Vodafone Wi-Fi Hub™

You can manually reset the Wi-Fi Hub back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.

1. Turn on the Wi-Fi Hub.
Make sure the Vodafone Wi-Fi Hub™ is turned on.

2. Push reset button
Use a ball point pen or a paper clip to push the reset button for 7 seconds and then release it. The reset button is located next to the USB port.

3. Wait 20 seconds
After about 20 seconds, all the lights except for the power light will turn off.

4. The Wi-Hub will restart
The Vodafone Wi-Fi Hub™ will restore to its initial configuration and will restart.

5. Check the device label
You can find the original Wi-Fi Hub password and Wi-Fi credentials on the device label, which is underneath the modem.

Your Wi-Fi Hub will update its firmware automatically. However, if there’s a problem you can also manually download the latest firmware update file and apply the update by following these steps:

Wi-Fi Hub™

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Settings’ on the top menu

2. Choose the ‘Firmware Upgrade’ tab from the side menu and click ‘Select File’.

3. Download the latest firmware update file.

4. Select the firmware update file you’ve downloaded to begin the update.

Wi-Fi Hub™ 2.0

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Management’ on the top menu.

2. Choose the ‘Upgrade Firmware’ tab from the side menu and click ‘Select File’.

3. Download the latest firmware update file.

4. Select the firmware update file you’ve downloaded to begin the update.

Wi-Fi Hub™

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Internet’ on the top menu.

2. Choose the ‘Parental Controls’ tab from the side menu.

3. In the ‘Add Access Control Rule’ pop-up menu, set the rule name, device, time and other details to control Wi-Fi access for your desired devices.

4. Click ‘Save’.

Wi-Fi Hub™ 2.0

1.   Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Advanced Setup’ on the top menu.

2.   Choose the ‘Parental Controls’ tab from the side menu.

3.   Click ‘Add’. In the pop-up menu, set the name, device, time and other details to control Wi-Fi access for your desired devices.

4.   Click ‘Save’.

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Wi-Fi’ on the top menu

2. Choose the ‘Analyser’ tab from the side menu to see the results of the latest scan from your local area gateway.

If you have a device such as a phone or laptop connected to the Vodafone Wi-Fi Hub network (either via Wi-Fi or Ethernet), to enable USB sharing follow these steps:

Wi-Fi Hub™

1. Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Settings’ on the top menu.

2. Choose ‘Content Sharing’

3. Click ‘enable content sharing’ (button will show as green once enabled) and click ‘apply.’

Wi-Fi Hub™ 2.0

1.      Go to the Wi-Fi Hub dashboard by typing 192.168.1.1 into your browser, login and click ‘Management’ on the top menu.

2.      Choose ‘Access Control’ and click through to ‘Services Control’.

3.      Click ‘enable’ by the ‘SAMBA’ option and click ‘apply’. SAMBA will show as ‘ticked’ when it is enabled.

4.      Go to ‘Advanced Set Up’ and choose ‘Storage Service’.

5.      Click on ‘add’ and create your username and password.

You will now be able to see your files across your network if you browse to the location 192.168.1.1.

When you first logon to your networked drive you’ll be asked to provide your login credentials to access the USB drive. These are the credentials that you’ve made for the storage service.

To view USB devices currently inserted into your device follow these steps:

1. Go to the Wi-Fi Hub dashboard, login and click ‘Settings’ on the top menu.

2. Choose "USB."

By setting your modem to 'Auto Channel Selection' will ensure your modem is automatically looking for the best available channel.

Here are the steps to check that your modem is set to Auto Channel Section. It's best to use an ethernet cable, rather than Wi-Fi, otherwise you may lose your connection when you apply the changes. 

1. Login

     Login to your Vodafone Wi-Fi Hub™ by copying and pasting 192.168.1.1 into your browser.

2. Wi-fi settings

     Navigate to the Wi-Fi settings.

3. Channel selection

     Check your modem’s Wi-Fi is set to “Auto Channel Selection”.

4. Restart if selected

     If this was already selected, restart your device.

5. Turn on Auto Channel Selection

     If this wasn’t selected, then choose ‘Auto Channel Selection’ for both the 2.4GHz and 5GHz bands, then click apply the changes before restarting your device.

You can manually set the channels on your 2.4GHz signal, by following these steps.

1. Go to dashboard

     If you are connecting via Wi-Fi, then change the Wi-Fi channel on your Wi-Fi Hub by navigating to the modem’s dashboard page and selecting Wi-Fi tab.

2. Select channels

     Under Setup, for the 2.4GHz band, select 1, 6, or 11 from the Channel drop-down.

3. Apply

     Click Apply.

If your Vodafone Wi-Fi Hub™ has switched to 4G Backup and the ‘3G/4G’ light has turned on, the nbn™ connection should automatically reconnect to the nbn™ network when it becomes active again. You’ll know when the nbn™ network is active when the ‘internet’ light is activated and the ‘3G/4G’ light has turned off.

If your Vodafone Wi-Fi Hub™ does not switch back to the nbn™ network, you may be able to manually switch it back. There may be an issue with the nbn™ connection device or the Vodafone Wi-Fi Hub™. If you follow these steps and still haven’t reconnected to the nbn™ network, please give us a call on 1300 801 122. Our team can then troubleshoot and arrange an nbn™ technician if required.

nbn™ connection device issue

This option is only needed if your technology type means you have an nbn™ connection device in your home connected to the Vodafone Wi-Fi Hub™ (including Fibre to the Premise, Fibre to the Curb, Hybrid Fibe Co-axial or Cable).

Check that all four lights on your nbn™ connection device are on and not flashing. If any of the lights are off or flashing, follow these steps:

1. Use a pin to hold down the ‘reset’ button on the back of the nbn™ connection device for 10-15 seconds until the lights on the front of the nbn™ connection device start flashing.
2. Give the nbn™ connection device up to 20 minutes to reconnect to the nbn™ network.
3. If all four lights are still not on, or the ‘3G/4G’ light on your Vodafone Wi-Fi Hub™ is on, follow the steps below.

Vodafone Wi-Fi Hub™ issue

Check that the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are all solid green and not flashing. If any of the lights are off/flashing/red, or the ‘3G/4G’ light is on, follow these steps:

1. Check that all cables are connected properly. If you have FTTC, FTTP or HFC, make sure the ethernet cable is plugged into the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™. If you have FTTN or FTTB, make sure the nbn™ telephone cable is plugged into the port labelled ‘DSL’ on your nbn™ connection device.
2. Perform a Power Cycle by turning off and unplugging the Vodafone Wi-Fi Hub™, waiting 30 seconds, then plugging the Vodafone Wi-Fi Hub™ back into the power outlet and pressing the ‘power’ button on the back of the Wi-Fi Hub™.
3. Give the Vodafone Wi-Fi Hub™ up to 5 minutes to reconnect to the nbn™ network.
4. If any of the lights remain off/flashing/red, log into the dashboard for the Vodafone Wi-Fi Hub™ and check if there’s a firmware update.

If you’re unsure how to login, you can also perform a factory reset on the Vodafone Wi-Fi Hub™ which will automatically install any updates.

Vodafone Wi-Fi Hub™ factory reset

If your Vodafone Wi-Fi Hub™ is still connected to 4G Backup, you may want to perform a factory reset. Please be aware, performing a factory reset will restore any customization to the default (including any Wi-Fi name or password changes), disconnect any saved devices and automatically install any new firmware updates (this may take up to 10 minutes). Follow these steps:

1. Use a pin to hold down the ‘reset’ button on the back of the Vodafone Wi-Fi Hub™ for 10-15 seconds until the lights on the front of the Vodafone Wi-Fi Hub™ start flashing.
2. Give the Vodafone Wi-Fi Hub™ up to 5 minutes to reconnect to the nbn™ network.
3. If the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are still not solid green, or the ‘3G/4G’ light is on, give us a call on 1300 801 122.

Connection speeds through the nbn™ network will vary. There are many factors that affect the speed you'll receive.

If you're experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™, here are some troubleshooting steps.

1. Run a speed test

Head to the Speedtest website on your device and follow the prompts. It's best to test your speed at different times during the day.

2. Switch between the 2.4GHz and 5GHz signal

5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.

3. Run a speed test again

Head to the Speedtest website again and follow the prompts to see if the speed improves.

4. Still experiencing slow speeds?

There may be an issue with your connection to the nbn™ network. Connect your computer to the Vodafone Wi-Fi Hub™ or Compatible Modem with an Ethernet cable and run a speed test again using the Speedtest website. With the results, use live chat on this page and we can investigate.

Vodafone Wi-Fi Hub™ Firmware version: ACR12

Vodafone Wi-Fi Hub™ 2.0 Firmware version: ACR12

Technical Specifications

• Processor: BCM63168
• Wi-Fi Chip: BCM4360
• Memory: 128MB Flash
• RAM: 256MB
• Ports: 1 x VDSL2 WAN, 1 x Gigabit Ethernet WAN, 2 x Fast Ethernet LAN
• USB: Multi-function USB 2.0

Wi-Fi Support

• 2.4GHz: 802.11 b/g/n 2x2
• 5GHz: 802.11 n/ac 3x3
• Number of devices: Supports up to 32 devices

Network

• Connection Mode: Ethernet
• 3G/4G Back-up: Switches to 3G/4G mode when nbn™ service is unavailable.

In the Box

• Vodafone Wi-Fi Hub™
• Quick Start Guide
• Wi-Fi Reminder Card
• Warranty Card
• Power Adaptor
• Grey Telephone Cable
• Red Ethernet Cable
• Yellow Ethernet Cable

Technical Specifications

• Main Processor: BCM63167
• Wi-Fi Chip: BCM63167 (2.4GHz) BCM43602 (5GHz)
• 4G/LTE chip: Qualcomm MDM9x40 LTE Cat6 Module
• Memory: 128MB Flash
• RAM: 256MB
• Ports: 1 x ADSL/VDSL WAN, 1 x Gigabit Ethernet WAN, 4 x Gigabit LAN
• USB: 2 x Multi-function USB 2.0

Wi-Fi Support

• Wi-Fi: Dual Band 2.4GHz (802.11 b/g/n 2x2), 5GHz (802.11 n/ac 3x3 MiMo)
•  Number of devices: Supports up to 64 devices
•  Wi-Fi Features: Single SSID, Guest Networks MAC 

Network

• Connection Mode: Ethernet
• 3G/4G Back-up: Switches to 3G/4G mode when nbn™ service is unavailable.

In the Box

• Vodafone Wi-Fi Hub™ 2.0
• Quick Start Guide
• Wi-Fi Reminder Card
• Warranty Card
• Power Adaptor
• Grey Telephone Cable
• Red Tipped Ethernet Cable
• Yellow Tipped Ethernet Cable
• 2 x 4G/LTE Antennas