2. Choose "USB."

By setting your modem to 'Auto Channel Selection' will ensure your modem is automatically looking for the best available channel.

Here are the steps to check that your modem is set to Auto Channel Section. It's best to use an ethernet cable, rather than Wi-Fi, otherwise you may lose your connection when you apply the changes.

1. Login

   Login to your Vodafone Wi-Fi Hub™ by copying and pasting 192.168.1.1 into your browser.

2. Wi-fi settings

   Navigate to the Wi-Fi settings.

3. Channel selection

   Check your modem’s Wi-Fi is set to “Auto Channel Selection”.

4. Restart if selected

   If this was already selected, restart your device.

5. Turn on Auto Channel Selection

   If this wasn’t selected, then choose ‘Auto Channel Selection’ for both the 2.4GHz and 5GHz bands, then click apply the changes before restarting your device.

You can manually set the channels on your 2.4GHz signal, by following these steps.

1. Go to dashboard

   If you are connecting via Wi-Fi, then change the Wi-Fi channel on your Wi-Fi Hub by navigating to the modem’s dashboard page and selecting Wi-Fi tab.

2. Select channels

   Under Setup, for the 2.4GHz band, select 1, 6, or 11 from the Channel drop-down.

3. Apply

   Click Apply.

You can manually reset the TP-Link VX420-G2H back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network. 

1. Turn on the TP-Link modem 
   Make sure the TP-Link VX420-G2H is turned on.
2. Push reset button 
   The reset button is located above the on/off button. Use a ball point pen or a paper clip to push the reset button for 10 seconds and then release it. All lights will flash once.
3. The modem will restart 
   The TP-Link VX420-G2H will restore to its initial configuration and will restart. This may take several minutes.
4. Check the device label 
   You can find the original TP-Link VX420-G2H password and Wi-Fi credentials on the device label, which is underneath the modem.

Parental Controls on the TP-Link VX420-G2H has two parts – Device Control and Content Control.

1. Go to the dashboard by typing 192.168.1.1 into your browser and log in.
2. Choose the ‘Parental Controls’ tab from the side menu.
3. Set the ‘Parental Controls’ toggle to ‘On’ and click ‘Add’.
   • Select ‘View Existing Devices’, then under ‘Operation’, click the plus icon (+) next to the devices you want to restrict.
   • Select the clock icon beside ‘Effective Time’ and click and drag to highlight the days and hours. Once done, click ‘OK’.
   • Enter a ‘Description’, then click ‘OK’.
4. Set the ‘Content Restriction’ toggle to ‘On’.
   • If you want to restrict all access or only allow a few websites, select ‘Whitelist’ and click the plus icon (+) next to ‘Add a New Keyword’. Don’t add keywords if you want everything restricted.
   • If you only want to restrict a few websites, select ‘Blacklist’ and click the plus icon (+) next to ‘Add a New Keyword’.
5. Click ‘Save’.

Setting your modem channel to 'Auto’ will ensure it automatically looks for the best available Wi-Fi channel.

1. Login
   Go to the dashboard by typing 192.168.1.1 into your browser and log in.
2. Wireless settings 
   Select ‘Advanced’ and choose the ‘Wireless’ tab, then ‘Wireless Settings’.

To check that your modem is set to Auto Channel Selection, follow the steps below. It’s best to use an ethernet cable rather than Wi-Fi, otherwise you might lose your connection when you apply the changes.

1. Turn on Auto Channel Selection Set the ‘Band Steering’ toggle to ‘On’. This helps devices run faster by assigning them to the best wireless bands based on conditions like network demands. 

You can manually set the channels on your Wi-Fi by following these steps:

1. Turn off Auto Channel Selection 
   Set the ‘Band Steering’ toggle to ‘Off’.
2. Select channels 
   Click ‘2.4GHz’ and change ‘Channel’ to 1, 6 or 11, then click ‘Save’.
   Click ‘5GHz’ and change ‘Channel’ to 36, 40, 44 or 48, then click ‘Save’.

Check your nbn® connection box
This option is only needed if your technology type means you have an nbn® connection box in your home. This includes Fibre to the Premise (FTTP), Fibre to the Curb (FTTC) and HFC (Hybrid Fibre Co-axial or Cable) services.

For nbn® FTTP
Check that the POWER, OPTICAL, ALARM and UNI-D lights on the nbn® connection box are green or amber.

The UPDATE light should be off. If it’s green, the connection box is downloading an update. If it’s red, the connection box has failed to download an update, and you’ll need to contact us to resolve this with nbn®.

If the OPTICAL light is off, the connection box is disabled, and you’ll need to contact us to resolve this with nbn®.

For nbn® FTTC:
Check that the LAN, DSL, POWER and CONNECTION lights on the nbn® connection box are blue or amber. A flashing LAN light is normal. It indicates there’s local network activity.

For nbn® HFC
Check that all lights on the nbn® connection box are green.

If the DOWNSTREAM or UPSTREAM is flashing, a firmware upgrade is in progress. This should take 10 minutes or less.

If the UNI-D1 or 2.5G port on the back of the nbn® connection box is amber, a device is plugged in with an older CAT5 ethernet cable, which may not support the full speed of your nbn® plan. We recommend switching to a CAT5e or CAT6 ethernet cable.

If any of the lights are off or red:

• Visit our network status page to see if there are any known issues in your area.
• Locate your nbn® connection box and modem and ensure that they are connected correctly, with cables in good condition and plugged in securely.
• Turn off the electrical outlets for both the nbn® connection box and your modem and leave them off for at least 10 seconds.
• Switch both outlets back on and wait for the box and modem lights to settle, then attempt to view a website If your nbn® connection box remain unlit or red after rebooting, please contact us for assistance.

Check your Vodafone Super Wi-Fi Modem

Check that the light on the front of your Vodafone Super Wi-Fi is solid green and not flashing. If any of the lights are off/flashing/red, follow these steps:

1. Visit our network status page to see if there are any known issues in your area.
2. Check that all cables are connected properly and not damaged. Check out our setup guide to show you how to plug in your modem correctly. You’ll need to replace any broken or chewed cables.
3. Perform a Power Cycle by turning off and unplugging the Vodafone Super Wi-Fi Modem, waiting 30 seconds, then plugging it back into the power outlet and pressing the ‘ON/OFF’ button on the back of the modem.
4. Give the modem several minutes to reconnect and for the front light to turn solid green, then see if you can visit a website.
5. If any of the lights remain off or flashing or are solid red or solid orange, there may be a pending firmware update. You can perform a factory reset on the Vodafone Super Wi-Fi Modem which will automatically install any updates.

If the modem’s front light is still not solid green, give us a call on 1300 801 122.

You can configure your mobile backup while we investigate.

Connection speeds through the nbn® network will vary. There are many factors that affect the speed you'll receive.

If you're experiencing slower than usual connection speeds using your Vodafone Super Wi-Fi Modem, here are some troubleshooting steps.

1. Run a speed test
   Head to the Speedtest website on your device and follow the prompts. It's best to test your speed at various times during the day.
2. Check your devices 
   You can check the connection speed of specific devices in the My Internet Connect app. 
   • Open the App on your device.
   • From Home, tap on the Modem icon
   • Tap on Connected Devices and select the device you want to check.
   • Tap Connection Speed, then Start. 
3. Switch between the 2.4GHz and 5GHz signal To switch between 2.4Ghz and 5Ghz first band steering must be disabled. Enabled by default, band steering combines both 2.4Ghz and 5Ghz into one network. First log in to the modem and switch off band steering under the ‘Wi-Fi settings tab. Save this setting, and you can then connect devices to either the 2.4Ghz or 5Ghz.
4. Run a speed test again Head to the Speedtest website again and follow the prompts to see if the speed improves.

Still experiencing slow speeds?
There may be an issue with your connection to the nbn® network. Connect your computer to the Vodafone Super Wi-Fi Modem with an Ethernet cable and run a speed test again using the Speedtest website. Once you have the results, use live chat on this page and we can investigate.

If your Vodafone Wi-Fi Hub™ has switched to 4G Backup and the ‘3G/4G’ light has turned on, the nbn^® connection should automatically reconnect to the nbn^® network when it becomes active again. You’ll know when the nbn^® network is active when the ‘internet’ light is activated and the ‘3G/4G’ light has turned off.

If your Vodafone Wi-Fi Hub™ does not switch back to the nbn^® network, you may be able to manually switch it back. There may be an issue with the nbn^® connection device or the Vodafone Wi-Fi Hub™. If you follow these steps and still haven’t reconnected to the nbn^® network, please give us a call on 1300 801 122. Our team can then troubleshoot and arrange an nbn^® technician if required.

nbn^® connection device issue

This option is only needed if your technology type means you have an nbn^® connection device in your home connected to the Vodafone Wi-Fi Hub™ (including Fibre to the Premise, Fibre to the Curb, Hybrid Fibe Co-axial or Cable).

Check that all four lights on your nbn^® connection device are on and not flashing. If any of the lights are off or flashing, follow these steps:

1. Use a pin to hold down the ‘reset’ button on the back of the nbn^® connection device for 10-15 seconds until the lights on the front of the nbn^® connection device start flashing.
2. Give the nbn^® connection device up to 20 minutes to reconnect to the nbn^® network.
3. . If all four lights are still not on, or the ‘3G/4G’ light on your Vodafone Wi-Fi Hub™ is on, follow the steps below.

Vodafone Wi-Fi Hub™ 3.0 issue

Check that the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are all solid green and not flashing. If any of the lights are off/flashing/red, or the ‘3G/4G’ light is on, follow these steps:

1. Check that all cables are connected properly. If you have FTTC, FTTP or HFC, make sure the ethernet cable is plugged into the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™. If you have FTTN or FTTB, make sure the nbn^® telephone cable is plugged into the port labelled ‘DSL’ on your nbn^® connection device.
2. Perform a Power Cycle by turning off and unplugging the Vodafone Wi-Fi Hub™, waiting 30 seconds, then plugging the Vodafone Wi-Fi Hub™ back into the power outlet and pressing the ‘power’ button on the back of the Wi-Fi Hub™.
3. Give the Vodafone Wi-Fi Hub™ up to 5 minutes to reconnect to the nbn^® network.

4. If any of the lights remain off/flashing/red, log into the dashboard for the Vodafone Wi-Fi Hub™ and check if there’s a firmware update.

   If you’re unsure how to login, you can also perform a factory reset on the Vodafone Wi-Fi Hub™ which will automatically install any updates.

Vodafone Wi-Fi Hub™ 3.0 factory reset

If your Vodafone Wi-Fi Hub™ is still connected to 4G Backup, you may want to perform a factory reset. Please be aware, performing a factory reset will restore any customization to the default (including any Wi-Fi name or password changes), disconnect any saved devices and automatically install any new firmware updates (this may take up to 10 minutes). Follow these steps:

1. Use a pin to hold down the ‘reset’ button on the back of the Vodafone Wi-Fi Hub™ for 10-15 seconds until the lights on the front of the Vodafone Wi-Fi Hub™ start flashing.
2. Give the Vodafone Wi-Fi Hub™ up to 5 minutes to reconnect to the nbn^® network.
3. If the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are still not solid green, or the ‘3G/4G’ light is on, give us a call on 1300 801 122.

Connection speeds through the nbn^® network will vary. There are many factors that affect the speed you'll receive.

If you're experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™, here are some troubleshooting steps.

1. Run a speed test

   Head to the Speedtest website on your device and follow the prompts. It's best to test your speed at different times during the day.

2. Switch between the 2.4GHz and 5GHz signal

   5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.

3. Run a speed test again

   Head to the Speedtest website again and follow the prompts to see if the speed improves.

4. Still experiencing slow speeds?

   There may be an issue with your connection to the nbn^® network. Connect your computer to the Vodafone Wi-Fi Hub™ or Compatible Modem with an Ethernet cable and run a speed test again using the Speedtest website. With the results, use live chat on this page and we can investigate.

Check your nbn® connection box
This option is only needed if your technology type means you have an nbn® connection box in your home. This includes Fibre to the Premise (FTTP), Fibre to the Curb (FTTC) and HFC (Hybrid Fibre Coaxial or Cable) services.

For nbn® FTTP
Check that the POWER, OPTICAL, ALARM and UNI-D lights on the nbn® connection box are green or amber.

The UPDATE light should be off. If it’s green, the connection box is downloading an update. If it’s red, the connection box has failed to download an update, and you’ll need to contact us to resolve this with nbn®.
If the OPTICAL light is off, the connection box is disabled, and you’ll need to contact us to resolve this with nbn®.

For nbn® FTTC:Check that the LAN, DSL, POWER and CONNECTION lights on the nbn® connection box are blue or amber. A flashing LAN light is normal. It indicates there’s local network activity.

For nbn® HFC
Check that all lights on the nbn® connection box are green.

If the DOWNSTREAM or UPSTREAM is flashing, a firmware upgrade is in progress. This should take 10 minutes or less. If the UNI-D1 or 2.5G port on the back of the nbn® connection box is amber, a device is plugged in with an older CAT5 ethernet cable, which may not support the full speed of your nbn® plan. We recommend switching to a CAT5e or CAT6 ethernet cable.

If any of the lights are off or red:

• Visit our network status page to see if there are any known issues in your area.
• Locate your nbn® connection box and modem and ensure that they are connected correctly, with cables in good condition and plugged in securely.
• Turn off the electrical outlets for both the nbn® connection box and your modem and leave them off for at least 10 seconds.
• Switch both outlets back on and wait for the box and modem lights to settle, then attempt to view a website If your nbn® connection box remain unlit or red after rebooting, please contact us for assistance.

Check your Vodafone Super Wi-Fi modem

Check that the light on the front of your Vodafone Super Wi-Fi is solid green and not flashing. If any of the lights are off/flashing/red, follow these steps:

1. Visit our network status page to see if there are any known issues in your area.
2. Check that all cables are connected properly and not damaged. Check out our setup guide to show you how to plug in your modem correctly. You’ll need to replace any broken or chewed cables.
3. Perform a Power Cycle by turning off and unplugging the Vodafone Super Wi-Fi modem, waiting 30 seconds, then plugging it back into the power outlet and pressing the ‘ON/OFF’ button on the back of the modem.
4. Give the modem several minutes to reconnect and for the front light to turn solid green, then see if you can visit a website.
5. If any of the lights remain off or flashing or are solid red or solid orange, there may be a pending firmware update. You can perform a factory reset on the Vodafone Super Wi-Fi modem which will automatically install any updates.

If the modem’s front light is still not solid green, give us a call on 1300 801 122.

You can configure your mobile backup while we investigate

Connection speeds through the nbn® network will vary. There are many factors that affect the speed you'll receive.

If you're experiencing slower than usual connection speeds using your Vodafone Super Wi-Fi, here are some troubleshooting steps.

1. Run a speed test
   Head to the Speedtest website on your device and follow the prompts. It's best to test your speed at various times during the day.
2. Check your devices
   You can check the connection speed of specific devices in the My Internet Connect app.
   
   • Open the App on your device
   • From Home, tap on the Modem icon
   • Tap on Connected Clients and select the device you want to check.
   • Tap Connection Speed, then Start.
3. Switch between the 2.4GHz and 5GHz signal
   To switch between 2.4Ghz and 5Ghz first band steering must be disabled. Enabled by default, band steering combines both 2.4Ghz and 5Ghz into one network.
   First log in to the modem and switch off band steering under the ‘Wi-Fi settings tab. Save this setting, and you can then connect devices to either the 2.4Ghz or 5Gh.
4. Run a speed test again
   Head to the Speedtest website again and follow the prompts to see if the speed improves.

Still experiencing slow speeds?
There may be an issue with your connection to the nbn® network. Connect your computer to the Vodafone Super Wi-Fi with an Ethernet cable and run a speed test again using the Speedtest website. Once you have the results, use live chat on this page and we can investigate.