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Vodafone nbn™ connection troubleshooting guide.

This support article will assist you with common Vodafone nbn™ connection issues.

nbn modem

Connecting to Vodafone nbn™.

If you’re unable to connect to Vodafone nbn™ using your Vodafone Wi-Fi Hub™, try these troubleshooting steps:

  1. Power the device off – this fixes many common issues.
  2. Check your cables are plugged in properly and are in good working order. Depending on what technology type you have you'll need to have a cord running from your telephone socket to the grey DSL port on your Wi-Fi Hub, or from your nbn box to your red WAN port.
  3. After checking the cables, wait 2 minutes and power on the device again.
  4. Wait for the internet light to turn solid green.

If you’ve tried these solutions and still can’t connect to Vodafone nbn™, give us a call on 1300 801 122.

Wi-Fi Hub

Get technical information, software updates and troubleshooting for your Wi-Fi Hub on our Wi-Fi Hub support page.

Additional information.

Slow connection speeds.

If you’re experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™, try running a speed test.

Internet speeds vary and you will typically experience much slower speeds than the maximum connection speed available on your plan. There are a number of reasons you may be experiencing slow connection speeds. For more information, please refer to the nbn™ speed guide.