Vodafone nbn™ connection troubleshooting guide.

This support article will assist you with common Vodafone nbn™ connection issues.

From time to time there may be planned maintenance by nbn™ or unforeseen incidents that may cause an outage. Check out the nbn™ website for maintenance updates.

Connecting to Vodafone nbn™.

If you’re unable to connect to Vodafone nbn™ using your Vodafone Wi-Fi Hub™ or Compatible Modem, try these troubleshooting steps:

Wait for your order

Turn off the device

Turn your device off.

Give us a call

Check your cables

Check your cables are plugged in properly and are in good working order. Depending on what technology type you have you'll need to have a cord running from your telephone socket to the DSL port on your modem, or from your nbn box to your WAN port.

Wait 3 hours

Turn on the device

Wait 2 minutes and turn on the device. Wait for the internet light to turn solid green.


If you’ve tried these solutions and still can’t connect to modem, give us a call on 1300 801 122.If your issue requires an appointment to fix, you can change the appointment time by giving us a call on 1300 801 122. You’ll need to notify us at least two business days before your appointment in order to reschedule. If nbn need to reschedule your appointment, they’ll send you a text message with a link for you to select another time that suits you.

Wi-Fi Hub

Get technical information, software updates and troubleshooting for your Wi-Fi Hub on our Wi-Fi Hub support page.

Additional information.

Slow connection speeds.

If you’re experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™ or Compatible Modem, try running a speed test.

Internet speeds vary and you will typically experience much slower speeds than the maximum connection speed available on your plan. There are a number of reasons you may be experiencing slow connection speeds. For more information, please refer to the nbn™ speed guide.