This support article will give you key information about upgrading to a new device or changing your plan.
You can upgrade to a new Vodafone Infinite Plan with a new phone, a new Red Modem Plan with a new modem, or a new Red Tablet or Red Tablet Plus Plan with a tablet through our online upgrades hub.
If you have outstanding payments on your current device and you upgrade over the phone or in store, you can choose to either:
When you’re upgrading to a new device in-store or over the phone, you can make a one-off payment towards your new device. This will lower your monthly cost.
You can change your plan once per billing cycle.
If you’re on a month to month SIM Only plan, you can change to a new month to month SIM Only plan through My Vodafone.
If you’re on a 12 month SIM Only plan, you can change to a new 12 month SIM Only plan through My Vodafone.
There won’t be any cost if you move to a plan with an equal or higher minimum monthly spend. If you change to a plan with a lower monthly spend, you’ll be charged a Plan Transfer Fee.
If you have a Vodafone Infinite, Red, Red Plus, Mobile Broadband or Red Wearable Plan, you can add an additional eligible device to your current plan by calling us on 1300 300 404 or heading in store.
If you have outstanding payments on your current device, you’ll continue to pay the repayments each month together with the repayments each month of your new device.
If you’re already have 2 or more eligible plans, you’ll automatically receive a Bundle & Save discount on all eligible plans.
If you have an eligible plan and you add another eligible plan to your account, you’ll receive a Bundle & Save discount on both plans.
If you have several plans with us, when you change or upgrade your plans so that they’re all eligible, you’ll receive a Bundle & Save discount on all plans.
The Bundle & Save discount may replace any existing discounts you currently have on an eligible plan.
You can check which plans are eligible for a Bundle & Save discount through My Vodafone.
You’ll be able to start using your new plan as soon as you receive a confirmation text message.
The first bill you receive after changing to a new plan will display a charge for the new plan for the month ahead.
There will also be a part monthly charge listed as $0.00.
The plan you moved from is also listed with credit from the cancelled plan at $0.00.
When you change to a new phone and plan, you’ll no longer receive the Loyalty Discount or any offers connected to your old plan. When you change to a new mobile broadband or tablet plan, any existing Loyalty Discount or offers on your old plan will be replaced by the Loyalty Discount and offers on your new plan.