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This support article will give you key information about getting extra standard international minutes to use in Australia for your prepaid phone service. Our Prepaid International Call Add-ons are a great way to call selected destinations.
The best way to get a Prepaid International Call Add-on is through My Vodafone or Express Recharge.
You can also get an Add-on by sending a text message with a relevant code using your saved credit/debit card or your My Credit balance.
Here are the selected destinations for our Prepaid International Call Add-ons.
| Argentina | India | Portugal |
| Austria | Indonesia | Puerto Rico |
| Bangladesh | Ireland | Romania |
| Bermuda | Israel | Russia |
| Brazil | Italy | Singapore |
| Brunei Darussalam | Japan | South Africa |
| Cambodia | Kuwait | South Korea |
| Canada | Laos | Spain |
| Chile | Malaysia | Spain Canary Islands |
| China | Mexico | Sweden |
| Colombia | Netherlands | Taiwan |
| Costa Rica | New Zealand | Thailand |
| Dominican Republic | Nigeria | Türkiye |
| Finland | Northern Marianas Islands | UK |
| France | Norway | USA |
| Germany | Pakistan | Vatican City |
| Greece | Paraguay | Venezuela |
| Guam | Peru | Vietnam |
| Hong Kong | Philippines | |
| Iceland | Poland |
You can roll over unused minutes if you get the same International Call Add-on with the same expiry period before the Add-on expires.
For example, if you have a 7 days 50 Destinations Add-on, you’ll need to get another 7 days 50 Destinations Add-on before the original Add-on expires.
The unused minutes will take on the expiry period of the new add-on.
When calling a destination included in the standard international minutes of both your Add-on and your recharge, the minutes in your Add-on will be used before the minutes in your recharge.
If you’ve bought a 7 day Add-on and a 28 day Add-on, the minutes in the 7 day Add-on will be used first, regardless of its expiry date. For example, if you have a 7 day and a 28 day 50 Destinations Add-on active, they will be used in this order: