Identity fraud

This policy applies where you are claiming that you have not signed a contract with Vodafone Australia Pty Limited. or Vodafone Network Pty Limited.

To submit an identity fraud claim, the following information is required:

• Your full name and contact details including address and contact phone number.
• A copy of your ID documents as per the identification table on this page.
• A letter stating your version of the events, including if, when, and where your identification was lost or stolen.
• Any documentation you have received from Vodafone showing the fraudulent connection or upgrade such as a welcome letter or recent invoice.
• The Police Event Number, the date and time you notified the police and the location of the police station you reported the incident to.
• A statutory declaration witnessed and signed by an authorised signatory.

Please download and complete the statutory declaration in its entirety, providing as much information as possible:
Statutory Declaration Form

This document will need to be witnessed and signed by an authorised person. For a list of authorised persons please click here.

Your personal identification

You are also required to provide a copy of 1 category A ID and 1 category B ID from the table below:

CATEGORY A	CATEGORY B
Driver's licence	Bank statement ( please black out account #)
Proof of age	Utilities bill
Passport	Medicare card
Learner's permit	ATM card

 

*At least one of the above must show your current residential address, and all ID (except passports) must be issued within Australia

Once you have all the above information, please email or fax the statutory declaration and a copy of your ID documents to the fraud team ensuring you include the account number or mobile number relating to the disputed account.

The fraud team will then investigate the matter and will contact you with the outcome, or if further information is required.

Contact details of the fraud team:

Vodafone Hutchison Australia
Fraud Department
Email: fraud@vodafone.com.au (preferred)
Fax: 1800 656 866

Version 2 - issued 14/02/2011