Change your phone plan.

This support article will give you key information about changing your phone plan.

You can change your plan at no cost if you’re on a Month to Month plan. You’re able to change your plan once per billing cycle.

How to change your plan.

The best way to change your plan is through My Vodafone.

You can also change your plan:
• By calling us on 1555 from your Vodafone phone, or 1300 650 410 within Australia.
• By heading to your nearest Vodafone store.

Additional information.

Will it cost anything to change my plan?

If you signed up to a 12 month SIM Only Plan after 16 August 2017, you can change to another 12 month SIM Only Plan. There won’t be any cost if you move to a plan with an equal or higher minimum monthly spend. If you change to a plan with a lower monthly spend, you’ll be charged a Plan Transfer Fee. This fee is calculated at 50% of your minimum monthly spend x remaining months.

If you signed up to a 12 or 24 month Red Plan before 16 August 2017 and you’re still in contract, you can change your plan to another legacy plan. There won’t be any cost if you move to a plan with an equal or higher minimum monthly spend. However, there may be additional fees if you move to a plan with a lower minimum monthly spend.

You also won’t be able to change to one of our current plans unless you pay an Early Upgrade Fee to upgrade your plan. The Early Upgrade Fee is based on your remaining monthly plan fees and/or Mobile Payment Plan.

When can I start using my new plan?

You’ll be able to start using your new plan as soon as you receive a confirmation text message.

Will my contract start again if I change plans?

No. Switching between contract plans doesn't cause your contract to start again. We'll automatically transfer the remaining term of your agreement.

When will I start being charged for the new plan?

We’ll start charging you for it from the start of your next bill cycle.

For example, if you changed from a $30 to a $50 plan on 30 March and your bill cycle date was on the 5th of each month, you’d start paying for the $50 plan from 5 April.

What differences will I see in my bill after I change plans?

The first bill you receive after changing plans will display a charge for the new plan for the month ahead.

There will also be a part monthly charge listed as $0.00.

The plan you moved from is also listed with credit from the cancelled plan at $0.00.There might also be a mid-term upgrade fee if you move to a plan that’s valued at less than your original plan.

How often can I change plans?

You can change plans once per billing cycle.

Will I be able to switch back to my old plan?

If the plan you were on is no longer offered then you won’t be able to switch back to it. To see what plans are currently available, visit our plans page.

Can I move to a different type of plan?

Not all our current plans will be available to switch to within your contract period. For example, you’ll be unable to move between:

• Plans that include a phone and SIM only contract plans.
• Tablet plans and mobile broadband plans.
• Business plans and consumer plans.
• Phone plans and mobile broadband plans.

Will the instalments for my Mobile Payment Plan or Accessories Payment Plan change?

No. If you’re paying off a device or accessories with a Mobile Payment Plan or Accessories Payment Plan, the monthly instalments will remain the same after changing plans.

How do I change plans and get a new device?

If you’re looking to upgrade your device, check out our support page on upgrading your device.