This policy applies where you are claiming that you have not signed a contract with Vodafone Australia Pty Limited. or Vodafone Network Pty Limited.
To submit an identity fraud claim, the following information is required:
Please download and complete the statutory declaration in its entirety, providing as much information as possible:
Statutory Declaration Form
This document will need to be witnessed and signed by an authorised person. For a list of authorised persons please click here.
Your personal identification
You are also required to provide a copy of 1 category A ID and 1 category B ID from the table below:
|Driver's licence||Bank statement ( please black out account #)|
|Proof of age||Utilities bill|
|Learner's permit||ATM card|
*At least one of the above must show your current residential address, and all ID (except passports) must be issued within Australia
Once you have all the above information, please email or fax the statutory declaration and a copy of your ID documents to the fraud team ensuring you include the account number or mobile number relating to the disputed account.
The fraud team will then investigate the matter and will contact you with the outcome, or if further information is required.
Contact details of the fraud team:
Vodafone Hutchison Australia
Email: firstname.lastname@example.org (preferred)
Fax: 1800 656 866
Version 2 - issued 14/02/2011