This support article will give you key information about upgrading to a new device or changing your plan.
You can upgrade your phone with a new plan, through our online upgrades hub. You can upgrade your modem with a new plan, and your tablet with a new plan in store or over the phone.
If you have outstanding payments on your current device and you upgrade over the phone or in store, you can choose to either:
When you’re upgrading to a new device in-store or over the phone, you can make a one-off payment towards your new device. This will lower your monthly cost.
You can change your plan once per billing cycle.
If you signed up to a plan with a Mobile Payment Plan for a phone, modem or tablet, you can change your plan through My Vodafone.
If you’re on a month to month SIM Only plan, you can change to a new month to month SIM Only plan through My Vodafone.
If you’re not already on one of new plans, you can now change to a Small, Medium or Large plan for your phone, or Small or Large Data plan for your tablet and modem. You may need to pay out your existing MPP on your device in full on your next bill. All existing discounts (including any device discounts) or credits will be forfeited.
If you’re on a 12 month SIM Only plan, you can change to a new 12 month SIM Only plan through My Vodafone.
A plan transfer fee won’t apply if you move to a plan with an equal or higher minimum monthly spend. A plan transfer fee may apply if you change to a plan with a lower monthly spend.
If you have a Vodafone Infinite, Red, Red Plus, Mobile Broadband or Red Wearable Plan, you can add an additional eligible device to your current plan by calling us on 1300 300 404 or heading in store.
If you have outstanding payments on your current device, you’ll continue to pay the repayments each month together with the repayments each month of your new device.
The best way to change your Vodafone nbn® plan is by heading to My Vodafone.
You can also change your plan by calling us on 1300 801 122 or by heading to your nearest Vodafone store.
When changing to a higher speed plan, the new plan will come into effect immediately. You’ll get credited a pro-rated amount for the lower speed plan you’ve already paid for and get charged a pro-rated amount for being on the higher speed plan for the remainder of the month in your billing cycle.
When changing to a lower speed plan, the new plan will start from your next bill cycle. You’ll be charged as per your current plan for the current month. From your next billing cycle, you’ll be charged as per the new plan with the lower speed.
If you already have 2 or more eligible plans, you’ll automatically receive a Bundle & Save discount on all eligible plans.
If you have an eligible plan and you add another eligible phone, tablet or modem plan to your account, you’ll receive a Bundle & Save discount on both plans.
If you have several plans with us, when you change or upgrade your plans so that they’re all eligible, you’ll receive a Bundle & Save discount on all plans.
The Bundle & Save discount may replace any existing discounts you currently have on an eligible plan.
You can check which plans are eligible for a Bundle & Save discount through My Vodafone.
You’ll be able to start using your new plan as soon as you receive a confirmation text message.
The first bill you receive after changing to a new plan will display a charge for the new plan for the month ahead.
There will also be a part monthly charge listed as $0.00.
The plan you moved from is also listed with credit from the cancelled plan at $0.00.
If you signed up to a 12 or 24 month plan and you're still within your contract period when you change your plan, you’ll be charged an Early Exit Fee on your final bill. This fee is calculated by multiplying 50% of your monthly plan fee by the number of months you have left on your contract.
If you signed up to a 12 or 24 month plan and you're still within your contract period when you upgrade your device, you’ll be charged an Early Exit Fee on your final bill. This fee is calculated by multiplying 50% of your monthly plan fee by the number of months you have left on your contract.
When you change to a new phone and plan, you’ll no longer receive the Loyalty Discount or any offers connected to your old plan. When you change to a new mobile broadband or tablet plan, any existing Loyalty Discount or offers on your old plan will be replaced by the Loyalty Discount and offers on your new plan.