You might have heard we've been clocking some of the fastest speeds around. So you've probably got a few questions. Here's your crash course on Vodafone 4G.
And just a heads up - all data speeds rely on a number of factors including user numbers, local conditions, congestion, the device and its software, download source, general internet traffic and access to enabled sites.
4G is the 4th generation of mobile network technology, giving you faster speeds and an overall better internet experience. You’ll definitely notice a difference when you’re gaming, streaming, downloading and surfing. It’s fast.
In a word - speed. Vodafone 4G provides speeds up to fifteen times faster (2-40Mbps) than the current average speed on the Vodafone 3G network (1Mbps). Impressive right? This is available in selected metro areas of Sydney, Melbourne, Perth, Adelaide, Brisbane, Gold Coast and Wollongong (with a 4G ready device and plan).
4G is a data-only network. That means that when you make or receive a call, your service needs to drop from 4G onto either the Vodafone 3G or 2G networks. When you make or receive a call, you'll notice the '4G' or 'LTE' symbol on your screen will switch to a 3G symbol. When you finish your call, your service will try to reconnect back onto 4G.
Everything is charged the same regardless of whether you’re on 4G or 3G. However, when things download faster people tend to use more data. You can protect yourself from nasty surprises on your bill by following these steps:
1. Work out how much data you'll need – our online Data Calculator will help with this.
2. If you think you might need more data, consider getting a Data Add-on to give you extra data each month. With month to month options, you can find the right one for you while you get used to 4G1.
3. Check you have Vodafone Alerts activated. This will give you a heads up when you get to 50%, 85% and 100% of your plan's monthly inclusions. You can check your Vodafone Alerts settings in your My Vodafone account.
Terms and conditions
1. Approved customers only. Included data expires after 1 month and only for use in Australia on Vodafone’s network. Minimum monthly spend and, for 12 Months Add-ons, early exit fees applies. For Month-to-Month: Must connect for one full bill cycle. Recurring monthly access fee charged until the end of the bill cycle in which you discontinue the service. Additional data usage: 10c per MB. All data charged per 1KB.
2. Application features subject to change. The App is free to purchase, however, standard data charges will apply to download it, to access any external links via the App and if used outside Australia. A compatible handset is required and the App is subject to network limitations. Information accessed using the App may not be available at all times or free of errors, omissions or defects
Short answer? Nothing. 4G is often referred to as LTE which stands for ‘Long Term Evolution’. Different handset manufacturers refer to both terms so on an iPhone you will see ‘LTE’ on the screen (when in 4G coverage) and in your menu settings, whereas on Android devices you could have both ‘4G’ and 'LTE' on your screen and in menu settings.
All existing Vodafone Postpaid customers in a 4G coverage area have the chance to access Vodafone 4G now. If you don’t yet have a 4G phone and 4G plan or are still on an older contract, don’t worry, we’ve got options to help you access 4G.
So, if you are in a 4G coverage area you’ll need 2 things to get onto the 4G network:
1. A 4G-enabled Phone or Tablet
If you’ve already got a 4G phone or Tablet you might need to change your device settings. To check if your existing device is 4G-ready and to enable 4G on it, use our handy device set-up tool. If you don’t have a 4G phone, call us on 1555 or visit us in store and we’ll talk you through your options. Check out our latest range of 4G phones here.
1.A 4G plan or Data Add-on
Most of our current and recent plans have 4G access. If you’re on an older plan, don’t worry. You can still get access to 4G (and give your data allowance a boost) with our handy Data Add-ons if you are on a Plan with Vodafone Alerts on it. And if you’re out of contract, we can move you to one of our value-packed 4G plans. So call us on 1555 or visit us in store and we’ll help you get onto 4G.
Vodafone’s super-fast 4G network is now available for all Vodafone postpaid customers when you're in a 4G area.
All of our current contracted and SIM only plans give you access to 4G. Just choose your 4G device, pick a great value plan and get ready for lift-off.
Handy tip: 4G uses data faster than 3G, so we’ve created a data calculator to help you figure out how much data you might use on 4G and which plan is best for you.
All of our current plans have Vodafone Alerts – handy reminders that let you know when you’ve reached 50%, 85% and 100% of your allowance. Plus, if you do happen to go over, your data is charged per KB, so you only pay for what you use.
The Vodafone 4G network is concentrated in selected metro areas of Sydney, Melbourne, Perth, Adelaide and Brisbane. It’s also available in other outer metro areas like Wollongong, Gold Coast and Newcastle that have 4G sites.
We’re activating new 4G sites every week, so head to the coverage checker to see you’re covered.
When you’re getting 4G coverage on your 4G-ready phone, you’ll see either '4G' or 'LTE' appear next to the signal bars at the top of your screen.
To check 4G coverage in a specific location: Use our coverage checker.
You might notice that your device is switching between 3G and 4G coverage as you move around - that’s because it will automatically select the strongest signal for the area you’re in. As our network continues to grow throughout the year, you will notice that your device will spend more and more time on 4G over 3G.
We are activating 4G in selected metro areas of Sydney, Melbourne, Perth, Adelaide, Brisbane, Wollongong, Gold Coast and Newcastle. We won't launch 4G in ACT, TAS or NT just yet. We’re looking to extend our 4G network into these areas in the future.
You can identify the 4G devices from our range because they come with a big, red 4G logo.
To check if your existing device is 4G-ready and to enable 4G on it, use our handy device set-up tool to step you through the process of enabling 4G.
A 4G-ready device has 4G hardware and just requires a setting change or a software update from the manufacturer to enable it.
A 4G-enabled device does not require any change to work on 4G.
To help you convert your phone from 4G-ready to 4G-enabled, use our device set-up tool.
Yes. You have two options to turn off 4G. If you want to permanently disable it, call us on 1555 or go in store and we can block 4G access on your service.
Otherwise, you can deactivate 4G in your phone or tablet's menu settings. This lets you easily turn it off and on when you want. However, if you choose this option and update your phone or tablet's software in the future, 4G may default back 'on', so watch out for that.
iPhone 5: Settings>General>Cellular>Enable LTE>Toggle LTE Off
iPad w/Retina Display: Settings>Cellular Data>Enable LTE>Toggle LTE Off
iPad Mini: Settings>Cellular Data>Enable LTE>Toggle LTE Off
Galaxy S4: Settings>Connections>More networks>Mobile networks>Network mode>Change to GSM/WCDMA (auto connect)
Galaxy Express: Settings>More settings>Mobile networks>Network mode>Change to GSM/WCDMA (Auto mode)
Galaxy S3 4G: Settings>More settings>Mobile networks>Network mode>Change to GSM/WCDMA (Auto mode)
Galaxy Note 2: Settings>More settings>Mobile networks>Network mode>Change to GSM/WCDMA (Auto mode)
Lumia 820: Settings>Mobile network>Highest connection speed>Change to 3G
HTC One: Settings>Mobile data>Network mode>Change to GSM/WCDMA auto
HTC One SV: Settings>Mobile network>Network mode>Change to GSM/WCDMA auto
HTC Windows Phone 8X: Settings>Mobile network>Highest connection speed>Change to 3G
Xperia Z: Settings>Wireless & Networks>More>Mobile networks>Network Mode>Change to WCDMA (preferred)/GSM
Xperia SP: Settings>Wireless & Networks>More>Mobile networks>Network Mode>Change to WCDMA (preferred)/GSM
We’ll be happy to talk you through your options to upgrade or add an additional device to your account1. Come in store or call us on 1555 for a chat.
Terms and conditions
1. Approved customers only. Minimum monthly spend applies. Early Exit Fee may apply.
Older SIM cards (pre Micro or Nano SIMs) will not work on Vodafone 4G. If your SIM card was cut down to a smaller size using a SIM cutter or scissors, it won’t be able to connect to 4G. This problem is easily fixed with a SIM swap. You can pick up a replacement SIM card from a Vodafone store or call us on 1555.
We are working to make sure you have a great experience on 4G here in Australia, but 4G roaming will not be available for a while.
Don’t worry though, you can still take your 4G device and roam to any of our existing 3G international roaming partners.
Just like our current roaming, please make sure your handset is compatible in the roaming country you are travelling to. You can find out more about roaming here.
Unfortunately inbound 4G roaming will not be available for a while.
Current inbound roaming partners with 4G devices will be able to roam onto the 3G Vodafone network. You can find out more about roaming on the Vodafone Australia network here.
Please note all speeds quoted may vary due to a number of factors. These include user numbers, local conditions, congestion, hardware, software, download source, general internet traffic and access to enabled sites.
Vodafone 3G+ is the next generation of network using DC-HSPA+ (Dual Carrier-High Speed Packet Access) technology. Essentially this technology will deliver faster download speeds than ever before on the Vodafone network.
We are introducing Vodafone 3G+ now in selected metropolitan areas. The new Vodafone 3G+ network is being progressively rolled out to selected metropolitan areas of Sydney and Newcastle, Melbourne, Geelong and Mornington Peninsula, Brisbane and Gold Coast, Adelaide and Perth. These typically are areas where demand for high-speed mobile data is highest.
Our new Vodafone 3G+ network will deliver download speeds that are up to eight times faster than our current average download speeds on the Vodafone 3G network. However this will vary due to a range of factors including the device type, areas where Vodafone 3G+ is activated, peak and off-peak usage times and respective distance from the nearest base station.
We will deploy Vodafone 3G+ on 850MHz, 900MHz and 2100MHz.
All mobile phones, tablets, and mobile broadband devices that are in use today will continue to work on 3G and 2G. However, to access Vodafone 3G+ speeds, you will need a Vodafone 3G+ compatible device as well as be in a Vodafone 3G+ area. More information on compatible devices is available on our website vodafone.com.au/4gdevices.
To experience the full speed improvements that will be delivered by the new Vodafone 3G+ network, you will need a Vodafone 3G+ compatible device, and will also need to be within a Vodafone 3G+ coverage area to benefit from faster download speeds. More information on compatible devices is available on our website vodafone.com.au/4gdevices.
Vodafone business consultants can undertake a coverage check of your home or business location. The coverage check process is the best way to assess whether your business has coverage in the areas it operates in. You can do an initial coverage check yourself using our coverage checking tool at vodafone.com.au/coverage.
Alternatively please let us know if you would like a Vodafone business consultant to meet you at your premises to discuss your needs in more detail.
Thousands of sites have been upgraded to support growth in usage.
New state-of-the-art equipment is being installed at all of our sites across Australia to prepare our network for 4G.
1000 sites are already live on our new 850MHz network, which is designed to provide better in-building coverage and faster data speeds for compatible smartphones and mobile broadband devices, and there's more to come.
The new 3G network will run on 850MHz frequency, which is capable of penetrating deeper indoors than our existing frequency. If you've got a handset or modem that's 850MHz compatible and you are within an 850MHz coverage area, it should mean an improved experience with better indoor coverage, faster download speeds and stronger signal strength than before from Vodafone.
To find out if there's 850MHz network coverage in your area, visit our Coverage Checker at vodafone.com.au/coverage.
Yes because it will help shoulder the load across the surrounding areas.
We want you to be happy on our new network, so we're giving you a guarantee.
Grab a new phone, tablet or modem today on any great value Vodafone plan and if you're not happy within 30 days, just bring it back and pay for what you've used until cancellation goes through*.
Want to know more? Click here for the full nitty gritty.
If you’re already on Vodafone and are upgrading or re-signing on a new 12 or 24 month contract you’re eligible for the Network GuaranteeIf you’re already with Vodafone, outside of your 30 days and are unhappy with our network visit support.vodafone.com.au or give us a call on 1555 (free call from Vodafone mobiles) or 1300 650 410.
Over the past months we've made a number of significant improvements to our customer service, and there are more to come. We have introduced a new automated callback option for customers who we think will be waiting in line for more than three minutes.
Our call centres are located in Hobart and Mumbai.