Cancelling your plan and leaving Vodafone.

We’re sorry to see you go. This support article will give you key information about closing your phone or Mobile Broadband service and moving your number to another provider.

How to cancel your service.

You can cancel your service by giving us a call on 1555 from your Vodafone phone or 1300 650 410 from another phone.

If you’re overseas, you can cancel your service by calling +61 426 320 000.

How to transfer your number from Vodafone to another provider.

If you’re transferring your mobile number to another provider, you’ll need to organise it through your new mobile provider.

To transfer your number to another to another provider:

  • You must be the account holder.
  • The number must be active with us at the time of the transfer.
  • You will need to provide your new provider with your Vodafone account number.

We charge $8 to transfer your number to another provider.

Additional information

How much will it cost to close my service?

If you signed up to a Month to Month Red Plan and a Mobile Payment Plan, you’ll need to pay the remainder of your Mobile Payment Plan to close your service. You will also need to pay any outstanding charges on your account.

If you’re still within your 12 or 24 month contract period when you close your service, you’ll be charged an early termination fee on your final bill. This fee is calculated by multiplying 50% of your monthly plan fee by the number of full months you have left on your contract.

On 24 month Tablet plans launched on 12 April 2017, the Early Termination Fee is calculated by multiplying 65% of your monthly plan fee by the number of full months you have left on your contract.

If you have a Mobile Payment Plan or an Accessories Payment Plan, you’ll need to pay them out before you leave.

How will I be charged on my final bill?

Final bills are issued on the next billing date after disconnection. Your final bill will go to the last address you had with us. If you don’t receive your final bill, give us a call on 1300 650 410.

Our plans are charged one month in advance, which means when you cancel your service your final bill will typically be a $0 amount and simply show a summary of your usage. However, you may see extra charges:

  • If you received automatic additional data.
  • If you used a service that wasn’t included as part of your plan.
  • If you were still in contract or hadn’t finished paying off a device on a Mobile Payment Plan.


How do I pay my final bill online if I’ve closed my account?

If you’ve closed your account and want to pay your final bill online with a credit/debit, you’ll need to use your account number as the payment reference.

You won’t be able to use your mobile number as the payment reference if your account is closed.

How do I request a refund if my final bill is in credit?

If your account is in credit from overpayment, we can refund you the credit balance. If you paid your account with direct debit and the credit amount is $5 or more, we'll automatically refund it to the bank account or credit/debit card you used.

If you paid your account by another payment method, or the credit amount is less than $5 or you paid, you can request a refund by calling 1555 from your Vodafone phone or 1300 650 410 from any phone.

What happens if I close my service and my plan is sharing data with other plans?

There may be an impact to the other plans that you are sharing with. For more information, call us on 1555 from your Vodafone phone or 1300 650 410 from any phone.

Can I disconnect the service if I’m not the account holder?

No. Only the account holder can request to disconnect the service. For more information, check out our support page about calling on behalf of someone else.

Will I be able to download my plan’s bills once I’ve closed my service?
No. Once you’ve closed your service you won’t be able to log in to My Vodafone to download your bills.