If you're having ongoing network problems, please first check for known problems in your area on the network status page.
We've taken the questions most frequently asked by our customers and answered them below.
Please note that actual speeds achieved will vary due to factors such as user numbers, local conditions, congestion, hardware, software, download source, general internet traffic and whether customers have access to a Vodafone 3G+ enabled site.
Vodafone 3G+ is the next generation of network using DC-HSPA+ (Dual Carrier-High Speed Packet Access) technology. Essentially this technology will deliver faster download speeds than ever before on the Vodafone network.
We are introducing Vodafone 3G+ now in selected metropolitan areas. The new Vodafone 3G+ network is being progressively rolled out to selected metropolitan areas of Sydney and Newcastle, Melbourne, Geelong and Mornington Peninsula, Brisbane and Gold Coast, Adelaide and Perth. These typically are areas where demand for high-speed mobile data is highest.
Our new Vodafone 3G+ network will deliver download speeds that are up to eight times faster than our current average download speeds on the Vodafone 3G network. However this will vary due to a range of factors including the device type, areas where Vodafone 3G+ is activated, peak and off-peak usage times and respective distance from the nearest base station.
We will deploy Vodafone 3G+ on 850MHz, 900MHz and 2100MHz.
All mobile phones, tablets, and mobile broadband devices that are in use today will continue to work on 3G and 2G. However, to access Vodafone 3G+ speeds, you will need a Vodafone 3G+ compatible device as well as be in a Vodafone 3G+ area. More information on compatible devices is available on our website vodafone.com.au/4gdevices.
To experience the full speed improvements that will be delivered by the new Vodafone 3G+ network, you will need a Vodafone 3G+ compatible device, and will also need to be within a Vodafone 3G+ coverage area to benefit from faster download speeds. More information on compatible devices is available on our website vodafone.com.au/4gdevices.
4G is the next (or 4th) generation of mobile network technology standards. It provides faster download and upload speeds and an overall better internet experience on the go. Whether you’re gaming online, streaming videos, downloading music, surfing social channels, whatever. Everything. Is. Faster.
In a word, speed. Vodafone 3G+, with the right device, offers download speeds of up to five times faster than the current Vodafone 3G network, and 4G enables download speeds up to 15 times faster than our current 3G in some areas.
Vodafone business consultants can undertake a coverage check of your home or business location. The coverage check process is the best way to assess whether your business has coverage in the areas it operates in. You can do an initial coverage check yourself using our coverage checking tool at vodafone.com.au/coverage.
Alternatively please let us know if you would like a Vodafone business consultant to meet you at your premises to discuss your needs in more detail.
Thousands of sites have been upgraded to support growth in usage.
New state-of-the-art equipment is being installed at all of our sites across Australia to prepare our network for 4G.
1000 sites are already live on our new 850MHz network, which is designed to provide better in-building coverage and faster data speeds for compatible smartphones and mobile broadband devices, and there's more to come.
The new 3G network will run on 850MHz frequency, which is capable of penetrating deeper indoors than our existing frequency. If you've got a handset or modem that's 850MHz compatible and you are within an 850MHz coverage area, it should mean an improved experience with better indoor coverage, faster download speeds and stronger signal strength than before from Vodafone.
To find out if there's 850MHz network coverage in your area, visit our Coverage Checker at vodafone.com.au/coverage.
Yes because it will help shoulder the load across the surrounding areas.
We want you to be happy on our new network, so we're giving you a guarantee.
Grab a new phone, tablet or modem today on any great value Vodafone plan and if you're not happy within 30 days, just bring it back and pay for what you've used until cancellation goes through*.
Want to know more? Click here for the full nitty gritty.
If you’re already on Vodafone and are upgrading or re-signing on a new 12 or 24 month contract you’re eligible for the Network GuaranteeIf you’re already with Vodafone, outside of your 30 days and are unhappy with our network visit support.vodafone.com.au or give us a call on 1555 (free call from Vodafone mobiles) or 1300 650 410.
Over the past months we've made a number of significant improvements to our customer service, and there are more to come. We have introduced a new automated callback option for customers who we think will be waiting in line for more than three minutes.
Our call centres are located in Hobart and Mumbai.