Vodafone nbn™ connection troubleshooting guide.

This support article will assist you with common Vodafone nbn™ connection issues.

From time to time there may be planned maintenance by nbn™ or unforeseen incidents that may cause an outage. Check out the nbn™ website for maintenance updates.

Connecting to Vodafone nbn™.

If you’re unable to connect to Vodafone nbn™ using your Vodafone Wi-Fi Hub™ or Compatible Modem, try these troubleshooting steps:

Wait for your order

Turn off the device

Turn your device off.

Give us a call

Check your cables

Check your cables are plugged in properly and are in good working order. Depending on what technology type you have you'll need to have a cord running from your telephone socket to the DSL port on your modem, or from your nbn box to your WAN port.

Wait 3 hours

Turn on the device

Wait 2 minutes and turn on the device. Wait for the internet light to turn solid green.


If you’ve tried these solutions and still can’t connect to modem, give us a call on 1300 801 122.

Wi-Fi Hub

Get technical information, software updates and troubleshooting for your Wi-Fi Hub on our Wi-Fi Hub support page.

Additional information.

Slow connection speeds.

If you’re experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™ or Compatible Modem, try running a speed test.

Internet speeds vary and you will typically experience much slower speeds than the maximum connection speed available on your plan. There are a number of reasons you may be experiencing slow connection speeds. For more information, please refer to the nbn™ speed guide.