Vodafone Wi-Fi Hub™.

This support article will give you technical information and software updates relating to your Vodafone Wi-Fi Hub™ modem.

How to manage internet and Wi-Fi settings.

You can manage the internet and Wi-Fi settings on your Vodafone Wi-Fi Hub™ by first connecting to the device via Ethernet or Wi-Fi, logging in to the dashboard and clicking ‘Wi-Fi’ on the top menu.

You can access the dashboard by typing http://vodafonewifihub or 192.168.1.1 into your browser. Otherwise, you can also access the dashboard by using the login details printed on your Wi-Fi Reminder Card included in the box. You can also find your login details on the label underneath your Wi-Fi Hub.

Can’t log in or forgotten your Wi-Fi Hub password?

You can manually reset the Wi-Fi Hub back to its default settings by following these instructions.

 

Wait for your order

Turn on the Wi-Fi Hub.

Make sure the Vodafone Wi-Fi Hub™ is turned on.

Give us a call

Push reset button

Use a ball point pen or a paper clip to push the reset button for 7 seconds and then release it. The reset button is located next to the USB port.

Wait 3 hours

Wait 20 seconds

After about 20 seconds, all the lights except for the power light will turn off.

Wait 3 hours

The Wi-Hub will restart

The Vodafone Wi-Fi Hub™ will restore to its initial configuration and will restart.

Wait 3 hours

Check the device label

You can find the original Wi-Fi Hub password and Wi-Fi credentials on the device label, which is underneath the modem.

Common tasks with the Vodafone Wi-Fi Hub™.

How to perform a factory reset.

You can manually reset the Wi-Fi Hub back to its default settings by following these instructions.

1. Turn on the Wi-Fi Hub.

Make sure the Vodafone Wi-Fi Hub™ is turned on.

2. Push reset button

Use a ball point pen or a paper clip to push the reset button for 7 seconds and then release it. The reset button is located next to the USB port.

3. Wait 20 seconds

After about 20 seconds, all the lights except for the power light will turn off.

4. The Wi-Hub will restart

The Vodafone Wi-Fi Hub™ will restore to its initial configuration and will restart.

5. Check the device label

You can find the original Wi-Fi Hub password and Wi-Fi credentials on the device label, which is underneath the modem.

How to upgrade your Wi-Fi Hub firmware.

Your Wi-Fi Hub will update its firmware automatically. However, if there’s a problem you can also manually download the latest firmware update file and apply the update by following these steps:

  1. Go to the Wi-Fi Hub dashboard, login and click ‘Settings’ on the top menu.
  2. Choose the ‘Firmware Upgrade’ tab from the side menu and click ‘Select File’. 
  3. Download the latest firmware update file.
  4. Select the firmware update file you’ve downloaded to begin the update.
How to manage parental controls.
  1. Go to the Wi-Fi Hub dashboard, login and click ‘Internet’ on the top menu.
  2. Choose the ‘Parental Controls’ tab from the side menu.
  3. In the ‘Add Access Control Rule’ pop-up menu, set the rule name, device, time and other details to control Wi-Fi access for your desired devices.
  4. Click ‘Save’.
How to access the Wi-Fi Analyser
  1. Go to the Wi-Fi Hub dashboard, login and click ‘Wi-Fi’ on the top menu.
  2. Choose the ‘Analyser’ tab from the side menu to see the results of the latest scan from your local area gateway.
How to enable USB sharing

If you have a device such as a phone or laptop connected to the Vodafone Wi-Fi Hub network (either via Wi-Fi or Ethernet), to enable USB sharing follow these steps:

  1. Go to the Wi-Fi Hub dashboard, login and click ‘Settings’ on the top menu.
  2. Choose ‘Content Sharing’
  3. Click ‘enable content sharing’ (button will show as green once enabled) and click ‘apply.’

To view USB devices currently inserted into your device follow these steps:

  1. Go to the Wi-Fi Hub dashboard, login and click ‘Settings’ on the top menu.
  2. Choose "USB."

How to access 4G Back-up.

While you’re waiting for Vodafone nbn™ to be installed, you can use the complimentary 4G Back-up feature on your Vodafone Wi-Fi Hub™ to access our mobile network until your Vodafone nbn™ service is activated – or for a maximum of 30 consecutive days, whichever occurs first. This means you won’t be without an internet connection prior to installation. The 4G Back-up feature is automatically activated on your Vodafone Wi-Fi Hub.

If you’re unable to connect to Vodafone nbn™ because of a fault on your line, you can also connect to our mobile network with the 4G Back-up feature on your Vodafone Wi-Fi Hub™. This will give you access to the internet through our mobile network while the fault is resolved.

You can use our coverage checker to see where mobile coverage is available. Max speeds are 12Mbps for downloads and 1Mbps for uploads, however actual speeds vary depending on your network coverage, content and location. Fair Use Policy at time of purchase applies. T&C apply.

Latest software update details.
Firmware version: ACR12
Vodafone Wi-Fi Hub™ specifications.

Technical Specifications

  • • Processor: BCM63168
  • • Wi-Fi Chip: BCM4360
  • • Memory: 128MB Flash
  • • RAM: 256MB
  • • Ports: 1 x VDSL2 WAN, 1 x Gigabit Ethernet WAN, 2 x Fast Ethernet LAN
  • • SIM Slot: Secured Nano/4FF SIM Card Slot Compartment
  • • USB: Multi-function USB 2.0
 

Wi-Fi Support

  • • 2.4GHz: 802.11 b/g/n 2x2
  • • 5GHz: 802.11 n/ac
  • • Number of devices: Supports up to 32 devices
 

Network

  • • Connection Modes: Ethernet.
  • • 3G/4G Back-up: Switches to 3G/4G mode when nbn™ service is unavailable.
 

In the Box

  • • Vodafone Wi-Fi Hub™
  • • Quick Start Guide
  • • Wi-Fi Reminder Card
  • • Warranty Card
  • • Power Adaptor
  • • Grey Telephone Cable
  • • Red Ethernet Cable
  • • Yellow Ethernet Cable
 

Size and Weight

  • • H x W x D: 247.8mm x 184.4mm x 47.7mm
  • • Weight: 509g

Vodafone Wi-Fi Hub™ Troubleshooting

Which Wi-Fi network should I connect to?

You can connect multiple devices to either the 5GHz network or the 2.4GHz network using your Vodafone Wi-Fi Hub modem. The 5GHz network is faster and allows you to stream music, video or even just browse the web with better loading times and higher definition.

What can I do if I’m experiencing slow connection speeds?

If you’re experiencing slower than expected connection speeds using your Vodafone Wi-Fi Hub™ or Compatible Modem, there are steps you can do to try and pinpoint the issue.

  1. Make sure you are connected to the 5GHz network. For the best performance you can use an Ethernet cable.
  2. Do a speed test to check your baseline speed.
  3. Troubleshoot your connection issue using the steps below.
How do I perform a speed test and see my baseline speed?

The best way to check your Vodafone nbn™ speeds is by running a speed test.

You should test your speeds at different times during the day. It’s best to run the test while your computer is connected to the Vodafone Wi-Fi Hub™ or Compatible Modem with an Ethernet cable, as this will give you a more accurate result. You can also run the test while connected to 5GHz Wi-Fi near the Wi-Fi Hub, however your Wi-Fi performance may impact your speeds.

Here’s how to run a speed test:

1. Disconnect Wi-Fi devices

Disconnect all Wi-Fi devices connected to your modem.

2. Connect your modem

Connect your modem to your computer with an Ethernet cable.

3. Use the Speedtest website

Open your browser, go to the Speedtest website and follow the prompts.

If your baseline less than 80% of you plan speed, please contact us on 1300 801 122 so we can help fix this issue. If your baseline is at least 80% of your plan speed, continue with the troubleshooting steps.

How do I improve my Wi-Fi speed if my baseline is at least 80% of my plan speed?

Go to where you are most frequently using your nbn connection. Re-run the speed tests and compare the results. If you see significant loss of speed, there are a couple of actions you can do which may help:

  1. Try and place your modem in a central location of your home.
  2. Make sure that you have connected to the 5GHz Wi-Fi network on your device, which is faster than the 2.4GHz network. When you connect your device to your Wi-Fi, if you haven’t changed your Wi-Fi names, then this will be indicated in your network names. On the Vodafone Wi-Fi Hub™ you can see this by looking for ‘Vodafone2.4G’ or ‘Vodafone5G’ in the network name.

If you are still encountering slow speeds, you can check the channel selection in your modem.

How do I check channel selection on my modem?

Setting your modem to ‘Auto Channel Selection” makes sure your modem is automatically looking for the best available channel to ensure you are getting the best internet speed. Checking this will require that you login to your Vodafone Wi-Fi Hub™ or Compatible Modem. To do this we recommend that you go to your modem and use a cabled connection. It is okay to do this over Wi-Fi, but you may lose your connection when you apply the changes. Don’t worry, this will not cause any issues.

1. Login

Login to your Vodafone Wi-Fi Hub™ or Compatible Modem. To login you can copy and paste 192.168.1.1 into your browser.

2. Wi-fi settings

Navigate to the Wi-Fi settings.

3. Channel selection

You will need to check your modem’s Wi-Fi is set to “Auto Channel Selection”.

4. Restart if selected

If this was already selected, restart your device.

5. Turn on Auto Channel Selection

If this wasn’t selected, then choose ‘Auto Channel Selection’ for both the 2.4GHz and 5GHz bands, then click apply the changes before restarting your device.

If this hasn’t helped your internet speed, you can manually set the channels on your 2.4GHz network.

How do I manually set dedicated channels for my 2.4GHz network?
1. Go to dashboard

If you are connecting via Wi-Fi, then change the Wi-Fi channel on your Wi-Fi Hub by navigating to the modem’s dashboard page and selecting Wi-Fi tab.

2. Select channels

Under Setup, for the 2.4GHz band, select 1, 6, or 11 from the Channel drop-down.

3. Apply

Click Apply.

If this doesn’t solve your connection speed issue, then it’s time to give us a call so that we can help get your speed to where it should be. We may be able to help you with a Wi-Fi extender or some additional technical troubleshooting to help resolve the issue.

Additional resources