Here we answer your burning questions and keep you in the loop with what we're up to with our network.

Vodafone 4G

You might have heard we've been clocking some of the fastest speeds around. So you've probably got a few questions. Here's your crash course on Vodafone 4G.

And just a heads up - all data speeds rely on a number of factors including user numbers, local conditions, congestion, the device and its software, download source, general internet traffic and access to enabled sites.

What’s 4G, and what’s so good about it? show

4G is the 4th generation of mobile network technology, giving you faster speeds and an overall better internet experience. You’ll definitely notice a difference when you’re gaming, streaming, downloading and surfing. It’s fast.

What’s the difference between 3G and 4G? show

In a word - speed. Vodafone 4G provides speeds up to fifteen times faster (2-40Mbps) than the current average speed on the Vodafone 3G network (1Mbps).  Impressive right? This is available in selected metro areas of Sydney, Melbourne, Perth, Adelaide, Brisbane, Gold Coast and Wollongong (with a 4G ready device and plan). 

4G is a data-only network. That means that when you make or receive a call, your service needs to drop from 4G onto either the Vodafone 3G or 2G networks. When you make or receive a call, you'll notice the '4G' or 'LTE' symbol on your screen will switch to a 3G symbol.  When you finish your call, your service will try to reconnect back onto 4G.

What’s the difference between the names LTE and 4G? show

Short answer? Nothing. 4G is often referred to as LTE which stands for ‘Long Term Evolution’. Different handset manufacturers refer to both terms so on an iPhone you will see ‘LTE’ on the screen (when in 4G coverage) and in your menu settings, whereas on Android devices you could have both ‘4G’ and 'LTE' on your screen and in menu settings.

Where is Vodafone's 4G network? show

The Vodafone 4G network is available in selected metro areas of Sydney, Melbourne, Perth, Adelaide, Brisbane, Canberra and Hobart. It’s also available in other outer metro areas like Wollongong, Gold Coast and Newcastle.

We’re activating new 4G sites every week, so head to the Coverage Checker to see you’re covered.

How will I know where 4G is? show

When you’re getting 4G coverage on your 4G-ready phone, you’ll see either '4G' or 'LTE' appear next to the signal bars at the top of your screen.

To check 4G coverage in a specific location: Use our Coverage Checker.

Will my device always stay connected to 4G? show

You might notice that your device is switching between 3G and 4G coverage as you move around - that’s because it will automatically select the strongest signal for the area you’re in. As our network continues to grow throughout the year, you will notice that your device will spend more and more time on 4G over 3G.

When will 4G be available in NT? show

Our Engineer’s are working hard, we’re looking to extend our 4G network into these areas in the near future.

Which devices in Vodafone’s range are 4G-ready? show

You can identify the 4G devices from our range because they come with a big, red 4G logo.

To check if your existing device is 4G-ready and to enable 4G on it, use our handy device set-up tool to step you through the process of enabling 4G.

What is the difference between 4G-ready and 4G-enabled devices? show

A 4G-ready device has 4G hardware and just requires a setting change or a software update from the manufacturer to enable it.
A 4G-enabled device does not require any change to work on 4G.

To help you convert your phone from 4G-ready to 4G-enabled, use our device set-up tool.
 

Can I turn 4G off? show

Yes. You have two options to turn off 4G. If you want to permanently disable it, call us on 1555 or go in store and we can block 4G access on your service. 

Otherwise, you can deactivate 4G in your phone or tablet's menu settings. This lets you easily turn it off and on when you want. However, if you choose this option and update your phone or tablet's software in the future, 4G may default back 'on', so watch out for that. 

Apple

iPhone 5: Settings>General>Cellular>Enable LTE>Toggle LTE Off
iPad w/Retina Display: Settings>Cellular Data>Enable LTE>Toggle LTE Off
iPad Mini: Settings>Cellular Data>Enable LTE>Toggle LTE Off

Samsung
Galaxy S4: Settings>Connections>More networks>Mobile networks>Network mode>Change to GSM/WCDMA (auto connect)
Galaxy Express: Settings>More settings>Mobile networks>Network mode>Change to GSM/WCDMA (Auto mode)
Galaxy S3 4G: Settings>More settings>Mobile networks>Network mode>Change to GSM/WCDMA (Auto mode)
Galaxy Note 2: Settings>More settings>Mobile networks>Network mode>Change to GSM/WCDMA (Auto mode)

Nokia
Lumia 820: Settings>Mobile network>Highest connection speed>Change to 3G

HTC
HTC One: Settings>Mobile data>Network mode>Change to GSM/WCDMA auto
HTC One SV: Settings>Mobile network>Network mode>Change to GSM/WCDMA auto
HTC Windows Phone 8X: Settings>Mobile network>Highest connection speed>Change to 3G

Sony
Xperia Z: Settings>Wireless & Networks>More>Mobile networks>Network Mode>Change to WCDMA (preferred)/GSM
Xperia SP: Settings>Wireless & Networks>More>Mobile networks>Network Mode>Change to WCDMA (preferred)/GSM

I have just connected in the past few months and my phone is not 4G-capable. Can I get one? show

We’ll be happy to talk you through your options to upgrade or add an additional device to your account1. Come in store or call us on 1555 for a chat.

 

Terms and conditions

1. Approved customers only. Minimum monthly spend applies. Early Exit Fee may apply.

Do I need a new SIM card? show

Older SIM cards (pre Micro or Nano SIMs) will not work on Vodafone 4G. If your SIM card was cut down to a smaller size using a SIM cutter or scissors, it won’t be able to connect to 4G. This problem is easily fixed with a SIM swap. You can pick up a replacement SIM card from a Vodafone store or call us on 1555.

Can I get 4G when I’m roaming overseas? show

Outside of Australia Vodafone currently offers 4G access in New Zealand, we'll be activating 4G in more countries soon.

When in New Zealand provided you have a 4G compatible phone and plan your mobile will connect to the 4G network automatically wherever it's available.

You can find more info on roaming overseas here.

I’m coming to visit Australia. Can I get 4G while I’m there? show

Unfortunately inbound 4G roaming will not be available for a while.

Current inbound roaming partners with 4G devices will be able to roam onto the 3G Vodafone network. You can find out more about roaming on the Vodafone Australia network here.

Vodafone 3G+

Please note all speeds quoted may vary due to a number of factors. These include user numbers, local conditions, congestion, hardware, software, download source, general internet traffic and access to enabled sites.

What is Vodafone 3G+? show

Vodafone 3G+ is the next generation of network using DC-HSPA+ (Dual Carrier-High Speed Packet Access) technology. Essentially this technology will deliver faster download speeds than ever before on the Vodafone network.

Where is Vodafone 3G+ rolling out? show

We are introducing Vodafone 3G+ now in selected metropolitan areas. The new Vodafone 3G+ network is being progressively rolled out to selected metropolitan areas of Sydney and Newcastle, Melbourne, Geelong and Mornington Peninsula, Brisbane and Gold Coast, Adelaide and Perth. These typically are areas where demand for high-speed mobile data is highest.

What type of speed improvements can I expect when Vodafone 3G+ is introduced in my area? show

Our new Vodafone 3G+ network will deliver download speeds that are up to eight times faster than our current average download speeds on the Vodafone 3G network. However this will vary due to a range of factors including the device type, areas where Vodafone 3G+ is activated, peak and off-peak usage times and respective distance from the nearest base station.

What frequencies/spectrum will you use for your deployment of Vodafone 3G+? show

We will deploy Vodafone 3G+ on 850MHz, 900MHz and 2100MHz.

Will my current mobile, tablet or mobile broadband work when the new Vodafone 3G+ network is switched on? show

All mobile phones, tablets, and mobile broadband devices that are in use today will continue to work on 3G and 2G. However, to access Vodafone 3G+ speeds, you will need a Vodafone 3G+ compatible device as well as be in a Vodafone 3G+ area. More information on compatible devices is available on our website vodafone.com.au/4gdevices.

What do I need to do to benefit from the speed improvements delivered by Vodafone 3G+? show

To experience the full speed improvements that will be delivered by the new Vodafone 3G+ network, you will need a Vodafone 3G+ compatible device, and will also need to be within a Vodafone 3G+ coverage area to benefit from faster download speeds. More information on compatible devices is available on our website vodafone.com.au/4gdevices.

Network

Where are the improvements being made, i.e. what locations? What is the expected time period in specific areas? show

To find out more about more network improvements being made in your area, visit our Coverage in your area.

If I am considering switching my business mobiles across to Vodafone, how will I know if your network will meet my needs? show

Vodafone business consultants can undertake a coverage check of your home or business location. The coverage check process is the best way to assess whether your business has coverage in the areas it operates in. You can do an initial coverage check yourself using our coverage checking tool at vodafone.com.au/coverage.

Alternatively please let us know if you would like a Vodafone business consultant to meet you at your premises to discuss your needs in more detail.

What are you doing to fix the network problems? show

We're investing $1 billion across Australia to bring our customers better indoor coverage, faster downloads and a stronger signal than ever before from Vodafone. To date:

Thousands of sites have been upgraded to support growth in usage.
New state-of-the-art equipment is being installed at all of our sites across Australia to prepare our network for 4G.
1000 sites are already live on our new 850MHz network, which is designed to provide better in-building coverage and faster data speeds for compatible smartphones and mobile broadband devices, and there's more to come.

What is the new 3G 850MHz network and what will it mean for me? show

The new 3G network will run on 850MHz frequency, which is capable of penetrating deeper indoors than our existing frequency. If you've got a handset or modem that's 850MHz compatible and you are within an 850MHz coverage area, it should mean an improved experience with better indoor coverage, faster download speeds and stronger signal strength than before from Vodafone.

To find out if there's 850MHz network coverage in your area, visit our Coverage Checker at vodafone.com.au/coverage.

If the new network is rolled out to the suburb next to mine will it make a difference? show

Yes because it will help shoulder the load across the surrounding areas.

What is the Vodafone Network Guarantee and does it apply to me? show

We want you to be happy on our new network, so we're giving you a guarantee.

Grab a new phone, tablet or modem today on any great value Vodafone plan and if you're not happy within 30 days, just bring it back and pay for what you've used until cancellation goes through*.

Want to know more? Click here for the full nitty gritty.

I’m already a Vodafone customer does the Vodafone Network Guarantee apply to me? show

If you’re already on Vodafone and are upgrading or re-signing on a new 12 or 24 month contract you’re eligible for the Network Guarantee

If you’re already with Vodafone, outside of your 30 days and are unhappy with our network visit support.vodafone.com.au or give us a call on 1555 (free call from Vodafone mobiles) or 1300 650 410.

Service

Why don't you introduce a call back feature for all customers when you are getting increased complaints? Simply this step can give us a lot of comfort as we will know that if we have a problem I will get someone to talk about that? show

Over the past months we've made a number of significant improvements to our customer service, and there are more to come. We have introduced a new automated callback option for customers who we think will be waiting in line for more than three minutes.

Where are your call centres located? show

Our call centres are located in Hobart and Mumbai.

What do I do if I'm still having problems making calls, sending text messages, or accessing data? show

The best place to start if you have had continuing issues is to check your postcode using our network status checker to find out if there are known issues in your location.

How do I know whether there's a known outage in my area? show

Please visit our network status checker and check for your area.