Transfer your service from a plan to a prepaid recharge.

This support article will give you key information about transferring your service from a plan to a prepaid recharge. When you transfer across you’ll be able to keep your existing mobile number.

How to transfer your service.

Step 1 - Transfer your mobile number across to prepaid by calling us on 1555 from your Vodafone phone or 1300 650 410.

Step 2 - Recharge your prepaid service online within 90 days of the number transfer.

Step 3 - Register for My Vodafone for prepaid to access your prepaid account online via desktop. If you already registered for My Vodafone with your plan, you’ll need to re-register for prepaid.

Additional information.

What does it cost to transfer to prepaid?

It’s free to transfer to your number to prepaid if you’re not in contract. If you’re still in contract period and your transfer to prepaid you’ll be charged an Early Termination Fee.

If you’re paying off a Mobile Payment Plan or an Accessory Payment Plan, it can't be transferred to the prepaid account. The remaining balance will be charged to your final bill after the transfer to prepaid is complete.

Can I organise to transfer my number to prepaid at a later date?

No. Transfers are completed on the day and can't be set for a future date.

Will my voicemails carry over when I transfer to prepaid?

No. All messages stored in your voicemail box, your personal greeting and voicemail settings will be deleted during the transfer. Make sure you retrieve all your voicemail messages before completing the transfer.