This support article will provide key information to international visitors about connecting to the Vodafone network in Australia. Whether you're here short term or coming for a longer stay, Vodafone Prepaid is a great way to stay in touch. Alternatively, if we have a roaming agreement with your home provider, you can access roaming on the Vodafone network while visiting Australia.
We have Vodafone stores in the following airports:
Our Prepaid Starter Packs are available in over 20,000 outlets across Australia, including supermarkets, service stations, newsagents and convenience stores.
How to activate your Prepaid Starter Pack.
You’ll need an international passport as proof of identity to activate your Prepaid Starter Pack.
How to recharge your prepaid service.
The best way to recharge your prepaid service is through My Vodafone.
Check out our support page for other ways to recharge your prepaid service.
If we have a roaming agreement with your home provider, roaming is set up on your account and you have a compatible phone, you can manually select the Vodafone network through your phone’s network settings:
All your calls and other services will be billed to your home network account. To find out about the terms and tariffs of the services, contact your home provider.
Your phone will need to be compatible with the mobile frequencies on our network.
To see if Vodafone coverage is available for your device in the places you’re visiting, head to our coverage checker.
Roaming on our 4G network may not be included in our agreement with your home provider. If you need access to 4G roaming, check with your provider to see if it's available.
If you connected a prepaid service during your stay, you don’t need to do anything when returning home. It will automatically disconnect if you don't recharge for over a year after your credit expires, so there's no need to contact us before you head back home.
If you bought a network locked phone from us and want to use it back home, you can unlock it through our online unlocking tool.
If you’re in Australia for an extended stay, you may be able to connect to a SIM Only plan.
To sign up for a plan, you’ll need:
If you’re eligible to join us on a plan, you can sign up online.
You can also join: