Vodafone nbn™ connection troubleshooting guide

If you have FTTC, this is how you connect to the nbn™ network. You’ll need an nbn™ connection device (NCD), nbn™ power cord and nbn™ telephone cable (these must remain at the property when you move). You’ll also need a Vodafone Wi-Fi Hub™ or a Compatible Modem, ethernet cable and power cord.

1. Find the telephone connection socket at your property. You may need an adapter if you have an older version of the connection socket.
2. Check that the indicator light panel is open on your NCD. Plug one end of the nbn™ power cord into the black port labelled ‘A’ on your NCD, and the other end into a power outlet, then turn the power outlet on. Plug one end of the nbn™ telephone cable into the grey port labelled ‘B’ on your NCD, and the other end into the telephone connection socket. Three solid blue lights will appear on the NCD once it is successfully connected to the nbn™ access network (this may take up to 15 minutes). If the lights don’t appear, check that the cables are connected properly, or use a different telephone connection socket.
3. Plug one end of the ethernet cable into the yellow port labelled ‘C’ on your NCD, and the other end into the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™ or Compatible Modem. Plug one end of the power cord into the black port labelled ‘POWER’ on your Vodafone Wi-Fi Hub™ or Compatible Modem, and the other end into a power outlet, then turn the power outlet on.
4. Four solid blue lights should appear on the NCD, and you should now be able to connect your Wi-Fi enabled devices to your Vodafone Wi-Fi Hub™ or Compatible Modem.
   

If you have HFC, this is how you connect to the nbn™ network. You’ll need an nbn™ termination device (NTD), nbn™ power cord and white coaxial cable (these must remain at the property when you move). You’ll also need a Vodafone Wi-Fi Hub™ or a Compatible Modem, ethernet cable and power cord.

If HFC has been set up at your new property but the NTD is missing, chat to us on this page or give us a call on 1300 801 122 and we’ll arrange for an nbn™ technician to provide one. 

1. Find the cable connection socket at your property. If you’re already using the cable connection socket for Pay TV, you can connect a splitter. This splitter adds two cable connections which can be used for both your TV and NTD. 
2. Plug one end of the white coaxial cable into the white port on your NTD, and the other end into the cable connection socket or splitter. Plug one end of the nbn™ power cord into the black port on your NTD, and the other end into a power outlet.
3. Plug one end of the ethernet cable into the yellow port labelled ‘UNI-D1’ on your NTD, and the other end into the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™ or Compatible Modem. Plug one end of the power cord into the black port labelled ‘POWER’ on your Vodafone Wi-Fi Hub™ or Compatible Modem, and the other end into a power outlet.
4. Turn the power outlet on for both the NTD and Vodafone Wi-Fi Hub™ or Compatible Modem. Four solid green lights should appear on the NTD, and you should now be able to connect your Wi-Fi enabled devices to your Vodafone Wi-Fi Hub™ or Compatible Modem.

This option is only needed if your technology type means you have an nbn™ connection device in your home connected to the Vodafone Wi-Fi Hub™ (including Fibre to the Premise, Fibre to the Curb, Hybrid Fibe Co-axial or Cable).

Check that all four lights on your nbn™ connection device are on and not flashing. If any of the lights are off or flashing, follow these steps:

1. Use a pin to hold down the ‘reset’ button on the back of the nbn™ connection device for 7 seconds until the lights on the front of the nbn™ connection device start flashing.
2. Give the nbn™ connection device up to 10 minutes to reconnect to the nbn™ network.
3. If all four lights are still not on, or the ‘3G/4G’ light on your Vodafone Wi-Fi Hub™ is on, follow the steps below.

Check that the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are all solid green and not flashing. If any of the lights are off/flashing/red, or the ‘3G/4G’ light is on, follow these steps:

1. Check that all cables are connected properly. If you have FTTC, FTTP or HFC, make sure the ethernet cable is plugged into the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™. If you have FTTN or FTTB, make sure the nbn™ telephone cable is plugged into the port labelled ‘DSL’ on your nbn™ connection device.
2. Perform a Power Cycle by turning off and unplugging the Vodafone Wi-Fi Hub™, waiting 30 seconds, then plugging the Vodafone Wi-Fi Hub™ back into the power outlet and pressing the ‘power’ button on the back of the Wi-Fi Hub™.
3. Give the Vodafone Wi-Fi Hub™ up to 5 minutes to reconnect to the nbn™ network.
4. If any of the lights remain off/flashing/red, log into the dashboard for the Vodafone Wi-Fi Hub™ and check if there’s a firmware update.

If you’re unsure how to login, you can also perform a factory reset on the Vodafone Wi-Fi Hub™ which will automatically install any updates.

If your Vodafone Wi-Fi Hub™ is still connected to 4G Backup, you may want to perform a factory reset. Please be aware, performing a factory reset will restore any customization to the default (including any Wi-Fi name or password changes), disconnect any saved devices and automatically install any new firmware updates (this may take up to 10 minutes). Follow these steps:

1. Use a pin to hold down the ‘reset’ button on the back of the Vodafone Wi-Fi Hub™ for 7 seconds until the lights on the front of the Vodafone Wi-Fi Hub™ start flashing.
2. Give the Vodafone Wi-Fi Hub™ up to 10 minutes to reconnect to the nbn™ network.
3. If the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are still not solid green, or the ‘3G/4G’ light is on, give us a call on 1300 801 122.